The document outlines an emotional competence framework developed by the Consortium for Research on Emotional Intelligence in Organizations. It identifies and defines five categories of emotional competencies: personal competence (self-awareness, self-regulation, self-motivation), social awareness (empathy, service orientation, developing others, leveraging diversity, political awareness), social skills (influence, communication, leadership, change catalyst, conflict management, building bonds, collaboration and cooperation, team capabilities). Within each category are several specific competencies that effective people demonstrate, such as self-awareness, self-control, empathy, communication skills, and ability to develop others.