This document outlines the process of building a Configuration Management Database (CMDB) from the ground up, focusing on alignment with business needs and addressing common concerns such as data quality and integration. It discusses various aspects of business service management, including visualization, end-to-end management, and the importance of sharing the CMDB with stakeholders. Additionally, it offers tips for automated population of the CMDB and highlights the need for quality data and tight integrations for effective management.

1. Building a Configuration
Management Database
from the Ground Up
Complexity Presented Simply, Aligned to Business
Tobin Isenberg John Woodard
Director Product Management Technical Sales Specialist
tisenberg@novell.com jwoodard@novell.com

2. Overview
What is CMDB?
Architecture
Populating the CMDB
Visualization
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3. Common Concerns
Where do I start?
How can I share the CMDB with the enterprise?
How do I understand impact of change requests?
How do I deal with quality of data?
End-to-End Configuration
Management Management
Availability Performance CMS Service
Mapping
Service Levels CMDB
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4. Novell Data Center Solutions
®
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5. Data Center
Business Service Management
Business Service Management – Enables IT to
provide a service view of the infrastructure aligned to
the business measuring real-time operations, while
providing control over the infrastructure.
Operating Controlling
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6. Data Center
Business Service Management/Overview - How Does it Work?
Visualize
Browser Based
Java-based
Web 2.0
Client
End-to-End Management Dashboards
Configuration Management
End-to-end Management Configuration Management
Novell Business Novell Business Novell Business
Model and Analyze
® Novell
Service Manager ™
Service Level Manager ™
myCMDB ™
CMDB360 ™
Intelligent Service Model
Data Center Order Processing Data Base
Web Services LAN
Business Metrics
Generated Revenue Inventory Transaction Volume
Federation
Integrate
Management Performance Management Problem Virtual Data Release Configuration 3rd Party CMDB
Trans Value Technology
Trans Volume
Trans Value Discovery Open Source Incident Change Asset Metrics Facility Trans Volume
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7. Alignment
Organizing and Federating Data
• Simple configurable out of the box adapters to commonly
used products (helpdesk, management systems, etc)
as well as point and click integrations with databases
(asset, home grown application database, etc).
• Group CI's based on ownership areas
(applications, database, networking, etc)
Why does this matter?
• Quality of data within CMDB is very important
• CMDB – Requires tight integrations to maintain CI's in an
automated manner where applicable.
• Get started now, or never get started.
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8. Alignment
Sharing the CMDB to All Stakeholders
Dashboards
Configuration Operations
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9. Demonstration
Summary
• Getting Started with integrations to underlying systems.
• Automatically populating the CMDB in an
organized manner.
• Addressing Data Quality.
• Tips, tricks and traps throughout demonstration.
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10. Let's Put It All Together
Demonstration
Questions and Answers
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12. Unpublished Work of Novell, Inc. All Rights Reserved.
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