BMC Software is a market leader in IT service management (ITSM) solutions, serving over 25,000 customers globally with a focus on customization to meet diverse organizational needs. Their platform emphasizes integration, automation, and efficiency, offering features like automated asset management, service catalogs, and robust reporting aligned with ITIL processes. BMC aims to provide cost-effective, user-friendly solutions that maximize business value and facilitate IT transformation.

1. BMC IT Service Management
one size does not fit all
Erin Avery, Sr. Product Marketing Manager

2. First – a little about BMC.
2© Copyright 1/30/2013 BMC Software, Inc © Copyright 1/30/2013 BMC Software, Inc 2

3. The market leader in ITSM solutions
25,000+ customers across 132 countries
Development centers around the world
8th largest publicly-traded ISV
$2.1 billion annual revenue
3© Copyright 1/30/2013 BMC Software, Inc © Copyright 1/30/2013 BMC Software, Inc 3

4. Our view of IT Service Management.
4© Copyright 1/30/2013 BMC Software, Inc © Copyright 1/30/2013 BMC Software, Inc 4

5. Different Organizations – different needs
Optimize ITSM ITSM/BSM
Help Desk Process Focus
Capabilities Standardization
Viewpoint Viewpoint Viewpoint
Straightforward needs Standardize processes IT transformation
Cost is key concern Maximize efficiency Prove Business value
Requirements Requirements Requirements
Low cost of entry OOTB ITIL processes Service oriented
Ease of use CMDB capability Manage service cost
Fast time to value Deployment flexibility Cloud Service
Management
5© Copyright 1/30/2013 BMC Software, Inc © Copyright 1/30/2013 BMC Software, Inc 5

6. What Lifecycle?
6© Copyright 1/30/2013 BMC Software, Inc © Copyright 1/30/2013 BMC Software, Inc 6

7. What users expect…
7© Copyright 1/30/2013 BMC Software, Inc © Copyright 1/30/2013 BMC Software, Inc 7
http://www.kaleidoscopeadventures.com/parents/faqs-parents

8. The Forrest & The Trees
Simple or complex detailed CI’s
Show model, version and copy numbers
De-duplicate/ validate
Support relationships, status & version
Software management
Baseline & roll-back
Robust reporting & historical information
Visualization & impact analysis
External data sources
Seamless, automated development to
production
Integration with other processes
© Copyright 1/30/2013 BMC Software, Inc 8

9. Visualization
9© Copyright 1/30/2013 BMC Software, Inc © Copyright 1/30/2013 BMC Software, Inc 9

10. The Value of Integration & Automation
Ticket Generated Asset Information Extract User Personality
User Reports Incident
IT Views Asset Information
Extract User Personality
View Running Processes
Check Processes
Virus Infection / Scan
Flexible Architecture Requires No Programming
Initiate Virus Scan
© Copyright 1/30/2013 BMC Software, Inc 10

11. BMC FootPrints
Integrated IT Service & Asset
Management Platform
Verified for 10 ITIL Processes
Drag-and-drop Configuration
Service Catalog
Business Intelligence
Software License Management
Cradle to Grave Automated
Asset Management
11 Copyright 1/30/2013 BMC Software, Inc
© © Copyright 1/30/2013 BMC Software, Inc 11

12. Learn more at www.bmc.com
© Copyright 1/30/2013 BMC Software, Inc 12