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IT Service Catalog: Customer, Provider and Manager Views of a Service Catalog
Service Catalog Essentials: 5 Keys to Good Service Design in IT Service Catalogs
Architecting ITSM for IT Self-Service Success
Leveraging IT Service Catalog to Transform Services Delivery - Argonne National Lab Case Study
What is a Service Taxonomy and Why Do I Need One?
Incident, Problem, Change, Knowledge…and Service Catalog? A Powerful Circle.
IT Service Catalog: 5 Steps to Prepare Your Organization for Successful Service Catalog Project
CMDB - Strategic Role in IT Services - Configuration Management Moves Front and Center!
Service Catalog, Service Portfolio, Service Taxonomy - Big 3 of Customer Centric IT
IT Service Catalogs: 5 Keys to Good Service Design
IT Service Taxonomy Essentials: Separate IT and Business Services Catalogs?
IT Service Catalog Taxonomy Essentials
IT Service Catalog vs Service Portfolio
IT Service Catalog: Build a Service Taxonomy in 4 Easy Steps
IT Automation Assessment Report - sample