Presented by Kurt Van Hoecke. Video recording: http://technet.microsoft.com/en-us/video/a-guiding-light-for-the-processes-in-your-private-cloud.

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5. PRODUCTIVE
PREDICTABLE APPLICATIONS YOUR CLOUD
INFRASTRUCTURE
Deliver flexible and cost-effective Applications power your business. Private and public cloud computing
infrastructure with what you Deliver predictable application service on your terms managed with
already know and own. levels with deep application insight. a common toolset.
Deep application monitoring Flexibility with delegation
Heterogeneous support and diagnosis and control
Process automation Comprehensive application Applications self-service across clouds
manageability
Self-service infrastructure Physical, virtual, and cloud
Service-centric approach management

6. Configure
App Controller Orchestrator
Deploy
Virtual Machine Manager
Service Service Operations Manager
Model Delivery &
Self Service Automation Configuration Manager
Data Protection Manager
DC
Consumer
Admin
Service Manager Service Manager
Monitor
Operate
Application Management Service Delivery & Automation Infrastructure Management

7. Self-Service Systems
Automation
Service Service
Processes Standardization
Consumer Provider

8. Release Change Self-Service Operations Incident IT GRC
Management Management Management Management
Mobile Email Portal
Self Service Reporting and
data warehousing
Service catalog Templates
CMDB
Standardization
Knowledge
Work Items
Configuration
Items
Workflows
Third party
Automation management
tools

10. Components Processes SC products Challenges
CMDB Configuration Configuration Asset
Connectors Management Manager Management
Service Requests All other Processes Operations User/VM/Group…
consume Manager provisioning
Virtual Machine Standard offerings
Manager for your IT
Orchestrator

11. VIRTUAL MACHINEMANAGER
CONFIGURATION MANAGER
OPERATIONS MANAGER
ACTIVE DIRECTORY
OTHER OPTIONS
ORCHESTRATOR
Virtual Machine Manager
CSV Data
Runbooks
Users
Computers
Servers Import
Service Templates
Operations Manager
Custom
Groups
Hardware
Clients Connector using SDK
Virtual Machine Templates
Service PowerShell
Author Classifications
Computers
Software
Hardware
Storageworkflows to sync data
Configuration Manager
Manager from line
Printers
Computer Primary
Web Sitesof business applications
Logical Networks User
(LOB) or other
User BalancersUser
Desired Configuration
Databases
Load Manages 3rd party
Active Directory
management
Management
Web Balancer VIP Templates
Load Services systems
Virtual Machines
Hosts
Exchange Servers
LOB
Orchestrator Domains
Sites
3rd Party Management Tools
And much more…

12. Configuration Manager Operations Manager Active Directory Virtual Machine Manager
Hardware inventory, Operations Manager Active Directory data for Virtual Machines and
software inventory, discovered objects user, user groups, Virtual Machine
software updates printers, computers Template configuration
Distributed applications
items
Primary computer owner (Service Manager User contact
based on asset- Business Service based information,
intelligence data on deployed application organization, notification
from VMM service addresses
template)
Service Manager connectors facilitate System Center and Exchange connectivity for CI data and notifications.
Orchestrator integration packs facilitate automating activities across System Center, LOB, and third-party management tools.

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14. Standarization with SC
2012

16. Components Processes SC products Challenges
 Self Service  Service Request  Configuration  Enginering
Portal Management Manager
 User/VM/…
 Service Catalog  Incident  Operations provisioning
 Request Management Manager
fulfullement  Configuration  Standard
Management  Virtual offerings for
 Orch Runbooks
Machine your IT
Manager
 Rights
 Orchestrator assignment

17. STANDARDIZATION SELF SERVICE AUTOMATION
Standardize the services provided Give Consumers of IT services the Automate the processes and
by IT to Consumers ability to identify, access and systems necessary to fulfill
request services as needed Consumer requests.
Define the services to be offered
Controlled empowerment Automate routing of requests for
Define the request offerings that
approval and manual steps
will be part of a service offering Request offerings displayed based on
user role Automate fulfillment of the service
Identify who needs to be involved
request
(approvals, notifications, fulfillment) Intuitive, easy to navigate portal
Automate notifications
Templates to capture standard Self-service reporting
process for request fulfillment

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20. PROCESS AUTOMATION SYSTEM AUTOMATION
Assignments and Orchestration
Notifications Integration
Approvals
Request Approval Fulfillment

21.  System Center 2007 Operations Manager • VMWare vSphere
 System Center 2007 Configuration Manager • BMC BladeLogic
 System Center 2010 Service Manager • BMC Remedy
 System Center 2008 Virtual Machine Manager • BMC Atrium
 System Center 2010 Data Protection Manager • BMC Event Manager
 System Center 2012 Operations Manager • HP Operations Manager
 System Center 2012 Configuration Manager • HP Service Manager
 System Center 2012 Service Manager • HP iLO & OA
 System Center 2012 Virtual Machine Manager • IBM Netcool
 System Center 2012 Data Protection Manager
 Active Directory
Or build your own!

22. Inbound to System Center
Bi-directional from Orchestrator
Bi-directional for notifications/reporting
Bi-directional run book integration
Virtual Machine Manager
Operations Manager
Service Manager
Orchestrator
Data Warehouse
Configuration Manager
Active Directory
Notifications via Exchange
LOB
Service
Third Party Management
Manager
Tools
Automation commands issued to and outbound notificationsexecuting automation workflows
Bi-directional connector forSystem Center, third-partypopulated into CMDB
Configuration items and automation data tools,reporting
Inbound automation activities and and and line-of-business applications

23. Create a ‘New VM’
Import Deploy VM Build ‘New VM’ Publish ‘New
Request
Runbook & Data Request Offering VM’ to Catalog
4
CREATE
1 2 3
IMPORT BUILD PUBLISH
INVOKE
MONITOR 5
6 Invoke
Deploy VM
Runbook
Monitor for New VM
Created and Deployed

26. Components Processes SC products Challenges
 Self Service  Service Request  Orchestrator  Automation
Portal Management follow-up
 Service
 Service Manager Manager  Process follow-
console up
 Orchestrator
web portal
 Orchestrator
designer

27. SERVICE MANAGER ORCHESTRATOR SELF-SERVICE PORTAL EMAIL NOTIFICATIONS
View status in work Detailed status down Summarized view of Notify about
item forms to activity level status for Customer progress, failure, or
successful
Easily link over to Historical view of completion
Orchestrator console runbook execution
to view detailed Rich HTML formatted
status Input, output and emails with context
runtime variable data data inserted
Retry failed runbooks

28. Service Service
Improvement Management
Service
Assessment

30. STANDARDIZATION SELF SERVICE AUTOMATION
Standardize the services provided Give Consumers of IT services the Automate the processes and
by IT to Consumers ability to identify, access and systems necessary to fulfill
request services as needed Consumer requests.
Define the services to be offered
Compliance with Regulation Increased Customer Satisfaction
Controlled empowerment Automate routing to requests for
Faster Time of Delivery
Define the request offerings that
Increased Reliability
will be part of a service offering Reduced Costs
Request offerings displayed based on
Reduced Costs
approval and manual steps
Simplicity of Choice user role Lost in Translation
Nothing Minimize Human Error
Automate fulfillment of the service
Identify who needs to be involved
request
(approvals, notifications, fulfillment) Intuitive, easy to navigate portal
Automate notifications
Templates to capture standard Self-service reporting
process for request fulfillment