The document discusses HP's Active CMDB strategy and roadmap. It describes key functionality like automated CMDB population and maintenance through rule-based reconciliation and federation across multiple data sources. The Active CMDB provides a consistent, unified view of IT through standards-based web services and integration with various discovery sources and management processes. A demo shows reconciliation in action by logging discovered changes, applying rules to update the CMDB or create incidents.
CMDB - Strategic Role in IT Services - Configuration Management Moves Front a...Evergreen Systems
Most CMDB’s have not delivered any real value. Although we have collected and stored lots of data, the CMDB has been a solution in search of a problem. No longer. As IT moves from technical activities to customer centric IT services, the CMBD plays a critical, strategic role.
As we build and deliver IT services to our customers (employees), IT Service Owners will be very visible – and intently focused on delivering high quality outcomes, on time, with service availability and cost as advertised. Without effective configuration management, this cannot be done.
Please join us as we explore the new strategic role of the CMDB, and how processes, people, costs & technologies converge into services – with the CMDB aligning, connecting and managing the configuration items to make this all possible.
We will also demo our always evolving view of a very advanced, self-service catalog & portal, with a focus on the service owner & the role of the CMDB.
Full webinar recording available at:
http://content.evergreensys.com/cmdb-webinar-it-services-strategic-role
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Mario Vivas, CEO, River Horse
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Please join us and Mario to learn about how you can start applying ITIL4 concepts in your ServiceNow implementations!
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Topic: CMDB as a Corporate Asset
Presenter: Abbas Haider Ali, VP Product Strategy at Managed Objects
Agenda:
* CMDB 101 - What is it, What ins't it, and Why should you care about having one?
* Selecting what goes with your CMDB asset management, performance management, discovery data, IT management
* Monolithic vs. Disctributed CMDBs - One to rule them all?
* Practical guide to implementing a CMDB (customer case studies)
* Use cases and ROI realized
* Whiteboard / Discussion with audience suggestions on CMDB topics
CMDB - Strategic Role in IT Services - Configuration Management Moves Front a...Evergreen Systems
Most CMDB’s have not delivered any real value. Although we have collected and stored lots of data, the CMDB has been a solution in search of a problem. No longer. As IT moves from technical activities to customer centric IT services, the CMBD plays a critical, strategic role.
As we build and deliver IT services to our customers (employees), IT Service Owners will be very visible – and intently focused on delivering high quality outcomes, on time, with service availability and cost as advertised. Without effective configuration management, this cannot be done.
Please join us as we explore the new strategic role of the CMDB, and how processes, people, costs & technologies converge into services – with the CMDB aligning, connecting and managing the configuration items to make this all possible.
We will also demo our always evolving view of a very advanced, self-service catalog & portal, with a focus on the service owner & the role of the CMDB.
Full webinar recording available at:
http://content.evergreensys.com/cmdb-webinar-it-services-strategic-role
Effectively Planning for an Enterprise-Scale CMDB ImplementationAntonio Rolle
Provies a review of why a CMDB is essential to and is the foundation of your BSM strategy. I also outline the known challenges that require planning at the outset of a CMDB initiative. Includes a case study which details the approach and lessons learned in the initial stages of a CMDB rollout for one of the largest financial institutions in North America
Mario Vivas, CEO, River Horse
ITIL4 is out and everyone is eager to learn about the updates this release introduces. This session will summarize the key changes that ITIL4 presents with a focus on the more operational processes that organizations deliver on a day to day basis (Incident, Problem, Change and so on). The ServiceNow platform has a powerful set of baseline features and optional plugin functions that can help an organization align with the recommendations of ITIL4.
Please join us and Mario to learn about how you can start applying ITIL4 concepts in your ServiceNow implementations!
CMDB Presentation from keynote at ITSMF Pittsburgh Local Interest Group.
Topic: CMDB as a Corporate Asset
Presenter: Abbas Haider Ali, VP Product Strategy at Managed Objects
Agenda:
* CMDB 101 - What is it, What ins't it, and Why should you care about having one?
* Selecting what goes with your CMDB asset management, performance management, discovery data, IT management
* Monolithic vs. Disctributed CMDBs - One to rule them all?
* Practical guide to implementing a CMDB (customer case studies)
* Use cases and ROI realized
* Whiteboard / Discussion with audience suggestions on CMDB topics
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The ServiceNow CMDB provides a consolidated system of record for IT. The CMDB can be made service-oriented by establishing Logical CIs (Business Services, Components, etc.) to serve as a layer of abstraction underpinning the ITSM processes.
Enriching your CMDB data
Automated population of the CMDB
Straightening out the Product Catalog with Normalization
Reconciliation tips and performance tuning
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Le catalogue de services est la clé de voute de toute organisation qui produit des services récurrents - notamment les DSI.
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The ServiceNow CMDB provides a consolidated system of record for IT. The CMDB can be made service-oriented by establishing Logical CIs (Business Services, Components, etc.) to serve as a layer of abstraction underpinning the ITSM processes.
Enriching your CMDB data
Automated population of the CMDB
Straightening out the Product Catalog with Normalization
Reconciliation tips and performance tuning
Benefits
A Practical Guide to CMDB Deployment in a Tivoli EnvironmentAntonio Rolle
This presentation focuses on the significance of the CMDB to your organization and offers practical guidelines for successful population of the CMDB utilizing the Tivoli Netcool suite of products. Specific products discussed include Precision for IP Networks, Tivoli Application Dependency Discovery Manager (TADDM), Tivoli Business Service Manager (TBSM) and Maximo.
Le catalogue de services est la clé de voute de toute organisation qui produit des services récurrents - notamment les DSI.
découvrez comment le structurer, comment le mettre en oeuvre et le faire vivre
How to Scope Your Enterprise CMDB Project Successfully: Big Vision, Baby Stepsdigitallibrary
Setting realistic expectations, managing project scope, and delivering timely value are challenges that cause over 50% of CMDB projects to fail. Understanding the detailed requirements for your CMDB project, which set scope and drive the project timeline, is the cornerstone of successful implementation. Learn about techniques used by some of the largest companies in the world to overcome "analysis paralysis" and move forward with their CMDB initiatives. Find out first-hand how to create a requirements document that will correctly scope, set priorities, and make your CMDB project actionable.
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As your business embraces user self-service, so must your IT department embrace the service catalog. Service catalogs have become the heart of IT management as IT organizations seek to reduce call volume and improve user satisfaction. When embraced by IT and the business, a service catalog provides your customers a comprehensive view of your IT and business service offerings and enables the user to more seamlessly interact with IT and other aspects of the business. BMC Software and Pink Elephant review how adopting ITIL best practices for service catalog management and request fulfillment can help your IT organization
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Sagitec Neospin Pension Admin Software.
Sagitec’s Neospin pension administration software is a fully integrated, browser-based software system with comprehensive functionality for administering pension benefits. Neospin functional modules are easily configured to match any particular set of benefit programs and business requirements. It offers a rapid, accurate, and reliable system of record for critical member data. Its holistic, user-friendly interfaces improve the quality of life for members, employers, and staff.
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The Essential Guide for Automating CMDB population and maintenance
1. Title: The Essential Guide for Automating
CMDB population and maintenance
Session #:
Speaker: Vesna Soraic, Stefan Bergstein
Company: Hewlett-Packard
3. HP OpenView Solution Architecture
A comprehensive 3 pronged approach to successful enterprise management
Point Tools Consolidated / Integrated Service Perspective
IT
Operations
Focus
IT
Process
Focus
Business
External
Focus
Active
CMDB
4. Today’s challenges
• What do I have out there in my
environment, and what are the
relationships between these components?
• What components make up my services
and how does their behavior impact the
services and the business in my complex
environment?
• Is the environment in the state it is
supposed to be?
• How do changes impact my service
delivery and quality?
• How do I integrate all my heterogeneous
data sources?
Accurate
Timely
Comprehensive
5. What did we announce at SWF APJ
2006?
• We announced the Active CMDB strategy and roadmap
– Improved agility by improved service availability
– Reduced operational risk
– Regulatory compliance
• Active CMDB is an element of the new OpenView integration
platform that will be utilized by OpenView products
– Leverages existing strengths from today’s CMDB solutions
– Extends with new SOA-based enabling technology
– Exposes standard web services based integration
– Integrates the converged OV discovery solution in a phased
approach
• Active CMDB helps you get there cost effectively by automating
– Integration
– Configuration data maintenance
6. What is HP OpenView Active CMDB
Consistency,
compliance
Control CI
lifecycle
Automated
population &
maintenance
Unified view
of IT
Control of
model-based
automation
Standards-
based
7. Sample deployment
architecture
Active
CMDB
SLM
OV
SM
AMDB
Asset
SOA / WS-Man
• Message based synchronization using
WS-Eventing, JMS, …
• Federation via WS-Enumeration
Shared CMDB
Active
CMDB
Service Views
Ops DB
Operations
Active
CMDB
SW
inventory
DSL
Radia
SOA / WS-Man
Batch data
synchronization
via OV Connector
9. Active CMDB Key Functionality
• Core automated CMDB population and maintenance functionality
– Rule-based reconciliation
– Federation
– Multi-source discovery
– Out-of-the-box process/workflow integration
• Out-of-the-box integration of various discovery sources. I.e.,
– OVOW, OVOU
– Radia
– Peregrine
• Integration features
– Expose content of CMDB through web services and enable SOA
– Customers, partners can integrate their own discovery sources
– Customers, partners can integrate the CMDB into their own
management processes and workflows (e.g. change mgmt, release
mgmt)
10. Web
Services
Consistent view
of actual world
Active CMDB
Key concepts
reconcile
discover
Mgmt
Application
Directory
CMDB
drill-down
Configuration Management
11. Demo Part 1
Incident operator
Incident about a performance
degradation in a SAP application
appears.
User open a
mapview with the
SAP topology.
Map shows un-
reconciled changes
User find CI contact in LDAP
automatically
User looks at the details of
the discover changes
13. CM Status Services:
– CRUD Services (Create, Retrieve, Update, and Delete) for
Configuration Management objects.
– Action services for Configuration Management objects.
Ability to execute actions available for a particular object
type.
CM Audit & Verification Services
– Assess the quality of the CM process.
– Identify the CMDB accuracy in reflecting the reality of the IT
infrastructure.
– Detect unplanned changes
– Provides deltas between CMDB and observed reality
14. Reconciliation use cases
Actions:
•Prioritization of data sources
•Update CMDB
•CI Data
•Relation to service structures
•Close workorder if discovered object
meets the “CI update” parameters in
the workorder.
•Create workorder to investigate
discrepancy.
•Create incident to investigate
discrepancy.
Use cases:
•Application upgrades
•Ensure formal state (application
versions, prerequisites)
•Hardware upgrade.
•System move (DNS, location, IP
change)
•DNS / domain name change
•Detect un-allowed software
•Server consolidation
•Detect relationships between
applications/infrastructure
components and service structures.
15. Source data
Staging area
• Log discovered changes
– CI data changes from sources are
logged in Staging area
– Users see “what changed” in the
environment
– Logging works independently of CI
data in CMDB
• Rules
– Trigger actions based on object
filters
– Updates CMDB, raises incidents,
close workorders, …
• Delta
– Delta views show differences
between CMDB and Staging area.
– User see if CMDB and managed
environment is “in sync”.
CMDB
Staging
area
Reconciliation
Source data
Change
log
Delta
views
Change
views
Rules
16. Federation Service
Connecting data sources
WS-Enumeration
Resource adapter
Application
JDBC
Resource adapter
JCA/CCI
LDAP
Resource adapter
WMI
Resource adapter
Custom App
Resource adapter
WS-Enum
DB
JDBC
LDAP
Windows
Application
WMI
Application
XML
Federated model
definitions
Remote
models
XML Model
mappingSources MgmtViews
Forms
17. Active CMDB
Demo Part 2: Core federation
and reconciliation use case
WS-Enum
Web service
WS
CMDB
Staging
area
Data Access
WS JDBC
Model
transformation•Discovered
objects
•Changes
Query (WS-Enum)
Federation XML
Federated model
definitions
Discovery
task
CIs
Federated
model
• CI data
• Incidents
• Related data
• Details
Federated systems:
•Radia
•PG Asset
•Other active CMDB
•…
Reconciliation
1. Query remote data 2. Return federated data
inventory
LDAP
18. AgendaAgenda
•Introduction, use cases, overview
•Concepts, use cases, architecture for
automating CMDB population and
maintenance
•Roadmap, Summary, Q&A
19. Active CMDB Roadmap
2006 2007 2008
Service Mgmt.
Active CMDB
Asset Center
Active CMDB Technology
• Common Data Model
• CI Visualization
• Service Modeling
Service
Desk
5.0/5.1
Active CMDB Concepts
• Data States
• Reconciliation
• Multi-Domain Integration
Asset
Center
4.x/5.0
Service
Center
6.1
Service Desk
Active CMDB
Service Center Asset Center
20. Summary
• Reconciliation automates CMDB updates in a
controlled fashion.
• Federation eliminates the need for a monolithic
CMDB.
• Open and standards based APIs allows the
flexible integration of the Active CMDB.