The document outlines the challenges faced by Apple Vacations in managing their WebSphere Application Server, including issues related to response time, load balancing, and memory leaks. It presents solutions provided by Royal Cyber, emphasizing IBM Tivoli's monitoring tools to improve performance, availability, and management of IT resources. Additionally, it discusses best practices for troubleshooting common problems and the importance of proactive monitoring to prevent system failures.

1. WAS Support and
Monitoring Tools

2. WAS ND Support for Apple vac
• Royal Cyber 24*7 Support for
IBM Websphere Application
Server
– Installation, Migration, A
dministrations &
Clustering
– Performance Monitoring
& Troubleshooting
– Routine Supports &
Deployments
– Writing Automation
Scripts

3. Apple vac Websphere Landscape

4. Apple Vacations
What were Apple vac Pains?
– Response Time
– Load Balancing & High
Availability in Peak Hours
– Connection Timeout
– Thread Hang
– Class Loader issues
– Memory Leak

5. Tuning Methodology

6. Royal Cyber Inc brings solutions for all of yours
WebSphere Needs
• Monitoring WebSphere Server performance
• Problems in managing WAS
– Connection Timeout problem
– Thread Hang problem
– Classloading problem
– Memory Leak problem
– JVM Heap size problem
– Managing thread problem settings
– And more!
• wsadmin scripting
• Clustering & Load Balancing for High Availibity

7. Analysis Tools to find root cause of issue

8. Troubleshooting server hang issues
– WebSphere process hang detection steps
– Once a hang is suspected, obtain a thread dump or javacore
– For a typical hang, collect three dumps at a few minutes
interval
– To see if anything is moving within the process (but slowly)
– Examine the thread dumps with Thread Analyzer or by hand
– Hang detection tools
– ThreadMonitor architecture was created to monitor thread
pools within
– ThreadAnalyzer
– GUI-based tool Gathers and analyzes thread dumps from a
WebSphere Application Server
– Provides recommendations based on analysis

9. Thread Analyzer Tool

10. How to troubleshoot crashes
• Symptoms
• Process terminated with Java exception or native signal
Usual causes
• Out of memory exception
• Call stack overflow
• Unexpected exception (for example, out of disk space)
Optimizer failure (for example, JiT)
• Bad JNI call or library problem
• Segmentation violations while executing native code

11. How to troubleshoot OutOfMemory error?
• Java virtual machine error
Not enough memory to allocate an object; can be caused by
• the following:
• The Java heap is too small
• Memory is available in the heap, but it is fragmented (for JDK
1.4.2
• and earlier)
• Memory leak in the Java code
• Not enough space in the native memory

12. Tools for OOM issue
Administrative Console TPV Graph

13. PMAT Analysis and Recommendations

14. Monitoring and Tuning of Thread Pools
• IBM Tivoli Performance Viewer is a tool embedded in the administrative
console that lets you view the PMI (Performance Monitoring
Infrastructure) data associated with almost any server component.
• The viewer provides advice to help tune systems for optimal performance
and recommends alternatives to inefficient settings.

15. Monitoring Tool ITCAM
Business Top line Operational Gain market
• ITCAM
Innovation Reduce costs share
growth Excellence
Objectives
• Uptime
Complex processes
& systems
Complex applications
& interfaces
Difficult to adapt
quickly
Large portion of IT
budget spent on
maintenance, not
on new value add
investments
Life
Resources Legacy Claims Auto Home Claims
Insurance
Business Partner
…
Database Claims System System Claims System
and IT Assets Claims

16. Major Pain Points
Index out of
Performance bounds
& slow exception.
transaction
issues
URL
Monitoring, Site
Hung / Server Down
Thread
Issue
Null Pointer
Server
Exception
down
JVM ISSUES
Out Of
, SAP Issues
memory
Exception/ , General
Log Errors Network
Exceptions

17. Typical Challenges customer face today
In today’s dynamic IT environment, present a vast collection of components that requires
constant monitoring and management
• Complexity of integration between points
produces
• Lack of consolidated view of the IT
infrastructure
• How to train staff on all the points produced
• More manual efforts required for
maintenance
• Accurately pinpointing performance issues in
a composite transaction
• Limited functionality for proactive warnings
and alerts
• Lack of flexibility in licensing

18. Tivoli Enables Client to Deliver Quality Services
Visibility : See
your Business
Control : Manage
your Business
Automation : Improve
your Business

19. Monitoring and Events
Security Network System Performance SAP Application Storage Events Transaction Mainframe
Events Events Events Events Events Events Events
e.g. SAP CCMS) (e.g. SAP
Netweaver)
OMEGAMON
ITCAM
Proviso
TSM
ITM
TSOM
ITNM
ITM
 What is happening with my infrastructure resources?
 How do I manage problems effectively and efficiently?
19

20. ITM Solution Family One Chart Overview
ITM Monitor the complete Application
(ITM for Virtual
Servers) and Application Infrastructure
(Application Resource Management)
ITM for
Microsoft
Applications
ITCAM for
Applications
ITCAM for
Application
Diagnostics
ITCAM for
SOA Platform
OMEGAMON XE
(System z)
Measure, Baseline and Analyse the Service and Transactions
ITCAM for
Transactions
20

21. ITM – ITCAM Family
21

22. Step 1) Manage and Monitor the Hardware and Operating Systems IBM Tivoli
Monitoring (ITM)
I need monitoring for my heterogeneous physical or virtual operating system environments
or any custom, home-grown or industry vertical application.
Windows Server
VMware 1
Citrix
IBM AIX
 IBM AIX LPAR
 IBM AIX DLPAR
HP Unix  IBM AIX WPAR
SUN Solaris
 SUN Containers
 SUN Zones
Linux Operating Systems
 SUSE
Monitoring for Operating Systems Includes:  Red Hat
 Others . . . . .
IBM Tivoli Monitoring (PVU Priced )
IBM Tivoli Monitoring for MS Apps Entry ( Per Server Pricing)
IBM Tivoli Monitoring Agentless ( Per Server Priced )
22

23. Step 2) Manage the Applications (Microsoft Flavour) ITM for Microsoft
Applications Advanced
I need a turn-key monitoring solution for my Microsoft Applications and the Microsoft
Application infrastructure environments upon which they depend.
Microsoft .NET Microsoft Exchange Server
 Microsoft Sharepoint
 Microsoft Biztalk
VMware
Citrix
Microsoft SQL
Microsoft IIS Server
Microsoft Active Directory
Microsoft Windows
 Operating Systems
Custom Monitors  Microsoft Hyper-V
Microsoft Entry Pricing  Microsoft Clusters
23

24. Step 2b)Non-MS Applications ITCAM for Applications 3-Pack or Full Pack
I need a monitoring solution for my heterogeneous Application
and Application Infrastructure environments upon which they depend.
Messaging Backbone E-mail and Collaboration
• WebSphere MQ • Lotus Domino
• Message Broker
Databases
 DB/2
Web Resources  Oracle
Operating Systems  WebSphere  Sybase
 Virtualized Environments  Apache
 Custom Environments
VMware
Citrix
Applications
 SAP
 Siebel
 PeopleSoft
1 Included with Operating System or available separately Custom Monitors 1
24

25. Step 3) Lets drill down and get a better idea of what is going wrong ITCAM for
Application Diagnostics
I need to specifically understand why the Websphere Application is running slow
Know what line of
Database Delay ( jitter ) is detected code is the offender
so the Development
team can fix.
Websphere Application
End User is having Issue
25

26. Market Report
WHAT DOES GARTNER SAY ( DECEMBER 2010 )
“IBM maintained its Leader ranking for the 4th consecutive year. This year, IBM moved
ahead of HP in ability to execute, making it the top ranked vendor for that criteria.”
26

27. Market Report
(SEPTEMBER 2011)
Source: Gartner

28. Case Study
Challenge
In order to maintain and monitor a large database
of their clients ,Apple Vacations have to monitor
their system’s response time, protecting system
form any harm and to measures the
availability, performance and content. IBM Tivoli Composite Application Manager helped a
busy website to control hardware, software and labor
Problem …
costs by tracking and improving server utilization
 Monitoring systems is not available .
 No alerts, no treatment or consolidation Business Benefits
 Manual monitoring causing human errors.
 Lack of IT Change Management leading to error ITCAM directly measures the
prone high risk changes. availability, performance and content of these
 No formal IT processes and lack of tools to
services through periodic polling from strategically
enforce their execution.
distributed Points of Presence.
Solution… It produces both real-time alerts on service
 In order to cope with this problem, Royal Cyber response and Web-based reports of historical
suggested a solution IBM Tivoli® Composite service performance, relative to a flexibly definable
Application Manager (ITCAM) for Websphere SLA.
 IBM Tivoli Monitoring (ITM) Complexity reduction of monitoring environment
 Universal Agent for URL Monitoring Better monitoring information to support root
 Unix Log Agent for Logs Monitoring cause analysis
www.royalcyber.com

29. Uptime Monitoring Tool
up.time is a Web browser-based
application tool that
continuously monitors
servers, applications, databases,
and IT resources and alerts you
to problems. Using the
information that up.time
provides you can solve problems
before they impact your
business
29

30. What Uptime Monitor’s …?
URL Monitoring
“Http Server ”
“Uptime
“Websphere
Monitoring “Database”
Server ”
Station ”
Database Monitoring
WAS Monitoring

31. Websphere Application Server Monitoring
JVM EJB Servlet
Connection
Transaction Uptime
Pool
Response
Thread Pool Sessions
Time

32. RAM, CPU, Hard Disk Monitoring

33. Network Errors
Packets Outbound Errors
Monitoring of Network
Collision Detection
33

34. Uptime Early Warning……
2. Notify
1. Critical
3. email
Alert
5. Issue 4. Take
Resolved action

35. Reports

36. Royal Cyber Inc.
Contact Us:-
For IBM Tivoli Products:
http://tivoli.royalcyber.com
PAK : Caesers Tower ( National IT
Park ) , Office No: 1101 , 1102 , 1103
, 1104 , Shahrah-e-Faisal
Call : +92-21-32803061
USA : 300 E 5th Ave Suite 425
Naperville Illinois 60563, USA
Call: 1-630-355-6292
www.royalcyber.com