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This document discusses assertiveness and how it is an important skill. It defines assertiveness as choosing behavior that balances one's own interests with respect for others in order to reach a win-win situation. Assertiveness has three phases: speaking up, opening up, and standing firm. The document also contrasts assertive behavior with aggressive behavior, which does not show respect for others, and sub-assertive behavior, which prioritizes others' interests over one's own. Benefits of assertiveness include feeling good about oneself, clear communication, and reducing stress.
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Utilizing Assertive Communication to Achieve Win-Win Results
Both communication and negotiation skills are life skills. We negotiate, influence and persuade on a daily basis; as we buy and sell, and deal with our clients, colleagues, managers, suppliers, family and friends... and, many times, we have to be assertive about it.
Successful negotiations require serious collaboration with others and an ability to shift perspective and gain insight into each other’s motivations in order to form a win-win agreement. Having a win-win mentality, however, does not mean lack of assertion. On the contrary, in order for everyone to win, we sometimes have to take very bold steps for their own good.
Our "Utilizing Assertive Communication to Achieve Win-Win Results" course takes a close look at the vital role boldness and assertion play in negotiation and everyday communication. Attendees of this unique course will learn how to “hold their ground” and “hold their own” when negotiating and communicating with others. Having an effective win-win mentality requires advanced assertive communication skills that allow us to define procedures, strategize for mutual gain, create precise plans, listen effectively, and much more.
This program will give participants the proper asserive communication skills to ensure that everyone wins.
OBJECTIVES:
By attending this course, participants will:
1. Determine where emotions stem from
2. Influence emotions to achieve win-win scenarios
3. Understand and appreciate the role of assertion in communication and negotiation
4. Differentiate assertion from aggression
5. Identify your personal goals as well as the goals of the other party when negotiating or communicating
6. Listen and respond to others more effectively
7. Make, refuse and accept requests more effectively
8. Deal with anger and conflict more confidently and professionally
9. Handle inter-personal issues more confidently and effectively
10. Give and receive feedback more effectively
ASSERTIVENESS
The document discusses assertiveness and provides techniques for communicating assertively. It defines four types of communication styles - passive, aggressive, manipulative, and assertive. It advocates using assertive communication, which involves clearly and respectfully expressing one's thoughts, feelings, and needs in a non-confrontational manner. Specific assertiveness techniques covered include using "I" statements, maintaining eye contact, and handling criticism through fogging or negative assertion.
Assertiveness PowerPoint PPT Content Modern Sample
135 slides include: helping you recognize, test and evaluate your own assertiveness, I statements, and assertive rights. Comparing passive, aggressive and assertive behaviors, the 6 personality types, assertive do's and don'ts, body language, and eye contact. Learn 9 types of assertive responses, dealing with conflict, overcoming fear, 4 steps to saying no, plus tips on becoming more assertive, how to's and more.
Assertiveness in the Workplace
This document discusses assertiveness in the workplace. It begins with a pre-test to assess the reader's understanding of assertive versus aggressive behaviors. It then provides definitions of assertiveness, explaining that it involves honestly communicating one's feelings, opinions and needs while also respecting others. It notes that assertiveness is important for well-being and effective relationships. The document offers tips for becoming more assertive, such as asking for clarification, respecting boundaries, and saying no directly. It closes by noting cultural differences in communication styles and the importance of understanding other perspectives.
Basic assertive communication
This document discusses effective communication techniques, including speaking assertively. It covers using respectful, fact-based language and focusing on nonverbal cues like eye contact, voice tone, posture, and facial expressions. Assertiveness is about respect, not aggression. Effective listening and negotiation techniques are also presented, along with how to say "no" assertively. The goal is clear, empathetic communication to foster understanding and connection.
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The Art Of Assertiveness
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asertivness behaviour
- 1. PERSONALITY DEVELOPMENT LAB PRESENTED BYSAGAR GHULE SWAPNIL KAMBLE 1
- 2. 2008 Assertiveness, Art of Winning
- 3. Assertiveness as a Basic Skill Ultimate excellence lies not in winning every battle, but in defeating the enemy without ever fighting. Art of War 3
- 4. Facing difficult situation, human beings have more responses: FLIGHT Sub-assertive behavior FIGHT Aggressive behavior Assertive Assertive behavior 4
- 5. Assertive behavior : Aggressive and sub-assertive behavior are natural, but assertive behavior is not automatic natural behavior. It is a learnt skill. 5
- 6. Three types of most common behaviors Sub-assertive Take care of others’ interest, without respect for self Be good (polite and helpful) for others, doing others a favor Avoid conflict, make a “nice” world Do extra work Do not speak up what is inside …… Assertive Take care of self interest with respect for others Speak up what is inside you. Willingness to have dialogue …… Aggressive Take care of self interest without respect for others Manipulating people Dominant, ignorance, arrogant …… 6
- 7. “Think for yourself and question authority.” 7
- 8. Assertive behavior is: Choosing your behavior, not merely acting automatically on your feelings; Balancing between your own interest and the other’s interest. Effective, problem solving 8
- 9. Organization effects of Assertive behavior: Contribute to the wellbeing of organization Make corporate culture richer Save time, improve effectiveness and profit Make clear organizational communication More inventive and open to new procedures Can judge easier because of open mind 9
- 10. Personal Results of Assertive Behavior: you feel good about yourself other people know how to deal with you reduce a major source of stress feel free to express your feelings, thoughts and desires know your rights have a good understanding of the feelings of the other person with whom you are communicating have control over you anger 10
- 12. ASSERTIVENESS Assertiveness is the competency to choose effective behavior according to one’s own situation; during the process, one must sustain his/her own interest and same time respecting other’s interest, in order to reach a win-win situation. Assertiveness is a way of life, and a way of doing business, based on mutual respect and benefit. It is all about winning without war. 12
- 13. Assertiveness has three phases: Speaking up Opening up Standing firm 13
- 14. Behavior Expert Has great skill in raising and lowering status Can cope easily with any situation by changing status Can choose behavior assertively Status is not what you are; It is something that you do. 14
- 15. THANK YOU 15
Editor's Notes
- Break. Question: practice on low and high status.