This slide deck accompanies a quick introduction to Emotional Intelligence and successful business behaviours. If you would like to view the YouTube LIVE virtual session, please visit https://www.youtube.com/watch?v=KXcgp_G4icE&feature=youtu.be Further free resources are available www.aproposltd.net/free

1. © Apropos Productions Ltd.
All Rights Reserved MMXX
YOUTUBE LIVE VIDEO

2. Paul DuBois
Creative & Managing Director
www.aproposltd.net/free

3. Time Management
Resilience
Remote Working
Assertiveness
Presentation Skills
Change Mgmt
Mgmt Skills
Leadership
Interview Skills
Exec. Coaching

4. ZOOM
ONLINE
•Confidential
•Recording
•Chat with Q&As
•MEETINGS Breakout Rooms
•WEBINARS Large Groups
•Participation
•Reference Materials

5. Situations & Coaching
• What situations do you find challenging?
• What is your current approach to these situations?
• Are there any specific beliefs that you have about
yourself and/or the situation that is preventing you
from behaving more assertively?

6. Emotional Intelligence

7. What types of intelligence
do we have?

8. Different Forms of Intelligence
•Factual
•Linguistic
•Spatial
•Musical
•Practical
•Physical
•Intuitive (NQ)
•Analytical (IQ)
•Inter/Intrapersonal (EQ)
•Spiritual (SQ)
Sources include: H. Gardiner’s (Multiple Intelligence) & D. Goleman

9. Myths of Inter-personal Awareness
1. It means being ‘nice’ all the time
2. It’s about having your emotions on show all the
time
3. Women are more Emotionally Intelligent than men
4. You have a fixed level of Emotional Intelligence
throughout your life like IQ

10. Aristotle’s Challenge
Anyone can become angry – that is easy. But to be
angry with the right person, to the right degree, at
the right time, for the right purpose, and in the
right way – this is not easy.
ARISTOTLE, The Nicomachean Ethics
Sourced from Emotional Intelligence, Daniel Goleman

11. Definition of
emotion
Emotion comes from the Latin Motere:
To move my consciousness
Useful Definition
Any agitation or disturbance of mind, feelings,
passion, any vehement or excited mental
state.

12. Interoception
BRAIN STATES
1. Pleasant
2. Unpleasant
3. Arousal
4. Calm
Northeastern:
Lisa Feldmann Barrett
https://lisafeldmanbarrett.com/academic-
papers/
The neurophysiology of interoception. Schematic simplification of the neurophysiology behind the cross-modal integrated (re)representation of the body status, otherwise known as interoception. Adapted from Craig (2008)

14. Resilience

15. EI Framework

16. Emotional Competence Framework
• Self-Awareness
• Emotional Awareness, Accurate self-assessment, Self-confidence
• Self-Regulation
• Self-Control, Trustworthiness, Conscientiousness, Adaptability, Innovation
• Motivation
• Achievement drive, Commitment, Initiative, Optimism
• Empathy
• Understanding others, Developing others, Service Orientation, Leveraging diversity, Political awareness
• Social Skills
• Influence, Communication, Conflict management, Leadership, Change catalyst, Building bonds, Collaboration and
cooperation, Team capabilities

17. TRUST Underpins all relationships

18. Interaction

19. Types of behaviour
• Passive
• Aggressive
• Manipulative
• Assertive
19

20. You have the
RIGHT to:
• Be yourself
• Choose your priorities and say no (or not now)
• Make choices without guilt
• Have your own opinions, views and ideas
• Express your views and opinions
• Make mistakes and change your mind
• Be illogical and give reasonable excuses if things go
wrong
• State you don’t understand
• Have needs and wants that may be different from
others
• Ask that others respond to your needs and wants
• Have others respect your rights
Source: Dr. Peter Honey

21. Human Interactions
PassiveManipulative
I’m OK
I’m NOT OK
You’re
NOT OK
You’re
OK
AssertiveAggressive
Source: Thomas Harris
TOO MUCH COURAGE
TOO MUCH CONSIDERATION
COURAGE & CONSIDERATION
• GUILT TRIP
• SULKING
• STONEWALL
• GASLIGHTING
COMPROMISE
COLLABORATION
SAY NO/NO DEAL
or NOT NOW, NOT TODAY

22. Conflict Modes: Thomas-Kilmann
COMPETITION
(I WIN. YOU LOSE)
COLLABORATION
(WIN-WIN)
ACCOMMODATION
(YOU WIN. I LOSE)
AVOIDANCE
(I DON’T CARE)
COMPROMISE
(SOMETIMES I WIN.
SOMETIMES I LOSE)
COOPERATIVENESS
ASSERTIVENESS

23. Types of Assertion

24. 6 types of
ASSERTIVENESS
Basic: I statement
Responsive: You statement (collaborate)
Empathetic
Discrepancy *
Negative *
Consequential *
* be aware of NOT
Manipulating others

25. Negotiation

26. ESP
Compromise/Collaborate,
Say No, Not Now
Empathy
State…
Propose...

27. Negotiation: LOVE INTEND MUST
•Love to have…
•Intend to obtain…
•Must have before I say no deal or not today…

28. Homework

29. Statements (tone)
1. I would like a refund please.
2. This work is not to a high enough standard for our team.
3. I would like to leave early as I have worked extra hours this week.
4. This food I ordered is not satisfactory.
5. You have stated that you would respond to my request 3 times and I now
need an answer immediately.
6. I haven’t heard back from you about my enquiry and I need an answer
today.
7. I don’t appreciate the way you are speaking to me: I find it abrupt,
slightly demeaning and rude.

30. Time Management
Resilience
Remote Working
Assertiveness
Presentation Skills
Change Mgmt
Mgmt Skills
Interview Skills
Coaching

31. © Apropos Productions Ltd.
All Rights Reserved MMXX
info@aproposltd.net
aproposltd.net/free
Linkedin.com/in/padubois1

32. © Apropos Productions Ltd.
All Rights Reserved MMXX
YOUTUBE LIVE VIDEO