The document provides tips and techniques for dealing with conflict in the workplace, including recognizing the signs of an angry or aggressive coworker, known as a "Godzilla". It discusses common causes of conflict and offers strategies such as listening, acknowledging responsibility, seeking help to change problematic behaviors, maintaining confidence and asserting normal work patterns when facing conflict. Group escalation is addressed through prevention, providing a forum for discussion, presenting resolution options, and following through on agreements. The document concludes by stating that effectively responding to conflict can promote better relationships.

1. Dilbert Versus Godzilla How to prepare yourself to deal with monsters in the workplace...