Utilizing Assertive Communication to Achieve Win-Win Results
Both communication and negotiation skills are life skills. We negotiate, influence and persuade on a daily basis; as we buy and sell, and deal with our clients, colleagues, managers, suppliers, family and friends... and, many times, we have to be assertive about it. Successful negotiations require serious collaboration with others and an ability to shift perspective and gain insight into each other’s motivations in order to form a win-win agreement. Having a win-win mentality, however, does not mean lack of assertion. On the contrary, in order for everyone to win, we sometimes have to take very bold steps for their own good. Our "Utilizing Assertive Communication to Achieve Win-Win Results" course takes a close look at the vital role boldness and assertion play in negotiation and everyday communication. Attendees of this unique course will learn how to “hold their ground” and “hold their own” when negotiating and communicating with others. Having an effective win-win mentality requires advanced assertive communication skills that allow us to define procedures, strategize for mutual gain, create precise plans, listen effectively, and much more. This program will give participants the proper asserive communication skills to ensure that everyone wins. OBJECTIVES: By attending this course, participants will: 1. Determine where emotions stem from 2. Influence emotions to achieve win-win scenarios 3. Understand and appreciate the role of assertion in communication and negotiation 4. Differentiate assertion from aggression 5. Identify your personal goals as well as the goals of the other party when negotiating or communicating 6. Listen and respond to others more effectively 7. Make, refuse and accept requests more effectively 8. Deal with anger and conflict more confidently and professionally 9. Handle inter-personal issues more confidently and effectively 10. Give and receive feedback more effectively
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Utilizing Assertive Communication to Achieve Win-Win Results
- 1. utilizing assertive communication to achieve win-win results copyright © 2014 by: boom san agustin day one
- 2. our icebreakeractivity will be…
- 4. write down 3 reasons why assertive communication is important for you
- 6. in this course,you will learn…
- 11. in this module,we will learn the difference between…
- 13. and…
- 15. we will also discuss…
- 16. has three thinkingparts our brain the tri-brain thinking process
- 17. and…
- 19. our firstactivity for this modulewill be…
- 21. afterwards, we’ll discuss thedifferent typesof behavior utilizingthe DiSCmodel
- 22. D
- 23. I
- 24. S
- 25. C
- 26. howdo you communicatewith these different personalities
- 27. our nextactivity for this modulewill be…
- 29. In this activity, we’ll learn to communicate with each DiSCtype
- 31. this moduledeals with the external factors that affect human behavior
- 38. our onlyactivity for this modulewill be…
- 41. and then, we’ll discuss gender…
- 44. here,we’ll discuss how critical,creativeand solution-basedthinking drives assertivethinking
- 45. our firstactivity for this modulewill be…
- 48. our nextactivity for this modulewill be…
- 50. now,we’ll talk about de bono’s six thinking hats
- 51. our third activity for this modulewill be…
- 53. our fourthactivity for this modulewill be…
- 55. now,we’ll view our reasons for being assertive
- 59. utilizing assertive communication to achieve win-win results copyright © 2014 by: boom san agustin day two
- 61. our firstactivity for this modulewill be…
- 63. A
- 64. B
- 65. C
- 66. D
- 67. E
- 68. our nextactivity for this modulewill be…
- 70. the active communication cycle
- 71. here,we’ll also learn that we don’t have to shout to gain control
- 72. because the secret to taking control is asking questions
- 73. we’ll learn howopen ended and close ended questionsdiffer
- 74. and how questions can be used to…
- 75. 1
- 76. 2
- 77. 3
- 78. our thirdactivity for this modulewill be…
- 79. activity i don’t want to go to school anymore info@ourknowledge.asia
- 81. our firstactivity for this modulewill be…
- 83. here,we’ll discuss the 3 negative behaviortypes
- 84. passivebehavior
- 87. our secondactivity for this modulewill be…
- 89. whenmanaging conflictwe have to…
- 90. try to keep it positive
- 91. let the them know that you understand
- 93. presentoptions
- 94. find out why the are against your stand
- 96. keep on selling it
- 97. you may need to give some feedback
- 98. for this, we’ll need a sandwich
- 100. our finalactivity for this modulewill be…
- 102. to manage conflict we need DESC
- 103. D
- 104. E
- 105. S
- 106. C
- 107. creating a win-win mentality module 6
- 108. our onlyactivity for this modulewill be…
- 110. is not about dividingone pie achieving win-win
- 111. gettinghis or her own pie it’s about each person
- 112. so,how does that work
- 113. it’s all about individual goals
- 114. so,how do we do this
- 115. tip 1
- 116. 2tip
- 117. tip 3
- 118. 4tip
- 119. courseconclusion
- 120. for us to succeed, we need to GROW
- 121. G
- 122. R
- 123. O
- 124. W
- 125. that was just a teaser for our two-day assertivenessworkshop
- 126. to find out more about this workshop contactus here…
- 128. or connectwith us on…