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utilizing
assertive
communication
to achieve
win-win
results
copyright © 2014
by: boom san agustin
day one
our icebreakeractivity will be…
activity
advantages of
assertive
communication
info@ourknowledge.asia
write down 3 reasons
why assertive communication is
important for you
courseintroduction
in this course,you will learn…
to utilize
assertive thinking
to drive
assertive communication
to achieve
win-win results
understandinghuman behavior
module
1
in this module,we will learn
the difference between…
assertive people…
and…
aggressivepeople…
we will also discuss…
has three
thinkingparts
our brain
the tri-brain thinking process
and…
howto manageemotions
our firstactivity for this modulewill be…
activity
behavioral
styles test
info@ourknowledge.asia
afterwards, we’ll discuss
thedifferent typesof behavior
utilizingthe DiSCmodel
D
I
S
C
howdo you communicatewith
these different personalities
our nextactivity for this modulewill be…
activity
communicating
with DiSC
info@ourknowledge.asia
In this activity,
we’ll learn to communicate
with each DiSCtype
understandingthe environment
outsideof work
module
2
this moduledeals with
the external factors
that affect human behavior
the
generation
gap
traditionalist
(1925-1945)
the
generation
gap
baby boomer
(1946-1964)
the
generation
gap
generationx
(1965-1980)
the
generation
gap
generationy
(1981-1999)
the
generation
gap
millenials
(2000-2020)
the
generation
gap
our onlyactivity for this modulewill be…
activity
emotional
quotient
test
info@ourknowledge.asia
here,we’ll discuss
emotionaltanks
and then, we’ll discuss gender…
thedifferences of gender
understanding assertive thinking
module
3
here,we’ll discuss how
critical,creativeand solution-basedthinking
drives assertivethinking
our firstactivity for this modulewill be…
activity
assemble the
avengers
info@ourknowledge.asia
solution-basedthinking
how does solution-
basedthinking
happen?
our nextactivity for this modulewill be…
activity
letter
discrimination
info@ourknowledge.asia
now,we’ll talk about
de bono’s
six thinking hats
our third activity for this modulewill be…
activity
create a
hat process
info@ourknowledge.asia
our fourthactivity for this modulewill be…
activity
objective and
subjective
thinking test
info@ourknowledge.asia
now,we’ll view our reasons
for being assertive
objective assertion
subjective assertion
defensiveassertion
utilizing
assertive
communication
to achieve
win-win
results
copyright © 2014
by: boom san agustin
day two
assertive communication
module
4
our firstactivity for this modulewill be…
activity
information
acceptance
inventory
info@ourknowledge.asia
A
B
C
D
E
our nextactivity for this modulewill be…
activity
getting
it right
info@ourknowledge.asia
the active communication cycle
here,we’ll also learn that
we don’t have to shout
to gain control
because the secret
to taking control
is asking questions
we’ll learn
howopen ended
and close ended
questionsdiffer
and how questions can be used to…
1
2
3
our thirdactivity for this modulewill be…
activity
i don’t want
to go to
school anymore
info@ourknowledge.asia
managing conflict
module
5
our firstactivity for this modulewill be…
activity
case of
the
zombified
actors
info@ourknowledge.asia
here,we’ll discuss
the 3 negative
behaviortypes
passivebehavior
passiveaggressive behavior
aggressivebehavior
our secondactivity for this modulewill be…
activity
barriers to
assertive
communication
info@ourknowledge.asia
whenmanaging conflictwe have to…
try to keep it positive
let the them know
that you understand
clarify the objection
presentoptions
find out why the are
against your stand
workthough smoke
screenobjections
keep on selling it
you may need to
give some feedback
for this, we’ll need a sandwich
the sandwich method
our finalactivity for this modulewill be…
activity
saboteur
info@ourknowledge.asia
to manage conflict
we need DESC
D
E
S
C
creating a win-win mentality
module
6
our onlyactivity for this modulewill be…
activity
breaking
the trend
info@ourknowledge.asia
is not about
dividingone pie
achieving win-win
gettinghis or her own pie
it’s about each person
so,how does that work
it’s all about individual goals
so,how do we do this
tip
1
2tip
tip
3
4tip
courseconclusion
for us to succeed,
we need to GROW
G
R
O
W
that was just a teaser
for our two-day
assertivenessworkshop
to find out more
about this workshop
contactus here…
+63-917-593-1494
info@ourknowledge.asia
+63-2-213-8944
or connectwith us on…
www.OurKnowledge.Asia
www.Linkedin.com/Company/Our-Knowledge-Consulting-Asia-
www.Facebook.com/OurKnowledgeAsia
www.twitter.com/OurKnowledgePH

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Utilizing Assertive Communication to Achieve Win-Win Results