coaching of business leaders begins with assertiveness behavioral training The reason is simple if you don't manage people you can get work done. And ifyou cannot manage people unless you first manage your own behavior
The “Course Topics” series from Manage Train Learn and Slide Topics is a collection of over 4000 slides that will help you master a wide range of management and personal development skills. The 202 PowerPoints in this series offer you a complete and in-depth study of each topic. This presentation is on "Assertiveness Training".
coaching of business leaders begins with assertiveness behavioral training The reason is simple if you don't manage people you can get work done. And ifyou cannot manage people unless you first manage your own behavior
The “Course Topics” series from Manage Train Learn and Slide Topics is a collection of over 4000 slides that will help you master a wide range of management and personal development skills. The 202 PowerPoints in this series offer you a complete and in-depth study of each topic. This presentation is on "Assertiveness Training".
The importance of assertive communication practices at workplaces across the globe.
This presentation is a part of case-study based lecture at Symbiosis Institute of Business Management, Bengaluru, India.
All rights reserved .
The presentation is an exposition on the effectiveness of assertive behavior and communication vis a vis less effective and potentially destructive behavior such as aggression, passivity and passive aggression.
A simple model of learning the art of assertive communication is presented.
The presentation provides opportunity for personal reflection on one's tendency towards either assertive or non-assertive behavior and communication.
Assertiveness & Confidence Building with Young PeopleVanessa Rogers
This is a presentation that I put together for training peer mentors and peer educators to develop their confidence in public speaking and consultation. If you need more information please contact me @VRyouthwork www.vanessarogers.co.uk
Your Life Satisfaction Score (beta) is an indicator of how you thrive in your life: it reflects how well you shape your lifestyle, habits and behaviors to maximize your overall life satisfaction along the five following dimensions:
►1. Health & fitness, reflecting your physical well-being and healthy habits;
►2. Positive emotions & gratitude, indicating how well you embrace positive emotions;
►3. Skills & expertise, measuring the ability to grow your expertise and achieve something unique;
►4. Social skills & discovery, assessing the strength of your network and your inclination to discover the world;
►5. Leadership & meaning, gauging your compassion, generosity and how much 'you are living the life of your dream'.
Visit www.Authentic-Happiness.com to check your Life Satisfaction score. Free, no registration required.
Did you hear what your prospect said? Or did you listen to better understand their perspectives? Hearing is NOT Listening! This presentation is about how to listen…it’s not easy or natural and is a skill that needs to be learned and practiced every day. Listening is putting the spotlight on the other person, listen for their frame of reference, what is being said, and what is not being said. There are huge payoffs for active listening. Active listening coupled with questioning that probes for insights is the magic that fuels engaging conversations, generates ideas and moves the sales process forward.
Being assertive is not necessarily easy, but it is a skill that can be learned.
* HOW TO GET WHAT DO YOU WANT TO GET?
* Working WITH People, Not AGAINST Them
assertiveness is expressing your opinions, needs and feelings without ignoring or hurting the opinions, needs and feelings of others. Information taken from the bhp biliton career center
The importance of assertive communication practices at workplaces across the globe.
This presentation is a part of case-study based lecture at Symbiosis Institute of Business Management, Bengaluru, India.
All rights reserved .
The presentation is an exposition on the effectiveness of assertive behavior and communication vis a vis less effective and potentially destructive behavior such as aggression, passivity and passive aggression.
A simple model of learning the art of assertive communication is presented.
The presentation provides opportunity for personal reflection on one's tendency towards either assertive or non-assertive behavior and communication.
Assertiveness & Confidence Building with Young PeopleVanessa Rogers
This is a presentation that I put together for training peer mentors and peer educators to develop their confidence in public speaking and consultation. If you need more information please contact me @VRyouthwork www.vanessarogers.co.uk
Your Life Satisfaction Score (beta) is an indicator of how you thrive in your life: it reflects how well you shape your lifestyle, habits and behaviors to maximize your overall life satisfaction along the five following dimensions:
►1. Health & fitness, reflecting your physical well-being and healthy habits;
►2. Positive emotions & gratitude, indicating how well you embrace positive emotions;
►3. Skills & expertise, measuring the ability to grow your expertise and achieve something unique;
►4. Social skills & discovery, assessing the strength of your network and your inclination to discover the world;
►5. Leadership & meaning, gauging your compassion, generosity and how much 'you are living the life of your dream'.
Visit www.Authentic-Happiness.com to check your Life Satisfaction score. Free, no registration required.
Did you hear what your prospect said? Or did you listen to better understand their perspectives? Hearing is NOT Listening! This presentation is about how to listen…it’s not easy or natural and is a skill that needs to be learned and practiced every day. Listening is putting the spotlight on the other person, listen for their frame of reference, what is being said, and what is not being said. There are huge payoffs for active listening. Active listening coupled with questioning that probes for insights is the magic that fuels engaging conversations, generates ideas and moves the sales process forward.
Being assertive is not necessarily easy, but it is a skill that can be learned.
* HOW TO GET WHAT DO YOU WANT TO GET?
* Working WITH People, Not AGAINST Them
assertiveness is expressing your opinions, needs and feelings without ignoring or hurting the opinions, needs and feelings of others. Information taken from the bhp biliton career center
7 Habits of Highly Effective People (Habit 5)Aniqa Zai
Seek first to understand then to be understood. This is the habit 5 from the book 7 Habits of highly effective people. It includes empathic communication, emotional bank account, diagnose before you prescribe, etc.
Conversations about conflict provide parties with the opportunity to examine their own actions and
reactions. This process of reexamination inevitably evokes people’s natural defensive mechanisms.
Defensiveness prevents people from learning and blocks the potential for transformation to occur. This
workshop will look at the internal and external causes of defensiveness, as well as ways that mediators can
intentionally work with this natural phenomena.
Courageous Communication Article (By: Lynn Walder)Lynn Walder
My personal philosophy on how utilizing the style of courageous (yet compassionate) communication can improve relationships both personal and professional.
Embracing GenAI - A Strategic ImperativePeter Windle
Artificial Intelligence (AI) technologies such as Generative AI, Image Generators and Large Language Models have had a dramatic impact on teaching, learning and assessment over the past 18 months. The most immediate threat AI posed was to Academic Integrity with Higher Education Institutes (HEIs) focusing their efforts on combating the use of GenAI in assessment. Guidelines were developed for staff and students, policies put in place too. Innovative educators have forged paths in the use of Generative AI for teaching, learning and assessments leading to pockets of transformation springing up across HEIs, often with little or no top-down guidance, support or direction.
This Gasta posits a strategic approach to integrating AI into HEIs to prepare staff, students and the curriculum for an evolving world and workplace. We will highlight the advantages of working with these technologies beyond the realm of teaching, learning and assessment by considering prompt engineering skills, industry impact, curriculum changes, and the need for staff upskilling. In contrast, not engaging strategically with Generative AI poses risks, including falling behind peers, missed opportunities and failing to ensure our graduates remain employable. The rapid evolution of AI technologies necessitates a proactive and strategic approach if we are to remain relevant.
June 3, 2024 Anti-Semitism Letter Sent to MIT President Kornbluth and MIT Cor...Levi Shapiro
Letter from the Congress of the United States regarding Anti-Semitism sent June 3rd to MIT President Sally Kornbluth, MIT Corp Chair, Mark Gorenberg
Dear Dr. Kornbluth and Mr. Gorenberg,
The US House of Representatives is deeply concerned by ongoing and pervasive acts of antisemitic
harassment and intimidation at the Massachusetts Institute of Technology (MIT). Failing to act decisively to ensure a safe learning environment for all students would be a grave dereliction of your responsibilities as President of MIT and Chair of the MIT Corporation.
This Congress will not stand idly by and allow an environment hostile to Jewish students to persist. The House believes that your institution is in violation of Title VI of the Civil Rights Act, and the inability or
unwillingness to rectify this violation through action requires accountability.
Postsecondary education is a unique opportunity for students to learn and have their ideas and beliefs challenged. However, universities receiving hundreds of millions of federal funds annually have denied
students that opportunity and have been hijacked to become venues for the promotion of terrorism, antisemitic harassment and intimidation, unlawful encampments, and in some cases, assaults and riots.
The House of Representatives will not countenance the use of federal funds to indoctrinate students into hateful, antisemitic, anti-American supporters of terrorism. Investigations into campus antisemitism by the Committee on Education and the Workforce and the Committee on Ways and Means have been expanded into a Congress-wide probe across all relevant jurisdictions to address this national crisis. The undersigned Committees will conduct oversight into the use of federal funds at MIT and its learning environment under authorities granted to each Committee.
• The Committee on Education and the Workforce has been investigating your institution since December 7, 2023. The Committee has broad jurisdiction over postsecondary education, including its compliance with Title VI of the Civil Rights Act, campus safety concerns over disruptions to the learning environment, and the awarding of federal student aid under the Higher Education Act.
• The Committee on Oversight and Accountability is investigating the sources of funding and other support flowing to groups espousing pro-Hamas propaganda and engaged in antisemitic harassment and intimidation of students. The Committee on Oversight and Accountability is the principal oversight committee of the US House of Representatives and has broad authority to investigate “any matter” at “any time” under House Rule X.
• The Committee on Ways and Means has been investigating several universities since November 15, 2023, when the Committee held a hearing entitled From Ivory Towers to Dark Corners: Investigating the Nexus Between Antisemitism, Tax-Exempt Universities, and Terror Financing. The Committee followed the hearing with letters to those institutions on January 10, 202
Read| The latest issue of The Challenger is here! We are thrilled to announce that our school paper has qualified for the NATIONAL SCHOOLS PRESS CONFERENCE (NSPC) 2024. Thank you for your unwavering support and trust. Dive into the stories that made us stand out!
Francesca Gottschalk - How can education support child empowerment.pptxEduSkills OECD
Francesca Gottschalk from the OECD’s Centre for Educational Research and Innovation presents at the Ask an Expert Webinar: How can education support child empowerment?
Biological screening of herbal drugs: Introduction and Need for
Phyto-Pharmacological Screening, New Strategies for evaluating
Natural Products, In vitro evaluation techniques for Antioxidants, Antimicrobial and Anticancer drugs. In vivo evaluation techniques
for Anti-inflammatory, Antiulcer, Anticancer, Wound healing, Antidiabetic, Hepatoprotective, Cardio protective, Diuretics and
Antifertility, Toxicity studies as per OECD guidelines
The French Revolution, which began in 1789, was a period of radical social and political upheaval in France. It marked the decline of absolute monarchies, the rise of secular and democratic republics, and the eventual rise of Napoleon Bonaparte. This revolutionary period is crucial in understanding the transition from feudalism to modernity in Europe.
For more information, visit-www.vavaclasses.com
2024.06.01 Introducing a competency framework for languag learning materials ...Sandy Millin
http://sandymillin.wordpress.com/iateflwebinar2024
Published classroom materials form the basis of syllabuses, drive teacher professional development, and have a potentially huge influence on learners, teachers and education systems. All teachers also create their own materials, whether a few sentences on a blackboard, a highly-structured fully-realised online course, or anything in between. Despite this, the knowledge and skills needed to create effective language learning materials are rarely part of teacher training, and are mostly learnt by trial and error.
Knowledge and skills frameworks, generally called competency frameworks, for ELT teachers, trainers and managers have existed for a few years now. However, until I created one for my MA dissertation, there wasn’t one drawing together what we need to know and do to be able to effectively produce language learning materials.
This webinar will introduce you to my framework, highlighting the key competencies I identified from my research. It will also show how anybody involved in language teaching (any language, not just English!), teacher training, managing schools or developing language learning materials can benefit from using the framework.
Normal Labour/ Stages of Labour/ Mechanism of LabourWasim Ak
Normal labor is also termed spontaneous labor, defined as the natural physiological process through which the fetus, placenta, and membranes are expelled from the uterus through the birth canal at term (37 to 42 weeks
Synthetic Fiber Construction in lab .pptxPavel ( NSTU)
Synthetic fiber production is a fascinating and complex field that blends chemistry, engineering, and environmental science. By understanding these aspects, students can gain a comprehensive view of synthetic fiber production, its impact on society and the environment, and the potential for future innovations. Synthetic fibers play a crucial role in modern society, impacting various aspects of daily life, industry, and the environment. ynthetic fibers are integral to modern life, offering a range of benefits from cost-effectiveness and versatility to innovative applications and performance characteristics. While they pose environmental challenges, ongoing research and development aim to create more sustainable and eco-friendly alternatives. Understanding the importance of synthetic fibers helps in appreciating their role in the economy, industry, and daily life, while also emphasizing the need for sustainable practices and innovation.
2. Content
❏ What is the communication?
❏ Categories of communication
❏ Verbal and nonverbal communication
❏ Communication passive,
❏ Aggressive,
❏ Passive - aggressive
❏ Assertive
❏ Conclusion
3. What is the communication?
➢ The act of conveying meanings from one entity or group
➢ Involves (at least) one sender, a message and a recipient
➢ The transmission of the message from sender to recipient can be affected by
huge range of things
➢ Effective and unambiguous communication is actually extremely hard.
4.
5. Categories of communication
The different categories of communication include:
❏ Spoken or verbal communication
❏ Nonverbal communication
❏ Written communication
❏ Visualisations
6. Verbal and nonverbal communication
➢ Verbal communication includes both face to face conversations between
people and written communication. It includes sounds, words or speaking.
➢ Nonverbal communication includes facial expressions, timing, touch and
anything else done without speaking. People seem to notice nonverbal
communication more than verbal.
7. Styles of communication
❏ There are four basic communication styles: passive, aggressive, passive -
aggressive and assertive.
❏ Assertive communication is found to be the most effective, because it
incorporates the best aspects of all the other styles.
8. Passive communication
❏ Individuals who use the passive communication style often act indifferently,
yielding to others.
❏ Passive communicators:
❏ usually fail to express their needs or feelings
❏ often display lack of eye contact, poor body posture and inability to say “no”
❏ also act in a way that states “people never consider my feelings”
9. Examples of phrases that those who use a passive communication style would
say or may believe include:
➢ “It really doesn't matter that much”
➢ “I just want to keep the peace”
➢ “Maybe I’m not right”
10. Passive communication Assertive communication
1. You yelled at me this morning, but never mind.
Nema veze što si jutros vikao na mene.
I understand you felt angry this morning, but
don’t you think we better talk about it now?
Razumem da si bio jako ljut jutros, zar ne misliš
da bi bilo bolje da sada porazgovaramo o tome?
2. Air conditioner is on for too long, but that’s just my
opinion it doesn't mind.
Klima uređaj je već predugo uključen, ali to je samo
moje mišljenje, nije bitno.
Air conditioner is on for too long, it gets cold, I’ll
turn it off briefly.
Klima uređaj je predugo uključen, postaje mi
hladno, isključiću ga na kratko.
3. Sorry to bother you, but I know you’ll do it better than
me.
Izvini što te gnjavm, ali znam da ćeš ti to uraditi bolje
od mene.
I feel insecure about this, could you control it in
the end?
Osećam se nesigurno u vezi toga, možeš li da
proveriš na kraju?
4. Can you move your chair to pass by you, if is not
difficult for you?
Možeš li pomeriti stolicu da prođem pored tebe, ako ti
nije teško?
I want to get past by you, but that chair bothers
me, it would be nice from you to move it.
Želim da prođem pored tebe ali ta stolica mi
smeta, bilo bi lepo od tebe da je pomeriš.
11. Aggressive communication
❏ The aggressive communication style is emphasized by speaking in a loud and
demanding voice, maintaining intense eye contact and dominating or
controlling others by blaming, intimidating, criticizing, threatening of attacking
them, among other traits.
❏ Aggressive communicators issue command, ask questions rudely and fail to
listen others
❏ But they can also be considered leaders and command respect from those
around them
12. Examples of phrases that an aggressive communicator would use include:
➢ “I’m right and you’re wrong”
➢ “I’ll get my way no matter what”
➢ “It’s all your fault”
13. Aggressive communication Assertive communication
1. You yelled at me because you are a fool.
Vikao si na mene zato što si budala.
I feel very bad when you yell at me, can we sit down and
talk to find a solution?
Osećam se jako loše kada vičes na mene, možemo li da
sednemo i porazgovaramo kako bi našli rešenje?
2. Air conditioner has to be turned on, because I
said so.
Klima će biti uključena zato što ja tako kazem.
I would like the air conditioning to stay on, it’s to hot in the
room.
Želeo bih da klima ostane uključena, previše je vruće u
prostoriji.
3. You’re incapable of doing anything right.
Nesposoban si da uradiš bilo šta dobro.
I think you could try harder next time, it would make me
very happy.
Mislim da bi mogao sledeći put malo više da se potrudiš,
to bi me jako usrećilo.
4. Move that chair! I can’t pass from it!
Pomeri tu stolicu! Ne mogu da prođem od nje!
That chair really bothers me, I can’t sell, it would be nice of
you to move it.
Ta stolica mi jako smeta, ne mogu da prođem od nje, bilo
bi lepo od tebe da je pomeriš.
14. Passive - aggressive communication style
❏ Users appear passive on the surface, but within he or she may feel powerless
or stuck, building up resentment that leads to see thing or acting out in subtle,
indirect or secret way.
❏ Passive - aggressive communicators have:
➢ difficulty acknowledging their anger,
➢ use facial expressions that don’t correlate with how they feel and even deny there is a
problem.
➢ most likely to communicate with body language or a lack of open communication to another
person.
15. ❏ Passive-aggressive communicators may also appear cooperative, but may
silently be doing the opposite.
Ultimately, passive-aggressive communicators are aware of their needs, but at
times struggle to voice them.
16. Examples of phrases that a passive-aggressive communicator would use include:
➢ “That’s fine with me, but don’t be surprised if someone else gets mad”
➢ “Sure, we can do things your way” (than mutters to self that “your way is
stupid”)
➢ “Your project is not bad, but I could do it better”
17. Passive - aggressive communication Assertive communication
1. You yelled at me this morning, and I'm ok with
that, but don’t be surprised if someone else next
time punch you in the face.
Vikao si na mene jutros i mene to ne pogađa, ali
nemoj da se iznenadiš ako te sledeći put neko
drugi udari.
I don’t like when you yell at me, can we talk about
that and solve the problem?
Ne dopada mi se to što vičeš na mene, možemo li
da razgovaramo i rešimo problem?
2. Keep the air conditioning on, but when you get
cold, don’t say I didn’t warn you.
Neka klima ostane uključena, ali kad se
prehladite nemojte reći da niste bili upozoreni.
It’s getting cold, the air conditioner should be
off for a while, i wouldn’t want to catch a cold.
Postaje mi hladno, trebalo bi da isključimo
klimu neko vreme, ne bih želeo da se
prehladim.
18. 3. It’s nice that you are trying, but I would do it
better.
Lepo je to što se trudiš, ali ja bih to uradio
bolje.
You didn’t do your best, it would be nice if you could
try more. If you need my help you can contact me
anytime.
Nisi dao sve od sebe, bilo bi lepo kada bi se više
potrudio. Ako ti zatreba moja pomoć možeš da me
kontaktiraš bilo kad.
4. As far as I’m concerned the chair doesn’t
bother me, but someone will stumble and
break his arm.
Sto se mene tiče, ta stolica mi ne smeta ali
neko će se spotaći i slomiti ruku.
That chair really bothers me. I’ll stumble when I pass,
it would be nice from you to move it.
Ta stolica mi jako smeta. Spotaći ću se u prolazu,
zaista bi bilo lepo od tebe da je pomeriš.
19. Assertive communication style
❏ The most effective form of communication.
❏ Assertive communicators can express their own needs, desires, ideas and
feelings, while also considering the needs of others.
❏ Assertive communicators aim both sides to win in a situation, balancing one’s
rights with the rights of others.
20. One of the keys to assertive communication is using “I” statements, such as “I
feel frustrated when you are late for a meeting” or, “I don’t like having to explain
this over and over.'' It indicates ownership or feelings and behaviors without
blaming the other person.
Examples of phrases and assertive communicator would use include:
➢ “We are equally entitled to express ourselves respectfully to one another.”
➢ “I realize I have choices in my life, and I consider my options.”
➢ “I respect the rights of others”.
21. Assertive rights
❏ Universal human rights which are independent of gender, nationality, skin
color and religious beliefs.
❏ By accepting and exercising these rights, we can change our communication
style whether passive or aggressive towards an assertive communication
style.
In these ways, we take care of ourselves, with the respect of the other person.
22. Assertive bill of rights:
➢ I have the right to express all my feelings, without feeling guilty, in a manner
that won’t harm others
➢ I have the right to personal choice
➢ I have the right to say “no”
➢ I have the right to not giving excuses
➢ I have the right to change my mind
➢ I have the right to make a mistake
➢ I have the right to be angry with someone i love
➢ I have the right not to read other people's thoughts
➢ I have the right to say “I don’t understand”
➢ I have the right to say “I am not interested”
23. It is advisable that you disagree, because we value free thinking (we encourage
you to say no, because your opinion means).
24. Why it’s hard to say “NO”?
Beliefs such as:
❏ Saying “No” is rude
❏ Saying “No” shows that I don't care for other person
❏ If I say “No” to interlocutor he’ll be hurt and will feel rejected
❏ If I say “No” to interlocutor, he won’t love me anymore
❏ We should always strive to help others
25. But:
❏ The other persons have the right to ask us for a favor, and we have the right
to refuse them
❏ When we say “No” we reject the request, not the person
❏ When we say yes to one choice, we say no to another at the same time - we
always have a choice.
26. Conclusion
Assertive communication helps us to express our needs and wishes while
respecting rights of others. It’s very important that we recognize every time we
communicate non - assertively and that we strive to convert it to an assertive form
of communication in order to make more successful connections.
27. Thanks!
Next training “How to improve your communication skills
using assertive techniques” will be conducted soon
28. Assertive techniques
Assertive techniques could be learned.
There are some of them:
➢ Fogging
➢ Empathetic assertiveness
➢ Broken record
➢ Assertiveness of consequences
29. Fogging
Example:
A: “You never work late. You don’t care about this company”
B: “Yes, I rarely work late. I work hard on getting my project done, within my
scheduled working hours, allowing me to spend quality time with my
family.”
30. 1. You never work late. You don’t care about this
company.
Ti nikada ne radiš prekovremeno. Ova firma te
uopšte ne zanima.
Yes, I rarely work late. I work hard on getting
my project done, within my scheduled
working hours, allowing me to spend quality
time with my family.
Da, retko radim prekovremno. Radim naporno
kako bih završio svoj projekat u okviru
predviđenih sati, kako bih mogao da
provodim kvalitetno vreme sa porodicom.
2. You’re always late for work. It happens all the
time, you are so irresponsible.
Stalno kasniš na posao. To se konstantno
dešava, jako si neodgovoran.
Yes, I came later than i hoped to be, and i
can see this has annoyed you.
Da, dolazio sam kasnije nego što sam se
nadao i vidim da te je to iznerviralo.
3. I can’t believe you refuse to work on this project.
You’re so useless.
Ne mogu da verujem da si odbio da radiš na
ovom projektu. Tako si beskoristan.
Yes, i refused to work on that project. Well,
nobody is perfect.
Da, odbio sam da radim na tom projektu.
Pa, niko nije savršen.
4. I don’t care if you have troubles with her, you will
work on that project together.
Ne zanima me što imaš probleme sa njom,
radićete zajedno na tom projektu.
Yes, i’ll do on that project with her, but i
don’t guarantee for outcome.
Da, radiću na tom projektu sa njom, ali za
ishod ne garantujem.
31. Empathetic assertiveness
Example:
❏ “I believe you’re mad at me, but It bothers me when you yell”
❏ “I understand that you’re having trouble working with her, but this project
needs to be completed by Friday. Let’s all sit down and come up with a plan
together”
❏ “It’s not easy for me to say this, but it annoys me when you’re late so I have to
do your tasks”
empathy + basic
assertivity
32. 1. You never work late. You don’t care
about this company.
Ti nikada ne radis prekovremeno. Ova
firma te uopšte ne zanima.
I understand that it is important to you, but I
am working very hard on my project, within my
scheduled hours.
Zaista razumem koliko je to tebi važno, ali ja
već radim veoma naporno na svom projektu, u
okviru svojih predviđenih sati.
2. You’re always late for work. It happens
all the time, you are so irresponsible.
Stalno kasniš na posao. To se
konstantno dešava, jako si
neodgovoran.
I can see that made you very angry, but it
really bothers me when you yell at me.
Primećujem koliko si ljut na mene, ali zaista mi
smeta kad vičeš na mene.
3. I can’t believe you refuse to work on
this project. You’re so useless.
Ne mogu da verujem da si odbio da
radiš na ovom projektu. Tako si
beskoristan.
I don’t like when I have to cancel something,
but it doesn't suit me to work on that project.
Ne volim kada moram da otkažem nešto, ali
ne odgovara mi da radim na tom projektu.
4. I don’t care if you have troubles with
her, you will work on that project
together.
Ne zanima me što imaš probleme sa
njom, radićete zajedno na tom projektu.
It’s hard for me to tell you this, but I want to
work on that project alone.
Teško mi je što ovo moram da ti kažem, ali
želeo bih da na tom projektu radim sam.
33. Broken record
Example:
A: “Do you want to check out our new application?”
B: “No thank you, I’m not interested.”
A: “It will only take you a few minutes”.
B: “ No, thanks.”
A: “But I’m sure you’ll be interested in something like this”
B: “No thanks”.
34. 1. A:You never work overtime, so could you
now?
A:But on that way you could finish your
project earlier.
A:You don’t want it even if I pay you
extra?
B:No, I'm sorry, I can't.
B:No, I can’t work overtime.
B:No, thank you, I’m not interested.
2. A:You are always late for work, could
you come early tomorrow?
A:But it’s just a couple of minutes earlier.
A:But that would mean to you a lot
because of salary.
B: No, i couldn’t.
B: No, I’m sorry. I couldn’t come earlier.
B: I understand that, but I couldn’t come
earlier because i come by public transport,
not by my own.
3. A:I can’t believe you refused to work on
this project.
A:I will pay you extra for doing it.
A:Will you do it as a personal favor?
B: Yes, i refused to work on that project.
B: No thank you. I’m not interested.
B: You know I value our partnership, but
no thanks.
4. A:I don’t care if you have troubles with
her, you will work on that project together
A:But i want you two to work on that
project.
A:Would you like to do that for me, i
please you?
B: I’m sorry, but i can’t.
B: I can’t accept another project, I already
have too many of my own.
B: I’m really sorry, but i can’t.
35. Assertiveness of consequences
Example:
❏ “If this happens again, I will have no choice but to inform director”
❏ “This is the third time this week I’ve had to speak to you about arriving late. If
you’re late once more this month I will activate the disciplinary process”
❏ “If you keep yelling at me, I’ll have to leave the office, but I’d rather not.”
IF - THEN
36. 1. You never work late. You don’t care about this
company.
Ti nikada ne radiš prekovremeno. Ova firma te
uopšte ne zanima.
If I stay and work late, then i want to be paid extra.
Ako ostanem prekovremeno da radim, onda želim da
budem dodatno plaćen.
2. You’re always late for work. It happens all the time,
you are so irresponsible.
Stalno kasniš na posao. To se konstantno dešava,
jako si neodgovoran.
If you mind I’m late for work, than lower my salary.
Ako vam smeta to što kasnim, onda mi smanjite platu.
3. I can’t believe you refuse to work on this project.
You’re so useless.
Ne mogu da verujem da si odbio da radiš na ovom
projektu. Tako si beskoristan.
If you are not satisfied with me, you can always find
another worker.
Ako niste zadovoljni sa mnom, uvek možete da nađete
drugog radnika.
4. I don’t care if you have troubles with her, you will
work on that project together.
Ne zanima me što imas probleme sa njom, radićete
zajedno na tom projektu.
If you want the two of us to work together on that project,
than separate us physically.
Ako želis da nas dve radimo na tom projektu zajedno,
onda nas fizički razdvoji.
37. I messages
❏ An assertion about the feelings, beliefs, values etc.
❏ Expressed as a sentence beginning with the word “I”
❏ Contrasted with a “you-message” or “you-statement” which often begins with
the form “you” and focuses on the person spoken to
❏ Take ownership for one’s feelings rather than implying that they are caused
by another person
38. Examples:
“I really am getting backed up on my work since I don’t have financial report yet”,
rather than “You didn't finish the financial report on time!” (the latter is in example
of a you-statement).
I-messages or I-statements can also be used in constructive criticism.
For instance, one might say, “I had to read that section of your paper three times
before I understood it,'' rather than “This section is worded in a really confusing
way” or “You need to learn how to word a paper more clearly.”
39. I - messages can also be used for:
1.An objective description of another person’s behavior that annoys us
Example: “When you don’t respect our agreement…”
1.A description of feelings which this behavior causes
Example: “I feel mad/disappointed…”
1.Influence that this behavior has on employees
Example: “Because I put the effort and time to organize myself”
1.Research for the solution
Example: “I would ask you to respect our agreement next time”
40. You - messages I - messages
You’re annoying me
Nerviraš me
This situation annoys me
Ova situacija me nervira
You misunderstood me
Pogrešno si me shvatio
I’d like to explain you this once again
Želela bih da ti objasnim ovo još jednom
You don’t appreciate me
Ne ceniš me
I would like you to treat me with a little more
respect.
Želela bih da mi se obraćaš sa malo više
poštovanja
You frustrate me when you are late for meetings
Frustriraš me kad zakasniš na sastanke
I feel very frustrated when you’re late for meetings,
I wish you could change that.
Osećam se veoma frustrirano kad zakasniš na
sastanak, voleo bih da promeniš to.
You didn’t finish your task on time!
Nisi završio svoj zadatak na vreme!
I wish you would say next time if you need more
time for your tasks.
Želela bih da kažeš sledeći put ako ti treba više
vremena za zadatke.
41. Practice 02:
Your colleague sends you a report at 5 p.m. every Friday, so because of that
you have to work overtime.
Question: How would you reply on assertive way?
42. I - messages in conflict resolution
❏ If an “I-message” contains “you-messages” it can be problematic in a conflict
situation.
For example: “I feel…when you..., and I want you to…”
❏ This can put the receiver of the statement on the defensive.
❏ An “interest-based” approach to conflict resolution suggests using statements
that reflect why the individual wants something.
43. The goal of an I message is an interest-based approach:
➢ to avoid using “you” statements that will escalate the conflict
➢ to respond in a way that will de-escalate the conflict
➢ to identify feelings
➢ to identify behaviors that are causing the conflict
➢ to help individuals resolve the present conflict and/or prevent future
conflicts.
Bonus information: Never criticize
personality, but the behavior
44. Non - verbal assertive communication
❏ A form of communication in which people are assertive without saying
anything.
❏ Requires people to make good use of their body language in order to get their
point across.
❏ A person who is assertive is someone who understands that everyone has
rights.
45. There are a number of ways we can communicate bad signals to those we come
in contact with, and some of these things include:
❏ little eye contact
❏ gestures which make you seem nervous or
❏ slouching
This can causes:
❏ Doubts the sincerity of everything we said
❏ Difficulty in building relationships
It is important to always be in control of ours non-verbal communication and
always be assertive.
46. The importance of assertive listening
❏ When we listen to people, we let them know that we understand what they’re
saying.
❏ One thing is very important to keep in mind:
Understanding someone is different from agreeing with them.
❏ When we talk to people, we should look at them directly.
❏ Assertive listening maintain a:
relaxed state of mind while we talk to others, our posture, gestures,
the expressions of our face and eyes
Personal appearance is important, too.
47. Conclusion
At the end, here are four ways to practice improving communication on workplace:
❖ Listen actively
❖ Be aware when you are using passive communication
❖ Learn to say “no”
❖ Express your needs and feelings.