This document outlines the course curriculum for MBA students at Alliance University in September 2015. It includes topics like principles of operations management, introduction to logistics, inventory and supply chain management, introduction to project management, total quality management, and operational strategy. It also lists common steps in problem solving such as defining the problem, constructing a model, solving the model, validating the model, and implementing results. Finally, it provides potential topics for student projects related to operations management.

1. Shivananda
(Shivoo)
R
Koteshwar
Teacher
Facebook:
shivoo.koteshwar
For MBA Students, Alliance University,
Sept 2015

2. 1. Principles
of
Operation
Management
2. Introduction
to
Logistics
3. Inventory
and
Supply
Chain
Management
4. Introduction
to
Project
Management
5. Total
Quality
Management
6. Operational
Strategy

3. 1. Definition
of
the
problem
2. Construction
of
the
model
3. Solution
of
the
model
4. Validation
of
the
model
5. Implementation
of
the
final
result

4. ! Examine
problems
encountered
in
Planning,
Operating
and
controlling
production
of
goods
and
services
! Key
Concepts:
Waiting-­‐Line
Management,
Quality
Assurance,
Production
System,
Project
Management,
Inventory
System,
Quantitative
methods
to
formulate
managerial
problem

5. ! Studies
the
efficient
delivery
of
goods
and
services
! Key
Concepts:
Vehicle
Routing,
Shipment
Size,
Shipment
mix,
Product
design
and
customer
service,
Warehouse
Site
and
location
analysis,
Management
of
service
operation

6. ! Examines
modeling
and
analysis
of
global
supply
chains
in
order
to
improve
service
and
decrease
cost
! Key
Concepts:
Demand
and
Supply
study,
Managing
Inventory,
Forecasting,
JIT
Production,
Deterministic
and
Stochastic
Inventory
model,
Materials
requirements
Planning,
Supplier
management

7. ! Focuses
on
management
principles,
methods,
and
tools
to
effectively
plan
and
implement
complex
projects
Planning Closing

8. ! Focuses
on
organization-­‐wide
efforts
to
install
and
make
permanent
in
climate
in
which
an
organization
continuously
improves
its
ability
to
deliver
high
quality
products
and
services
to
customers
! Key
Concepts:
Quality
as
defined
by
customer,
PDCA
cycle,
Cross
functional
teams
or
quality
circles,
Steering
Committee,
Seven
Basic
Tools
of
Quality
(cause
and
effect,
checklist,
control
chart,
Histogram,
Pareto
Chart,
Scatter
Diagram
and
flow
chart)
! TQM
has
been
overshadowed
by
ISO
9000,
Lean
manufacturing
(7
Wastes
–
Transportation,
Inventory,
Motion,
Waiting,
Over
processing,
Over
production
and
Defects)
and
Six
Sigma

9. ! Focuses
on
strategic
management
of
operations
and
manufacturing
in
domestic
and
international
companies.
Developing
and
implementing
a
coherent
strategy
based
on
continuous
improvement
of
quality,
productivity,
products,
processes,
and
customer
services.
! Key
Concepts:
.
Facilities,
capacity,
process/
work-­‐force
planning,
organization,
people,
systems
integration,
coordination
between
operations,
marketing,
engineering,
and
R&D.

10. 1. Robust
Airline
Fleet
Composition
2. Planned
Obsolescence
in
Product
Design
-­‐
Critical
Review
and
Servicing
Opportunities
3. Service
Design:
Integrated
Approaches
to
Determine
“What
to
offer?”
and
“How
to
deliver
it?”
4. OR
Models
and
Methods
for
Line
planning
in
Public
Transportation
5. Newsvendor
Models
under
Biased
Demand
Information
6. Transferring
concepts
from
production
to
services
using
the
example
of
the
push-­‐pull
boundary
7. Comparing
tools
for
service
process
design
–
a
review
on
suitable
methods
8. Integrating
the
customer
side
into
service
process
design
9. On
the
applicability
of
petri
nets
to
service
process
design
10. Origins,
development
and
future
perspectives
of
the
Business
Process
Modeling
Notation
(BPMN)
11. Reinventing
Performance
Management
12. Strategy,
modeling
and
algorithms
for
health-­‐care
systems
13. The
interface
between
operations,
computer
science
and
statistics
(e.g.
"big
data"
or
business
analytics)
14. Reconfigurable
systems
-­‐
dynamic
automation
15. Agri
food
supply
chains

11. 1. Concepts
and
Techniques
related
to
materials
management
2. Computer
and
Quantitative
models
used
in
formulating
managerial
problems
3. Concepts
and
Techniques
of
Value
Analysis
to
effectively
control
costs
4. Deterministic
and
Stochastic
inventory
models
5. Just
In
Time
Production
6. Logistics
Management
7. Project
Scheduling
8. Site
and
Location
Analysis
9. Application
of
Quantitative
Analysis
&
Computers
for
managerial
decision
making
in
operations
problems
10. Quality
issues
related
to
enhancing
customer
satisfaction
(both
internal
and
external)
to
ensure
long-­‐term
customer
loyalty
11. Ethical
Issues
in
Operations
Management
12. Crowd
Sourcing
in
operations
research
13. Fitting
in
impact
of
:"Perceptions"
and
"Behavior"
of
Human
Resources
in
process
and
mechanical
operations
14. Problems
encountered
in
planning,
operating,
and
controlling
production
of
goods
and
services
15. Use
of
material
&
supply
chain
management
in
manufacturing
&
service
organizations
to
reduce
inventory
levels
while
retaining
adequate
service
levels

12. 16. Decision
making
in
public
and
private
sectors
17. Studies
and
conclusions
of
McGregor,
Maslow,
Herzburg,
Likert,
Aggyris,
and
Blake
on
Operations
Management
Behavioral
Science
18. Tools
in
project
management
19. A
study
on
Production
and
inventory
control,
procurement,
distribution,
and
their
interrelationships
20. A
study
on
Total
Quality
Management,
human
resources,
finance
and
accounting,
information
systems,
and
their
interrelationships
21. Investigation
into
computerized
production
technology
22. Study
on
Plant
layout
design
depending
on
type
of
production
system
23. Flexible
Manufacturing
Systems
24. Computer
Integrated
Manufacturing
25. Workforce
Management
26. Modern
Trends
in
Project
Management
27. Optimum
value
for
investments
on
transports
to
be
enough
for
the
huge
event
28. Modeling
the
social
media
networks
29. Modeling
the
service
expectations
30. Green
and
sustainable
supply
chains

13. ! Physical
Model
! Mathematical
Model
(Symbolic
Model)
! Deterministic
Model
(Eg:
EOQ
Model)
! Probabilistic
Model
(Game
Theory)
! General
Model
(Eg:
Linear
Programming)
! Specific
Model
(Eg:
Sales
Response
Curve)

14. The Prisoner’s Dilemma: An illustration
0,10 5,5
2,2 10,0
X
Y
Does not
confess
Does not
confess
Confess
Confess Alliance strategy: 2 years each
Based on trust , risky
Cost of betrayal high (10 years)
Most suitable for long run
Opportunism in an economic transaction may be curbed
keeping long term interests in mind
X confession: 0 or 5 years
X not confession: 2 or 10 years
Individual strategy implies confession
If Y thinks similarly, he will also confess
End result: 5 years each

15. ! https://hbr.org/2015/09/you-­‐cant-­‐understand-­‐
chinas-­‐slowdown-­‐without-­‐understanding-­‐
supply-­‐chains
! Factors
! Oil
Prices
! Labor
Costs
! Automation
! Risk

16. All pictures are from flickr.com
with either no copyright or wit
common creatives

17. ! https://cb.hbsp.harvard.edu/cbmp/pages/content/
corecurriculumoperations
! http://www.washington.edu/students/crscat/opmgmt.html
! https://en.wikipedia.org/wiki/Operations_management
! http://serviceoperations.bwl.uni-­‐mannheim.de/fileadmin/files/
serviceops/OPM_781_Research_Seminar.pdf
! https://hbr.org/topic/operations-­‐management
! http://www.academia.edu/7569882/Projects_topics_for_MBA_-­‐
Operations_Management_1._Concepts_and_Techniques_related_to_ma
terials_management_2._Computer_and_Quantitative_models_used_in_
formulating_managerial_problems
! http://www.researchgate.net/post/Hot_topics_in_Operations_Research
! http://mbaassignment.blogspot.in/2010/03/classification-­‐of-­‐or-­‐models-­‐
and.html
! https://hbr.org/2015/09/you-­‐cant-­‐understand-­‐chinas-­‐slowdown-­‐without-­‐
understanding-­‐supply-­‐chains

18. Visit my slideshare to
view all these
presentations

19. Shivananda
(Shivoo)
R
Koteshwar
Director,
Mediatek
shivoo.koteshwar@gmail.com/
Facebook:
shivoo.koteshwar
LINKEDIN:
http://in.linkedin.com/in/shivoo
BLOG:
http://shivookoteshwar.wordpress.com
SLIDESHARE:
www.slideshare.net/shivoo.koteshwar