The project was undertaken at The Grand Magrath Hotel, Bangalore. A detailed study of the functioning of the organization was undertaken in this study. The main objective of the study was to find out how the management information system is helping the company in order to integrate the various functions in the organization and how CRM – software is helping them to serve the customer in a better way.
The project was undertaken at The Grand Magrath Hotel, Bangalore. A detailed study of the functioning of the organization was undertaken in this study. The main objective of the study was to find out how the management information system is helping the company in order to integrate the various functions in the organization and how CRM – software is helping them to serve the customer in a better way.
PMS is a comprehensive software application used to cover objectives like coordinating the operational functions of front office, sales and planning, reporting, etc. It facilitates a hotel's reservation management and administrative tasks. Technology is no longer a luxury but a necessity in today's changing hospitality landscape.
PMS is a comprehensive software application used to cover objectives like coordinating the operational functions of front office, sales and planning, reporting, etc. It facilitates a hotel's reservation management and administrative tasks. Technology is no longer a luxury but a necessity in today's changing hospitality landscape.
MIS 16 Application of MIS (Service Sector)Tushar B Kute
These presentations are created by Tushar B Kute to teach the subject 'Management Information System' subject of TEIT of University of Pune.
http://www.tusharkute.com
Cutting through the channel clutter: How hotels can get back in control of th...SiteMinder
SiteMinder's David Chestler recently presented to an audience at the Caribbean Travel Marketplace deep-diving into all things online distribution for hotels, and asking the important question - how can your hotel cut through the channel clutter?
In this Assignment you will find all about Customer Relationship Management of Particular company and why need to CRM in Company. Taj Group of Hotels CRM practices in this pdf. So useful all how company make crm and also describe Which information system use in Taj Group of Hotels.
206LON Business Management and Decision Ma.docxvickeryr87
206LON: Business Management and Decision
Making Process
Week 5 – Seminar: Software-Generated Information for
Decision Making
Software-Generated Information
in Hospitality
Information Systems Used in the Hotel Industry
Information systems in the Hotel industry refer to computer systems in a hotel that supply information about that hotel’s business operations.
Information systems typically include all computerised systems which are used to gather data continuously both for use internally and externally.
Information systems play a crucial role in the hotel industry as they facilitate planning, management, overall operations of the hotels as well as policymaking.
So where and how can we use hotel management software and why are they useful?
Financial Reports: A competitive hotel property management software provides you with financial and business reports regarding your hotel business. You can learn about room occupancy ratios, the duration of stay of your guests, payment collection methods, and similar statistical forecasts for your hotel.
2. Hotel Administration: Hotel property management software helps you learn and execute marketing drills, send promotional emails, organise staff training, and develop in-house communication systems to bring ease in the processes.
Food service management: Hospitality management Software can not only help send real-time information to kitchen units but can also track inventory, order goods automatically and assess profitability and improvement areas.
Accounting: With the options to carry out accounting, you can assess profits to cost ratios, prepare bills, and also make payments to vendors and travel agents.
Online Bookings and Reservations: With online booking and reservation options, you can manage your hotel website, offer room rates to customers, put new offers and deals over the internet, and book rooms for your customers based on pre-deposit policies.
Check-Ins and Check-Outs: Hotel management software
allows you to manage check-ins and check-outs of your
customers. You can allot rooms, print check-in cards,
receive online payments, and extend stays of your
customers through a single software.
Rate Management: It is very important to manage your rates for the successful running of your business. You can devise plans and provide your customers with variable room rates and offer discount deals.
Housekeeping: You can develop lists of check-ins and check-outs and manage their housekeeping. The software allows you to maintain communication with your housekeeping staff. You can assign rooms to maids, develop their task lists, and review room status before and after the housekeeping service.
Property Management Systems
(PMS)
What is Hotel PMS?
Hotel property management systems manage all aspects of hotel business operations, including the delivery of superior guest experiences. Traditionall.
Future of Hotel Property Management Companies in India.pptxdiyasharmaa92
The future of hotel property management companies in India is looking up, with several trends and developments shaping the industry's trajectory. It is poised for significant growth and transformation in the coming years. As India's hospitality sector continues to grow and evolve, hotel property management companies will play a crucial role in driving innovation, enhancing guest experiences, and optimizing hotel operations.
To know about key aspects that indicate the future prospects of hotel property management companies in India, check the blog - https://www.promiller.in/post/future-of-hotel-property-management-companies-in-india
Advantages of hotel management system - MMR Hotels.pdfMMR Hotels
Discover unparalleled efficiency and growth with MMR Hotels – your gateway to the Advantages of Hotel Management System. Streamline operations, enhance guest experiences, and boost profitability with our innovative solution. From seamless reservations to insightful analytics, MMR Hotels empowers your hotel to thrive in the dynamic hospitality landscape. Elevate your management strategy and unlock the full potential of your property with MMR Hotels' advanced Hotel Management System
Top 5 Benefits of Data Analytics for Managers & Hotel Owners.pdfRevnomixSolutions
Data Analytics for managers helps in studying demand & customer behavior to boost revenue. Revnomix is a leading Hotel Data Analytics & Revenue Management Company. Visit https://www.revnomix.com/top-5-benefits-of-data-analytics-for-managers-hotel-owners/ to know more.
MYHOTELAI- HOTEL MANAGEMENT SOFTWARE INDUSTRY.pdfmyhotelai
Gone are the days when managing a hotel was all about physical logbooks and face-to-face interactions. In today's fast-paced environment, hotel management software has become an indispensable asset, offering a plethora of functionalities ranging from room booking and inventory management to customer relationship management and beyond. These software solutions not only simplify day-to-day operations but also open doors to data-driven decision-making and personalized guest services. In this exploration, we focus on some of the most innovative and effective hotel management software available in the USA for 2024.
MyHotel AI
MyHotel AI emerges as a prominent player in the hotel management software arena for 2024, catering to the evolving needs of the hospitality industry with its AI-powered capabilities. This innovative software is designed to optimize hotel operations and enhance guest experiences, making it a suitable choice for modern hoteliers.
Key Aspects Of Myhotel AI Include
Centralized Management
It allows for the effortless handling of multiple properties from a single hub, which is particularly beneficial for hotel chains or owners of multiple establishments.
AI-Enhanced Operations
The use of AI in MyHotel AI streamlines various tasks, such as prioritizing and swiftly resolving tickets, which can significantly improve operational efficiency.
Guest Experience Focus
With features like reputation management and guest request handling, MyHotel AI places a strong emphasis on enhancing the overall guest experience.
Comprehensive Feature Set
MyHotel AI encompasses a range of functionalities including inventory and asset management, vendor management, and an integrated property maintenance system. This wide array of features ensures that different aspects of hotel management are covered effectively.
User-Friendly App
The MyHotel AI User App enables hoteliers to monitor and manage operations from anywhere, providing flexibility and real-time control over hotel activities.
Customization And Security
The software offers custom permissions and robust data protection, ensuring that sensitive information is securely handled and access is controlled based on organizational needs.
Future Upgrades
MyHotel AI is set to introduce additional features like Property Management Systems (PMS), Channel Manager, Revenue Management, and Supply Chain Management, indicating a commitment to continuous improvement and adaptation to the evolving demands of the hotel industry.
Summing Up
Each of these software options brings something unique to the table, whether it's catering to specific size requirements, focusing on certain aspects of hotel management like reservations or rate management, or emphasizing staff communication. The choice largely depends on the specific needs and scale of the hotel, with options available that cater to a wide range of requirements from small B&Bs to larger, independent hotels. Visit: www.myhotelai.com
This presentation was made by Prasanna Vaidya (DiscoveryAI) as part of "startup showcase" in AI Dev Days conference held on 9th March 2018 in Bangalore. URL: www.aidevdays.com
K. Raheja Hospitality Group needed robust software that catered to their niche needs and generated specific action oriented reports. They thus evaluated several software solutions that could cater to the technological requirements of their hotels. Most of the solutions reviewed were a patchwork of several different softwares and lacked smooth interfacing with each other.
Travel agency software refers to a suite of digital tools and solutions designed to assist travel agencies in managing their operations, booking travel services, and providing services to their clients efficiently. This software is essential for modern travel agencies as it streamlines processes, enhances customer service, and improves overall efficiency.
2024.06.01 Introducing a competency framework for languag learning materials ...Sandy Millin
http://sandymillin.wordpress.com/iateflwebinar2024
Published classroom materials form the basis of syllabuses, drive teacher professional development, and have a potentially huge influence on learners, teachers and education systems. All teachers also create their own materials, whether a few sentences on a blackboard, a highly-structured fully-realised online course, or anything in between. Despite this, the knowledge and skills needed to create effective language learning materials are rarely part of teacher training, and are mostly learnt by trial and error.
Knowledge and skills frameworks, generally called competency frameworks, for ELT teachers, trainers and managers have existed for a few years now. However, until I created one for my MA dissertation, there wasn’t one drawing together what we need to know and do to be able to effectively produce language learning materials.
This webinar will introduce you to my framework, highlighting the key competencies I identified from my research. It will also show how anybody involved in language teaching (any language, not just English!), teacher training, managing schools or developing language learning materials can benefit from using the framework.
Synthetic Fiber Construction in lab .pptxPavel ( NSTU)
Synthetic fiber production is a fascinating and complex field that blends chemistry, engineering, and environmental science. By understanding these aspects, students can gain a comprehensive view of synthetic fiber production, its impact on society and the environment, and the potential for future innovations. Synthetic fibers play a crucial role in modern society, impacting various aspects of daily life, industry, and the environment. ynthetic fibers are integral to modern life, offering a range of benefits from cost-effectiveness and versatility to innovative applications and performance characteristics. While they pose environmental challenges, ongoing research and development aim to create more sustainable and eco-friendly alternatives. Understanding the importance of synthetic fibers helps in appreciating their role in the economy, industry, and daily life, while also emphasizing the need for sustainable practices and innovation.
A Strategic Approach: GenAI in EducationPeter Windle
Artificial Intelligence (AI) technologies such as Generative AI, Image Generators and Large Language Models have had a dramatic impact on teaching, learning and assessment over the past 18 months. The most immediate threat AI posed was to Academic Integrity with Higher Education Institutes (HEIs) focusing their efforts on combating the use of GenAI in assessment. Guidelines were developed for staff and students, policies put in place too. Innovative educators have forged paths in the use of Generative AI for teaching, learning and assessments leading to pockets of transformation springing up across HEIs, often with little or no top-down guidance, support or direction.
This Gasta posits a strategic approach to integrating AI into HEIs to prepare staff, students and the curriculum for an evolving world and workplace. We will highlight the advantages of working with these technologies beyond the realm of teaching, learning and assessment by considering prompt engineering skills, industry impact, curriculum changes, and the need for staff upskilling. In contrast, not engaging strategically with Generative AI poses risks, including falling behind peers, missed opportunities and failing to ensure our graduates remain employable. The rapid evolution of AI technologies necessitates a proactive and strategic approach if we are to remain relevant.
Welcome to TechSoup New Member Orientation and Q&A (May 2024).pdfTechSoup
In this webinar you will learn how your organization can access TechSoup's wide variety of product discount and donation programs. From hardware to software, we'll give you a tour of the tools available to help your nonprofit with productivity, collaboration, financial management, donor tracking, security, and more.
The Roman Empire A Historical Colossus.pdfkaushalkr1407
The Roman Empire, a vast and enduring power, stands as one of history's most remarkable civilizations, leaving an indelible imprint on the world. It emerged from the Roman Republic, transitioning into an imperial powerhouse under the leadership of Augustus Caesar in 27 BCE. This transformation marked the beginning of an era defined by unprecedented territorial expansion, architectural marvels, and profound cultural influence.
The empire's roots lie in the city of Rome, founded, according to legend, by Romulus in 753 BCE. Over centuries, Rome evolved from a small settlement to a formidable republic, characterized by a complex political system with elected officials and checks on power. However, internal strife, class conflicts, and military ambitions paved the way for the end of the Republic. Julius Caesar’s dictatorship and subsequent assassination in 44 BCE created a power vacuum, leading to a civil war. Octavian, later Augustus, emerged victorious, heralding the Roman Empire’s birth.
Under Augustus, the empire experienced the Pax Romana, a 200-year period of relative peace and stability. Augustus reformed the military, established efficient administrative systems, and initiated grand construction projects. The empire's borders expanded, encompassing territories from Britain to Egypt and from Spain to the Euphrates. Roman legions, renowned for their discipline and engineering prowess, secured and maintained these vast territories, building roads, fortifications, and cities that facilitated control and integration.
The Roman Empire’s society was hierarchical, with a rigid class system. At the top were the patricians, wealthy elites who held significant political power. Below them were the plebeians, free citizens with limited political influence, and the vast numbers of slaves who formed the backbone of the economy. The family unit was central, governed by the paterfamilias, the male head who held absolute authority.
Culturally, the Romans were eclectic, absorbing and adapting elements from the civilizations they encountered, particularly the Greeks. Roman art, literature, and philosophy reflected this synthesis, creating a rich cultural tapestry. Latin, the Roman language, became the lingua franca of the Western world, influencing numerous modern languages.
Roman architecture and engineering achievements were monumental. They perfected the arch, vault, and dome, constructing enduring structures like the Colosseum, Pantheon, and aqueducts. These engineering marvels not only showcased Roman ingenuity but also served practical purposes, from public entertainment to water supply.
The French Revolution, which began in 1789, was a period of radical social and political upheaval in France. It marked the decline of absolute monarchies, the rise of secular and democratic republics, and the eventual rise of Napoleon Bonaparte. This revolutionary period is crucial in understanding the transition from feudalism to modernity in Europe.
For more information, visit-www.vavaclasses.com
Honest Reviews of Tim Han LMA Course Program.pptxtimhan337
Personal development courses are widely available today, with each one promising life-changing outcomes. Tim Han’s Life Mastery Achievers (LMA) Course has drawn a lot of interest. In addition to offering my frank assessment of Success Insider’s LMA Course, this piece examines the course’s effects via a variety of Tim Han LMA course reviews and Success Insider comments.
Read| The latest issue of The Challenger is here! We are thrilled to announce that our school paper has qualified for the NATIONAL SCHOOLS PRESS CONFERENCE (NSPC) 2024. Thank you for your unwavering support and trust. Dive into the stories that made us stand out!
June 3, 2024 Anti-Semitism Letter Sent to MIT President Kornbluth and MIT Cor...Levi Shapiro
Letter from the Congress of the United States regarding Anti-Semitism sent June 3rd to MIT President Sally Kornbluth, MIT Corp Chair, Mark Gorenberg
Dear Dr. Kornbluth and Mr. Gorenberg,
The US House of Representatives is deeply concerned by ongoing and pervasive acts of antisemitic
harassment and intimidation at the Massachusetts Institute of Technology (MIT). Failing to act decisively to ensure a safe learning environment for all students would be a grave dereliction of your responsibilities as President of MIT and Chair of the MIT Corporation.
This Congress will not stand idly by and allow an environment hostile to Jewish students to persist. The House believes that your institution is in violation of Title VI of the Civil Rights Act, and the inability or
unwillingness to rectify this violation through action requires accountability.
Postsecondary education is a unique opportunity for students to learn and have their ideas and beliefs challenged. However, universities receiving hundreds of millions of federal funds annually have denied
students that opportunity and have been hijacked to become venues for the promotion of terrorism, antisemitic harassment and intimidation, unlawful encampments, and in some cases, assaults and riots.
The House of Representatives will not countenance the use of federal funds to indoctrinate students into hateful, antisemitic, anti-American supporters of terrorism. Investigations into campus antisemitism by the Committee on Education and the Workforce and the Committee on Ways and Means have been expanded into a Congress-wide probe across all relevant jurisdictions to address this national crisis. The undersigned Committees will conduct oversight into the use of federal funds at MIT and its learning environment under authorities granted to each Committee.
• The Committee on Education and the Workforce has been investigating your institution since December 7, 2023. The Committee has broad jurisdiction over postsecondary education, including its compliance with Title VI of the Civil Rights Act, campus safety concerns over disruptions to the learning environment, and the awarding of federal student aid under the Higher Education Act.
• The Committee on Oversight and Accountability is investigating the sources of funding and other support flowing to groups espousing pro-Hamas propaganda and engaged in antisemitic harassment and intimidation of students. The Committee on Oversight and Accountability is the principal oversight committee of the US House of Representatives and has broad authority to investigate “any matter” at “any time” under House Rule X.
• The Committee on Ways and Means has been investigating several universities since November 15, 2023, when the Committee held a hearing entitled From Ivory Towers to Dark Corners: Investigating the Nexus Between Antisemitism, Tax-Exempt Universities, and Terror Financing. The Committee followed the hearing with letters to those institutions on January 10, 202
Acetabularia Information For Class 9 .docxvaibhavrinwa19
Acetabularia acetabulum is a single-celled green alga that in its vegetative state is morphologically differentiated into a basal rhizoid and an axially elongated stalk, which bears whorls of branching hairs. The single diploid nucleus resides in the rhizoid.
3. One of the fastest growing industry in the
world as well as in India.
With the advancement of the budget hotels
its pace is accelerated.
According to World Travel and Tourism
Council India has the potential of becoming
the number one tourist destination with the
demand growing at 10.1%/ annum.
4. The World Travel Organisation predicts that
India will receive 25 million tourist by 2015.
India currently has over 200,000 hotel
rooms and is still facing a shortfall of over
100,000 rooms(source-FHRAI).
India will be adding 114,000 hotel rooms
over the next five years and investment of
INR 40, 463.10 crore (source-HVS).
Application of aggressive strategies through
its campaign “Incredible India” to promote
tourism.
5. Indian hotel chain, part of the Tata group
Smart Basic Hotels
Fully owned subsidiary of IHCL (Indian Hotels
company ltd)
Largest hotel chain
100 years of presence in India’s hospitality sector
25 Ginger Hotels in India
6. Fresh and warm experience of an unsurpassed
value
To provide smart, clean and safe hospitality
offerings
Driven by respect for people
Values
Customer Driven Excellence
Entrepreneurship
Innovation
Valuing Employees
Speed and Agility
8. Information processing system for business
transactions involving the collection,
modification and retrieval of all transaction data
Also known as Real time Processing
Characteristics
Performance
Reliability
Consistency
Data Integrity
Ease of Use
9.
10.
11. One type of Transaction Processing System
Computerized systems incorporating registers,
computers and peripheral equipment, usually
on a computer network
Keep track of sales, labor and payroll
Generate records in accounting and book
keeping
Assists in generating powerful reports
Discovering trends that help in
improving operations
12. Use handheld POS to
collect orders which
sends information to
the server
Wireless systems
consist of drive through
microphones and
speakers
Need to be integrated
with another system
known as Property
Management System
Operate on the Cluster
13.
14. Provides information that organizations
require to manage themselves efficiently
and effectively
Used to analyze and facilitate strategic and
operational activities
Functional areas in a hospitality Industry
Food and Beverage
Front Office & Back Office
Housekeeping
Security
Maintenance
Financial Controls and Accounts
15.
16. Comprehensive software application used to cover
some basic objectives such as coordinating the
operational functions of front office, sales and
planning etc.
Automate hotel functions like guest bookings,
guest details, online reservations, telephone,
accounts receivable, sales and marketing
Property Management System interfaces with
various other systems such as front office, back
office, point of sale systems etc
17. PMS provides seven basic functions
Enable guests to make reservations
Enable guests to check-in/register when they
arrive and check-out/pay when they leave
Enable staff to maintain guest facilities
Account for guests’ financial transactions
Track guests’ activities for use in future sales
efforts
Interface with other systems
Helps in generating key indicator reports
related to the guests’ transactions and
activities
18.
19.
20. Class of computerized information system that
support decision-making activities
Types of DSS
Data Driven DSS
Model Driven DSS
Document Driven DSS
Communication Driven DSS
The management has come up with a Customer
Relationship Management system based on the
working model of the hotel
21. A model for managing a company’s interactions with
current and future customers
System enables Ginger hotels to customize service
for repeat customers
Characteristics of CRM
Relationship Management
Salesforce Automation
Use of Technology
Opportunity Management
22. Target to Middle class customers
Corporate Tie-Ups
Loyalty Cards
Referral Systems
Travel Agents
Hop-on-Hop-off
Corporate Discounts