Maya Henley is seeking a challenging and responsible job as a management analyst. She has a MBA in Project Management from Grand Canyon University and a Bachelor's degree in Psychology and Human Services from Ottawa University. Her experience includes over 10 years in procurement, program management, housing, and banking. She is skilled in leadership, communication, analysis, and problem-solving.

1. Maya Henley
2803 W. Lamar Road Phoenix, Arizona 85017
Phone: 602-882-1581  E-Mail: mizhenley@gmail.com MH
Objective
To securea challengingand responsiblejob as management analystin a professional work environment
that will make good use of my qualificationsand education for the improvement of management's
procedures and productivity.
Education
MBA with an Emphasis in Project Management
Grand Canyon University June 2014-July 2016
 Developed skills to implement strategic change as well as time, cost, project management and team
management.
 Advanced skills in communication, organizational development, and human resources
Bachelors of Arts in Psychology
Bachelors of Arts in Human Services
Ottawa University 2008-2011
Experience
Travel & Procurement Specialist
Maricopa County Attorney’s Office 2015-Present
 Certified Agency Procurement Aide (CAPA)
 Cope with high volume and time critical work while delivering exceptionally professional customer
service
 Identify problems quickly then develop and apply efficient and effective solutions in a prompt and
timely manner
 Self-directand exerciseappropriatejudgment whileadheringto a high standard of ethics and honesty
 Prepare, monitor and maintain procurement and financial paperwork and files in an efficient and
organized manner
 Develop, review, and update departmental purchasing policies and procedures
 Interact effectively with a diverse population at all staff levels
 Monitors use of credit cards and make purchases
 Communicate professionally and courteously at all times
 Review, proofread, and verify forms and documents for accuracy in content and calculations
 Audit files
 Maintain and comply with record retention requirements
 Work with government and non-government contracts; establish contractual relationships with
vendors
 Assist with development of contracts
 Review and analyze bids for service
 Complete and review travel requests for victims,witnesses,expert witnesses,and investigativetravel
for attorneys and investigators to ensure they are available to provide testimony for trial
 Prepare and review travel reimbursements
 Coordinate reimbursements and payments through payroll

2. Maya Henley
2803 W. Lamar Road Phoenix, Arizona 85017
Phone: 602-882-1581  E-Mail: mizhenley@gmail.com MH
 Prepare miscellaneous reports
Chief Programs Officer
Rehoboth Community Development Corp 2011-2014
 Performed complex research and analysis of services, policies, and procedures
 Identified, designed, and developed standard operating procedures
 Implemented and lead a continuous quality improvement process throughout the program and
service areas, focusing on systems and process improvements
 Developed, designed and coordinated special studies and focus groups
 Responsible for personnel recruitment, selection, salary negotiation, training, development
 Provided appropriate training and motivation to staff
 Managed the work of professional and program employees
 Developed and executed strategic plan with employees and board based on the organizations vision
 Delivered exceptional customer service
 Resolved escalated client issues, coached staff for performance, created schedules, monitored
attendance, prepared formal performance reports, and compiled and analyzed statisticsfor efficient
operation
 Safeguarded and Promoted Rehoboth CDC’s brand
 Developed, maintained and enhanced relationships with community organizationsand governmental
agencies
 Resolved grievances and conflict with diplomacy and tact
 Conducted budget reviews of newly awarded grants to ensure that spending was in alignment with
funder’s guidelines
 Handled multiple projects and tasks simultaneously and accurately
 Ensured that Rehoboth CDC’s services were in compliance with all federal, state, funding, and city
regulations, certifications, and licensing requirements.
 Developed, monitored, analyzed and evaluated budget allocations
 Created and deployed marketing campaigns
 Worked efficiently and effectively in an extremely fast paced environment
Housing Specialist
Rehoboth Community Development Corp 2008-2011
 Researched, developed, and implemented the housing program and guidelines
 Served as first point of contact for potential homeowners or clients interested in buying a primary
residence
 Taught budgeting strategies and techniques to ensure long term success
 Case management
 Worked with low income families and moderate income families
 Effectively and efficiently rehabilitated REO donation and purchase properties to owner occupied
residents.
 Worked with contractors and maintenance personnel to ensure projects were completed in a timely
manner and met Rehoboth’s standards and according to ADA guidelines
 Coordinated Homebuyer Education workshops
 Acted as a liaison for clientele between Rehoboth CDC, banks, realtors, International Rescue
Committee and other entities
 NeighborWorks certified Housing Counselor
 Established partnerships internally and externally
 Enforced policies, rules, and regulations to tenants

3. Maya Henley
2803 W. Lamar Road Phoenix, Arizona 85017
Phone: 602-882-1581  E-Mail: mizhenley@gmail.com MH
 Conducted housing investigations when problems arose
Assistant Branch Manager
Desert Schools FCU 2006-2008
(2003-2006 BranchTeller/Member Service Rep/HomeEquity Servicing/BranchLead)
 Responsible for operation of branch
 Ensured that all branch goals were met by communicating objects and providing feedback
 Delivered exceptional member/customer service to a diverse population
 Provided appropriate training and motivation to staff while coaching for performance
 Audited and approved timesheets in Ceridian payroll systems
 Resolved escalated member issues,assisted in preparation of formal performance reports, compiled
and analyzed statistics for efficient operation and growth of the branch office, and maintained
effective cash management
 Built cooperation and mutual trust and respect amongst team members
 Evaluated member needs and suggested appropriate products and services
 Handled multiple projects and tasks simultaneously and accurately
 Worked efficiently and effectively in an extremely fast paced environment
 Comply with Fair Labor Standards Act and Americans with Disability Act
 Held responsiblefor all aspects of “sales”related activities within thebranch which included: market
growth, attracting and retaining profitable members, achieving sales and profitability targets, sales
training, sales strategy, goal setting and providing outstanding service to members.
Skills & Key Qualifications
 Strong Leadership Skills
 Skilled in handlingmultiplecompeting priorities
 Proficientskill setwith MicrosoftOfficeProducts
 Excellent verbal and written communications skills
 Analytical and problemsolver
 Extremely organized and detailed oriented
 Efficient
 Ethical and strongintegrity
References Available upon Request