This document provides a summary of a job applicant's experience in human resources. Over nine years of experience is highlighted across various sectors, including not-for-profit, real estate, higher education and retail. Core competencies include communications, training, team building, management, and customer service. Recent professional experience includes roles as a Human Resources Generalist and Workforce Development Coordinator at Heartland Alliance, as well as previous information technology and human resources roles. Education includes a Bachelor's degree in Sociology.

1. 708.261.6448 SA R A H L. HA N F O R D SarahLHanford@gmail.com
SUMMARY
Dedicated professional with over nine years of broad human resources experience in the not-for-profit,
real estate, higher education and retail sectors. Clear communicator focused on upholding business
standards and building productive relationships across the organization. Demonstrated ability to manage
competing priorities with accuracy, integrity, and a commitment to excellence.
CORE COMPETENCIES
 Communications
 Training
 Team Building
 Management
 Customer Service
 Recruiting
 Data Analysis
 Project Management
 Process Improvement
PROFESSIONAL EXPERIENCE
Human Resources Generalist, Heartland Alliance Chicago, Illinois 2014-2016
 Support employee services by providing human resources services, including recruitment & sourcing,
hiring and staffing, employment administration, salary determination & compensation, health and
wellness benefits, training and development, record management, employee relations and retention,
AA/EEO compliance, and labor relations; completing personnel transactions
 Complete special projects by clarifying project objective; setting timetables and schedules; conducting
research; developing and organizing information; fulfilling transactions
 Achieve business objectives to solve business problems through broad and up-to-date knowledge of
employment law, organizational behavior, change management, best practices, and organizational policy
 Serve as back-up Taleo super user, learning key systems application processes to support Taleo
administration
 Establish and maintain strong relationships with hiring managers; establish and maintain strong working
knowledge of programs and jobs
 Conduct exit interviews and assist with off boarding including out-processing employee
administration/communication
Workforce Development Coordinator, Heartland Alliance Chicago, Illinois 2011-2014
 Provided timely and proactive customer service for Heartland Human Care Services, the largest division
within the organization (600+ employees)
 Coordinated employee administration for high volume of new hires, transfers, promotions and
terminations
 Managed salary determination process for union employees
 Maintained data integrity through audit trails and other checks
 Led new employee orientation for up to 30 hires every two to three months
 Trained new Workforce Development Coordinator and other temporary hires as needed
 Cross-trained with payroll and benefits functions to streamline and improve end to end employee
administration
Information Technology Coordinator/Analyst, First Industrial Realty Trust Chicago, Illinois 2007–2009
 Managed corporate data, wireless, and long-distance telecommunications accounts, devices, and databases
 Identified opportunities to optimize service plans and generated savings through reorganization
 Coordinated phone system orders, standards, billing, and maintenance both locally and nationally
 Established departmental accounting expertise through annual budget preparation and development of
standard monthly tracking protocols

2.  Produced financial reports and spreadsheets
 Collaborated with web developers to update intranet
 Scheduled departmental meetings and recorded minutes
 Arranged travel for management
HR/IT Administrator, First Industrial Realty Trust Chicago, Illinois 2005–2007
 Assembled and organized employee records
 Assisted with job announcements, candidate interviews, background investigations, and new hire process
 Maintained applicant tracking system
 Served as employee resource regarding human resources policies
 Managed departmental spreadsheets and databases
 Updated organizational charts
 Administrated Blackberry and wireless card ordering and billing
 Assisted in departmental accounting through the processing of invoices, check requests, and expense
reports
 Supported Human Resources Manager and Chief Information Officer with respect to special projects
Human Resources Assistant, North Park University Chicago, Illinois 2004–2005
 Prepared and executed bi-weekly payroll for 100 part-time and 350 student employees
 Maintained employee and payroll records
 Supported departmental administration
Associate Manager, Pier 1 Imports Oak Park, Illinois 2001–2004
 Supervised store associates and communicated with corporate employees
 Developed rapport with customers
 Managed orders, inventory, store design and displays, and daily receipts and deposits
 Interviewed candidates and trained new hires, including new managers
 Led daily shift meetings and facilitated monthly team meetings
 Maximized sales through promotions, knowledge of customer base, and analysis of market competition
EDUCATION
Bachelor of Arts in Sociology, Judson University, Elgin, Illinois