Penny Visser has over 20 years of experience in financial management and operations leadership roles in healthcare organizations. She is currently the Director of Operations at Chicanos Por La Causa Phoenix, where she tracks production and staff productivity, analyzes financial reports to improve profitability, and collaborates to increase revenue. Previously, she was the CFO, COO, and Director of IT at People of Color Network Phoenix, where she helped grow the organization significantly, managed key relationships, and analyzed finances to identify profit opportunities. She has a Master's degree in Business Management and certifications in Lean Six Sigma for Healthcare and the 4 Disciplines of Execution.

1. Penny Visser
14144 W Calavar Road, Surprise, AZ 85379
602-799-4289, pvisser61@gmail.com
EXPERIENCE
Chicanos Por La Causa Phoenix,Arizona
Director of Operations, IHHS July 2015 – Present
 Track and analyze production
 Track and analyze staff productivity
 Analyze financial reports to create efficiencies and increase profitability
 Collaborate with staff, guarantors, and clearinghouse to increase revenue
 Collaborate with leadership to decrease expenses
 Utilize 4DX to establish and meet goals
 Encourage staff growth through positive leadership
People of Color Network Phoenix, Arizona
CFO, COO, Director of IT October 2003 - October2014
 Helped grow the company through acquisition from 6 employees and $4M revenue to 250 employees and $33M
revenue
 Performed functions including: HR, billing, customer service, all aspects of finance including payroll, A/P,A/R
 Once the company grew,role focused on financial analysis, strategic planning and operations management
 Managed relationships with AHCCCS,Medicare and Medicaid.
 Earned a Lean Six Sigma Black Belt in Healthcare January 2014
 Promoted to COO position in July 2014 due to excellent performance
 Analyzed financial reports to identify opportunities to increase profitability
 Earned recognition from managers for strong performance
 Prepared and gave presentations to board of directors
 Maintains a strong team by properly coaching, counseling, and disciplining direct reports
 Consistently received bonuses and salary increases based on good performance
 Liaises with information technology support to solve important computer related issues
 Cultivates talent by training and mentoring new employees
Performance Dynamics Phoenix, Arizona
Accounting Manager February 2003 - October 2003
 Performed accounting functions including payroll, A/P,A/R, and financial reporting
 Had a reputation for providing outstanding service to customers
 Made changes to business processes that resulted in improved profits
 Kept a positive attitude while addressing customer service problems
 Fulfilled duties with limited guidance
 Resolved conflict by building trust and respect from clients and coworkers
Peak Community Services Logansport, Indiana
Chief Financial Officer April 2001 - February 2003
 Responsible for all financial aspects of the business.
 Worked with the Board of Directors, provided financial analysis and budgeting.
 Identified opportunities to increase profitability
 Nurtured talent by mentoring employees
 Trained new employees to become effective team members
EDUCATION
Indiana Wesleyan University Marion,Indiana
M.S. in Business Management April 1996 - April 2002
 GPA: 3.9; Graduated Magna Cum Laude
 Elected for leadership roles and served as an officer in student organizations
Black Belt Certification in Lean Six Sigma for Healthcare January 2014
Leader in 4 Disciplines of Execution by Franklin Covey October 2015