1. STEPHANIE M. ROBERSON
6217 Shelley Avenue
Charlotte, NC 28269
Home: 704.992.9403 robersonsteph@hotmail.com Cell: 704.615.7676
SUMMARY
A results driven management professional with over 19 years of financial services, quality and employee
development experience through diverse roles and increased responsibilities with highly branded
companies. An independent thinker with sound judgment, decision making, and problem resolution and
relationship management skills. A proven ability to lead through change while creating, implementing and
executing on business strategies that balance customer, associate and shareholder value.
♦ Financial Services Compliance ♦ Facilitation ♦ Credit Underwriting
♦ Creative Problem Solving ♦ Coaching and Problem Solving ♦ Relationship Building
♦ Management Reporting
♦ Learning Strategies
♦ Mortgage Product Development
♦ Detail Oriented
♦ Financial Services Sales
♦ Leadership Experience
EDUCATION
M.S.H.R.M., Human Resource Management, Troy State University, Norfolk, VA, 2007
B.S., Business Administration, minor Management, Elizabeth City State University, Elizabeth City, NC,
1995
PROFESSIONAL EXPERIENCE
ALLY BANK 2011-2015
Compliance Analyst III
• Provided compliance consulting and support for projects and initiatives with moderate risk, in order to
identify and mitigate regulatory risk in business activities.
• Identified and proposed compliance changes/enhancements to training, policies and procedures, and
monitoring and testing activities.
• Collaborated with Line of Business partners in learning and development, program administration,
and risk to ensure effective support and deliverables met.
• Assisted in program administration and policy updates for Consumer Practices, Fair Lending and
Customer Relations.
• Responsible for identifying and completing policy updates and policy gap assessments.
• Conducted appropriate risk-based monitoring and surveillance activities for the Consumer Auto and
Mortgage Lending Lines of Businesses.
• Identified and escalated compliance, fair lending and Unfair, Deceptive, or Abusive Acts or Practices
(UDAAP) risks, including those that cross multiple Lines of Businesses.
• Drafted management reporting material on compliance issues and testing results.
• Maintained an in-depth knowledge of consumer credit and underwriting policies and procedures, fair
lending and consumer protection policies, and underwriting compliance issues as it relates to
regulatory environments and existing regulations.
• Assisted in the coordination of state, agency and other examinations conducted by external parties.
• Served as TeamRoom/SharePoint administrator, including managing the SharePoint migration
project.
2. STEPHANIE M. ROBERSON PAGE TWO
RIGHT MANAGEMENT 2008 – 2010
Career Management Consultant
• Facilitated the development of career and job search goals
• Guided self-discovery, career interests, self-marketing techniques, job-search skills, and career
opportunities.
• Coached job seekers to target proper markets and effectively use sales techniques resulting in an
efficient self-marketing campaign.
• Delivered advice and assisted in writing resumes and cover letters ensuring job seekers have an
impacting and accomplished driven document.
HSBC 2000 – 2007
Quality & Compliance Specialist 2003 – 2007
• Performed post loan audits to ensure income, values and RESPA documents were not
misrepresented.
• Interacted with branch sales managers and district sales managers on a daily basis to ensure all
workflow processes were resolved in accordance to company policy and federal regulations.
• Increased accuracy for a district by 8% over a 6 month period by conducting several training
visits.
• Assisted division in remaining the lowest for defalcation and manipulation over a 2 year period.
• Achieved 100% satisfactory rating on audits including 4 exceptional audits during 4 years.
• Facilitated quality and compliance training classes for over 40 employees on succession plan.
• Conducted training on anti-money laundering, fair credit lending and related regulations.
Division Training Manager 2001 – 2003
• Designed, developed and facilitated first new hire training for over 75 employees in a 6 month
period.
• Implemented and facilitated training programs within the Division, focusing primarily, but not
limited to sales, customer service, Human Resource, leadership and sales skills.
• Planned and directed division training and development programs through needs analysis, and
collaboration with Division management.
• Effectively introduced or reinforced skills through one on one, or small group coaching.
• Managed division training to 0% delinquency for over 100 employees and 77 branches.
• Created a participative and engaging learning environment using adult learning principles.
• Assisted District HR Manager with exit interviews, investigations, projects and confidential HR
matters.
• Identified and pre-qualified candidates by reviewing resumes, and detailed phone screens.
Underwriter 2000 – 2001
• Promoted to Division Training Manger.
BANK OF AMERICA 1998 – 2000
Personal Banker
