Renu Rawat is a 19-year-old female seeking a position as an operations executive. She has 2 years of experience working as an operations executive for MSR Technologies, where she spearheaded process improvement projects, ensured accurate meeting coordination and data delivery, and maintained relationships with regulatory organizations and vendors. Her responsibilities included managing quality of service, developing content strategy, identifying new product opportunities, and resolving customer issues. She holds a BA in progress from Delhi University and a diploma in secretarial practice from YWCA in New Delhi.

1. RENU RAWAT
Mob: + 91 9582 613 882 | rossini.rawat@gmail.com
Female, 19 years, Languages: English, Hindi
SUMMARY
As an Operation Executive, I have been associated with MSR Technologies to Coordinated agendas for
meetings with visitors and clients, Spearheaded process-improvement projects to ensure accurate,
meeting coordination, expense reporting, travel arrangements, timely data delivery, reduced production
expense, and effective relationships with regulatory organizations and vendors, Negotiation, Persuasion
and Communication, Prepares reports by collecting and analyzing information, researching,
presentations.
My Specialties - Administrative support, Multi-Project Management, Financial Management, Reporting,
Scheduling customer service, Process improvement, Issue resolution, Operational streamlining, Online
Operations Management, Content Management, Project Management & Team Management, Quality
Assurance Experience, Developing Operational Reports and analysis, Process Analysis, Vendor
management
WORK EXPERIENCE (2 Years & 2 Month)
MSR Technologies Operation Executive September 2013-Present
 Managing quality of service and aiding in growing the business
 Plan, create and implement content strategy for the application
 Study product offerings in the market and suggest what best can be implemented in
product offering along with competitive pricing.
 Identify and develop new streams for maintaining relationships with customers to
achieve repeat/ referral business.
 Work closely with the creative team to deliver high quality content on applications
 Collaborate with product team to for a better product for promotion
 Able to quickly understand customer needs and to deliver timely and cost-effective
solutions
 Schedule meetings and prepare appropriate agendas for meetings and conferences.
 Attend meetings, take minutes of meetings and ensure that they are recorded properly
and distributed as instructed.
 Keeping track of the sales and customer complaints.
 Handling customer queries.
 Updating the customers regarding the status of consignments.
 Managing daily shipments to customer as per company’s quality standards.
 Ensuring proper coordination with the customers & vendors.
 Maintaining Daily MIS reports, analyzing the cases in Excel Sheet.
 Performing billing and collecting payments from customers.

2.  Providing logistic advice and resolving any shipment problems promptly.
 Performing distribution services based on local and international regulations
 Contributing to the development of new products and services, based on
customer feedback
 Resolving customers’ queries within agreed authority
 Improving the overall customer relationship, delivering reliable administrative
support and customer service
 Finding out what information, products or services the customer requires to meet
his/her needs, providing clear, accurate and relevant information.
 Provide regular feedback to senior management about marketplace and competitor
activity
 Identify requirements for new products & services to anticipate and potentially lead
the market.
 Researching new technologies and strategizing operational optimization
SUMMER TRAINING
Law Farm Stenographer May 2013-June 2013
Taking dictation from Advocates and translate it.
Perform administrative. Duties include fielding telephone calls, receiving and directing
visitors, word processing, creating spreadsheets and presentation and filing.
Financial Planning, billing and recordkeeping, logistics distribution.
ACHIEVEMENTS
• Believe in learning every facet of a business from the ground up—fully understand operations &
production.
• “The MD once told me that I know more about the business than he does”
• More than 20 appreciation e-mails of customer.
• Participated and successfully completed National Adventure Activity in 2009 with Grade A+.
• Participated and successfully completed program of Self Defence Training Unit, Delhi Police.

3. ACADEMIC BACKGROUND
Year Qualification Institution Subjects CGPA/%
2015
(Expected)
B.A (Prog) Delhi University,
New Delhi
Political Science,
History, Tourism,
English, Hindi
50%
2013 Diploma in
Secretarial
Practice (Office
Management)
YWCA, Bangla
Sahib Lane,
Connaught Place,
New Delhi
Shorthand,
Typewriting,
Office Procedure,
English for
Business
Communication
and Computer
1st Division
2012 XII (CBSE) Upras Vidalaya,
New Delhi
Economics,
History, Political
Science, Hindi,
English, Physical
65%
2010 X (CBSE) Upras Vidalaya,
New Delhi
Science, Social
Studies, English,
Mathematics,
Hindi
60%
Professional Qualification • British Council Certificate.
• English communication and Soft skill
certificate.
POSITIONS OF RESPONSIBILITY
• Join as Administration executive but now in Operations
• Prefect and House Captain in the School (April 2011 – March 2012)
• School Head girl (2011 - 2012)
EXTRA-CURRICULAR ACTIVITIES
• Always been a part of school whether it’s annual function or any festival celebration.
• Represented school in Kho-Kho.
ADDITIONAL INFORMATION
• I am a computer lover and always keen to learn new things about computer.
• My hobbies are listening to music, singing, driving, photography and cooking.

4. • I love to watch television but only reality shows.
• Knowledge of Photoshop.