1. Ann Gatlin
707 Arch Hall Lane • Alexandria, Virginia 22314 • 703-475-6569 or 703-299-3009 • Email Address: ajgat711@gmail.com
Human Capital Management Consultant | Change Management | Continuous Improvement
Recognized as a strategist and technological expert with over 15+ years of relevant experiences
Dynamic and business-focused professional with a solid reputation for mastering industry practices and achieving
excellence in the day-to-day operations. Possesses exceptional quantitative and qualitative analytical skills with the
ability to direct cross-functional project operations, evaluate data and maintain integrity and accuracy. Recognized
for developing and implementing effective programs which drive performance and improve operations. Leads
organizational change management and continuous improvement initiatives. Consistently exceeds business goals.
• Solutions Development & Analysis
• Systems Implementation Activities
• Complex Project/Process Management
• Requirement Gathering/Need Analysis
• Process and System Reengineering
• Strategic Business Planning Duties
P R O F E S S I O N A L E X P E R I E N C E
Assistant Director of Admissions 2012 - Present
Argosy University Arlington, Virginia
Work closely with department chairs and admissions teams to identify the needs of military students; led the
development of new programs for military members and veterans and excecuted practices. Leverage social
media platforms to maximize awareness throughout the community; design and implement new social media
strategies and foster communications. Successfully recruit and retain students; analyze student needs and
goals, present solutions and recommendations, communicate available programs, and facilitates enrollments.
· Developed and implemented a military-student recruiting program which expanded opportunities
for veterans and active military; work with cross-functional staff to ensure seamless
implementations
Enrollment Advisor 2009 - 2012
University of Phoenix Arlington, Virginia
Provided counseling and support to students in the preparation for classes; assisted in the course selection
activities and responded to inquiries, questions, or requests. Worked in collaboration with the academic and
finance counselors to retain incoming students; facilitated clear communications throughout various internal
and external channels. Investigated new government policies regarding education and presented solutions to
upper management teams to meet new regulations which impacted the team, campus, and enrollment tasks.
· Created a new student orientation training program for counselors, managers, administration, and
faculty; facilitate a seamless transition and established a solid starting point for all incoming students
· Achieved a Net Promoter Customer Service Score of 100%; consistently exceeded established quotas
Kitchen Designer / Sales Specialist 2005 - 2008
Self-Employed Alexandria, Virginia
Analyzed the individual needs of clients, evaluated budgets, presented solutions and recommendations, and
seamlessly executed plans; achieved optimal client retention and satisfaction rates. Obtained measurements
and created and presented designs; made any appropriate adjustments as necessary. Worked closely with all
vendors and installers to coordinate processes; negotiated vendor contracts to achieve favorable terms and
minimize costs. Established and maintains professional and productive relationships with vendors and clients.
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2. · Designed and sold $1,000,000+ in kitchens, bathrooms, and laundry rooms; produced new designs
which met and exceeded the goals of clients, minimized all expenses and provided strategic guidance
Furniture Sales Manager 2004 - 2005
Hines & Co. Washington, D.C.
Promoted and sold quality home furniture within the retail store; advised all customers on new styles and
fashion trends, marketed product features, created and pitched new sales presentations, and overcame any
objections to close sales. Served as a valuable resource to customers and maintain knowledge of all products.
Spearheaded strategic campaigns to maximize visibility and exposure and drive profitability; identified and
capitalized on opportunities for market share growth. Facilitated new hire training sessions to develop talent.
· Provided influential leadership, coaching, and mentorship to teams and maximized staff potential;
planned and coordinate daily workflow and fostered a positive environment which optimized morale
· Established, strengthened and maintained professional and productive relationships with customers;
delivered world class service, optimized satisfaction, improved loyalty and maximized store revenues
· Managed the administrative operations of the department and sales processes; completed complex
transactions, tracked all personal, company, and consumer data and produce comprehensive reports
Manager, Information Technology Dept. / Lead Systems Analyst / Project Leader 1995 - 2004
Radio Free Europe / Radio Liberty Prague, Czech Republic / Washington, D.C.
Supervised, coached, mentored and evaluated a team of five technical professionals and two consultants and
facilitated training programs to maximize the potential of staff; coordinated workflows and prioritized tasks.
Created staff schedules while ensuring budgetary compliance and maintaining proper staffing for the average
volumes. Led team building exercises to optimize performance, productivity, and morale. Exceeded key goals.
· Chosen to serve as the Implementation Project Manager for the human resource and payroll system;
provided user training and acted as the functional and technical support analyst; resolve direct errors
· Designed a unique human resources and payroll administrative system for multi-cultural and multi-currency
initiatives while ensuring compliance with strict United States and international regulations
Additional Professional Experience
· Account Manager, Pre-Sales Consultant, Ross Systems
· Implementation Specialist, Automatic Data Processing
· Account Manager, Distributed Solutions, Incorporated
· Tenant Coordinator, Communications Site Management
E D U C A T I O N a n d C R E D E N T I A L S
Master of Management degree – Organization Management and Managing in Diverse Environments Coursework
University of Phoenix - Arlington, Virginia – Master of Management (MM) degree completed - Academic Excellence
Relevant Coursework: Consulting, Business Law, Projects Quality Management and Project Budgeting and Finances
Bachelor of Arts degree with a major in Communication - Business Administration and Management Coursework
University of Wisconsin, Milwaukee - Milwaukee, Wisconsin – Bachelor’s degree completed - Dean’s List and Honor
Relevant Coursework: Business and Professional Communication, Human Communication and Technology, Finance
Professional Affiliations and Memberships
· Wisconsin State Society Board of Directors, Member
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