This resume is for Simone Vaughn, an experienced sales, training, and operations leader seeking to contribute her business skills to an innovative organization. She has over 10 years of experience in higher education admissions and has exceeded sales goals consistently. She is proficient in various software programs and seeks to direct teams to optimal performance through training and mentoring.

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SIMONE VAUGHN
1408 White Rocks Way Phone: 954.882.5064
Conyers, GA 30012 Email: simone.vaughn75@gmail.com
PROFE S S IONAL PROFILE
Experienced, well-qualified sales, training, and operations leader with a proven history of success in
exceeding objectives and motivating teams to high standards of performance. Combines talent for
generating leads and closing sales with effective communication with clients, internal teams, and third-
party business partners. Advocate of ongoing professional development to ensure continual growth and
improvement. Technical proficiency in Microsoft Office, Banner, PantherSoft, Blackboard, Orion, Oracle
PeopleSoft, and CampusVue software. Seeks to contribute business acumen and training skills to the
advancement of an innovative organization.
AREAS OF EXPERTISE
 Business Development
 ProjectManagement
 Client Relations
 AccountManagement
 Real Estate
 Team Leadership
 Training/Development
 Budgeting/Cost Control
 Executive Presentations
 Lead Generation
 Marketing Programs
 Performance Evaluation
 Contract negotiation
 Communication
KEY SKILLS ASSESSMENT
PRODUCTION OBJECTIVES – Committed to directing internal teams to optimal lead conversion and client
relationships.
TEAM DEVELOPMENT – Focused on continual team training and mentoring as well as effective leadership to
ensure thorough program knowledge and comprehensive execution of sales, marketing, and
communication plans.
PROFESSIONAL EXPERIENCE
KAPLAN UNIVERSITY, PLANTATION, FL April 2008 to Present
SENIOR ADVISOR/TEAM LEADER (January 2012 to Present)
Supervise team of 12 remote advisors in carrying out university’s admissions process and ensuring
achievement of qualitative and quantitative objectives. Train admissions advisors and actively develop
team members through regular sales meetings/training sessions and individual mentoring. Review
students’ transcripts and other admissions documents; advise prospective students on current program
offerings and financial plans/tuition options. Facilitate interdepartmental communications between
admissions, financial aid, student services, and academics to foster an integrated, collaborative approach to
admissions process.
Key Accomplishments:
 Achieve or exceed daily, weekly, and monthly metrics consistently.
ONLINE BUSINESS INSTRUCTOR (September 2012 to Present)
Direct effective online learning environment. Hold one-on-one counseling/tutoring sessions with students
as requested. Assign appropriate weekly projects to develop enhance students’ understanding and
application of topics taught. Document all curriculum and teaching sessions for future course development;
maintain accurate student records. Attend regular faculty meetings.

2. Simone Vaughn ▪ simone.vaughn75@gmail.com Resume, Page 2
ASSOCIATE DIRECTOR (April 2008 to December 2011)
Managed staff of up to 25 admissions advisors and administrative assistants. Led biweekly team meetings
as well as regular individual coaching sessions with team members; trained sales staff on various
techniques, including ACTION selling, to identify customer needs, provide top-quality customer service, and
close sales. Directed performance-evaluation tracking system to monitor job performance and identify
areas for improvement. Managed database of more than 5,000 inquiries and distribution of leads to
advisors. Assessed average of 200 applicant files monthly to develop student relationships and execute
timely admissions decisions. Contributed to development of, implementation of, and improvements to
university’s marketing, lead-generation, and admissions plans with a focus on overall growth. Delivered on-
and off-campus presentations regarding higher education and career goals to groups and individuals.
Key Accomplishments:
 Met or exceeded monthly production goals by 93% or higher.
CENTURY 21 CITY REAL ESTATE, CORAL SPRINGS, FL January 2004 to December 2010
REAL ESTATE SALES AND MARKETING ASSOCIATE
Assisted clients with property sales, including conductingopen-house sessions, advising clients on best
practices for home-sales success, and preparing legal documents such as listings and sales contracts.
Networked and maintained communication with client base to encourage repeat business. Facilitated
property inspections with third-party contractors. Analyzed market trends to determine competitive
prices and provided market adviceto prospective clients. Liaised with attorneys during contract
negotiations. Coordinated property closings and oversaw document signings.
Key Accomplishments:
 Met or exceeded annual $1-million sales targets consistently.
 Ranked as one of top five sales associates forfour consecutiveyears.
FLORIDA INTERNATIONAL UNIVERSITY, MIAMI, FL April 2003 to March 2005
MANAGER OF ADMINISTRATIVE SERVICES
Supervised six direct reports and directed/delivered training of administrative staff, student interns, and
faculty members. Prepared and monitored departmental and grant-account budgets of up to $1 million;
collaborated with Principal Investigator (PI) on budget development, grant proposals, determination of
projects’ accounting needs, and establishment of standard operating procedures. Served as liaison with
contract/grant sources to monitor grant expenditures and monitor compliance throughout life of grants.
Drafted annual budget reports as well as regular activity reports for expense accounts; maintained
expense-account database. Assist human resources in new-employee onboarding procedures.
EDUCATION & PROFESSIONAL DEVELOPMENT
Master of Science, Adult Education/Adult Teaching and Learning, Kaplan University, Davenport, IA
Master of Business Administration, Wayne Huizinga School of Business,
Nova Southeastern University, Davie, FL
Bachelor of Science, Professional Management, Wayne Huizinga School of Business,
Nova Southeastern University, Davie, FL
Associate of Arts, Business Management and Marketing, Queensborough Community College,
Bayside, NY
Graduate Certificate in Project Management, Kaplan University, Davenport, IA (in progress)