The document appears to be a resume for Jasmine N. Reed. It outlines her experience in account management, business management, program management, training and development, and community involvement. She has over 10 years of experience in customer service, workforce development, and program coordination roles. Her resume demonstrates strong skills in relationship building, marketing, fundraising, and managing multiple programs and staff. She holds a Master's degree in Business Administration and currently works as a Community Partnership Manager.

1. Jasmine N. Reed
3524 Spring St., Apt. 206  Racine, WI 53405  262.939.8940  Reed0015@yahoo.com
2 | J . R e e d
Account Management
 Answer inbound phone calls via a queue setting
 Provide professional written responses to Customers via channels such as phone, email and fax
 Effectively and efficiently address customer’s special needs and requirements, including resolution of complaints and issues
 Identify improvement opportunities with existing accounts and partner with cross functional departments to implement changes where
appropriate
 Manage roll outs of new business opportunities and execute with excellence
 Participate in Customer specific projects as a representative of Customer Service
 Responsible for accurate and efficient entry and/or oversight of all customer orders, special instructions and changes
 Maintain acceptable metrics as set out by the Customer Service division. Examples include but are not limited to: Average Speed of
Answer, Calls/Lines per hour, Quality Monitoring, Order Entry Accuracy, CRM and ERP statistics
 Proactively develops and manages professional relationships with internal and external Customer contacts
 Resolves Customer feedback issues and involves the appropriate individuals or groups in the resolutions of issues that are beyond
the scope of the Customer Management center to ensure closure
 Adheres and follows all related ISO procedures
 Maintains expertise in utilizing company specific systems and policies including ERP, CRM, voicemail, email, databases, order
management, inventory, customer relationships, logistics and other support applications
 Oracle CRM OD, JD Edwards, SAP, Google Products, Microsoft Office proficiency
 Demonstrated strong analytical skills, adept at problem solving and managing escalations
 Demonstrated ability to multi-task, prioritize and display comfort with rapid change
 Detail-oriented and self-motivated
 Documented ability to take on additional responsibilities as required with minimal supervision.
 Demonstrated Commitment to customer service excellence
Business Management
 Facilitated marketing research and development efforts for continual efficiency and recruitment
 Worked in concert with external partnerships and funding sources for agency development and increased community presence
 Developed and maintained web-based presence and content applications
 Organized annual events in support of fundraising and community development
 Informed business and community partners of resources available to build an effective workforce and successful business
community
 Conducted marketing activities to generate interest in programs and events (Constant Contact)
 Maintained client problem and resolution database
 Generated fiscal reports for monthly assessments and annual audits
 Provided services such as workshops, labor markets info, state and local grants and opportunities for business development
 Performed HR functions such as resume collection, job postings, job fairs and recruitment
 Designed and implemented programs and services to link area employers to a qualified workforce
 Social Media Marketing/ Web Content Management and Development
 Audited and revise grants up to and beyond 75k
Results:
Co- facilitated 78% college placement in senior participants
Cut budgetary spending by 20% for summer program
Program Management
 Attended clients’ needs and accounts in a timely and professional manor
 Supervised and implemented all facets of the assigned program, (Upward Bound)
 Implementation of Community & School base mentoring programs with corporate buy in
 Raised over 75k in donations via community fundraising within my first 2 months on the Job
 Directed 5 field staff and up to 72 participants
 Provided continuous program management through quarterly and monthly programming

2. Jasmine N. Reed
3524 Spring St., Apt. 206  Racine, WI 53405  262.939.8940  Reed0015@yahoo.com
2 | J . R e e d
 Managed resource databases for grant funding (Salesforce 2.0, Sage CRM, DonorSnap, Constant Contact)
 Social Media Management (Facebook, Twitter, LinkedIn, Instagram)
 Developed an annual volunteer recruitment plan and uses that plan to recruit volunteers for the program using a variety of tools to
get in front of the public at diverse venues
 Lead organization in event fundraising for both internal and external stakeholders
 Utilized key relationships to leverage agency results in terms of dollars and volunteers
 Developed and secured opportunities for grants from local/regional foundations
 Works closely with Executive Director for all marketing, design and media needs
 Effectively built, managed and maintained both internal and external relationships
Training and Development Responsibilities
 Facilitated staff development workshops:
Team Building, Emotion Regulation, and Workplace Diversity
 Facilitated Relational Aggression workshops for students, parents, and teachers
 Directed all aspects of classroom activity:
Lesson plans, Conflict Resolution and Classroom Management
 Taught high school and college academic readiness courses:
Organization, Time Management, Communication Effectiveness, and Conflict Resolution
 Identified training opportunities to fill employer needs
 Recommended Training and/or on the job training programs as appropriate
 Conducted events that better prepare the workforce for employers and their available job openings
Work Experience
 Community Partnership Manager – Big Brothers Big Sisters of Racine & Kenosha (2015-Current)
 Customer Care Coordinator – Sealed Air, Diversey Care Corporation (2014-2015)
 Racine County Workforce Development Center/ RAMAC - Business Consultant (2012-2014)
 Opportunities Industrialization Center, Racine, WI -Program Coordinator (2010-2012)
 Marriot Hotels, Racine, WI - Customer Service Representative (2008-2010)
 The Ophelia Project, Racine, WI- Program Coordinator (2005-2008)
 21st Century Prep School, Racine, WI- Encore Instructor (2006-2008)
Education
University of Wisconsin-Parkside Kenosha, WI
 Masters of Business Administration
 Bachelors of Science: Business Management & Marketing
Certifications and Training:
 National Career Readiness Certification, Level: GOLD
Issue Date: 4/4/2012
Certificate #: XD0M0DN2HHCT
This credential may be verified at http://www.act.org/certificate/verify.html.
 CWDP: Certified Workforce Development Professional Certification ( 2012-2015)
 Leadership Racine (Class of 2013)
Community Involvement:
 Young Professionals of Racine- Marketing Director (2013-2014)
 Young Professionals of Racine- Professional Development Chair (2014)
 Life’s Transitions – Board Member/ Marketing Committee Member (2014)
 Racine Community Foundation: PWCDFL Program Steering Committee Member (2013-2014)