Sheri S. Shanks has over 11 years of experience in retail management and administration. She is currently an Assistant Manager at Walmart, where she leads associates and manages daily operations. She has a proven track record of improving sales, reducing costs, and boosting employee engagement. Shanks also has experience in local government, having created a 5-year capital budget and report as an intern for the Robeson County Manager's Office. She holds both a Master's in Public Administration and a Bachelor's degree in Mass Communications, graduating with high honors from the University of North Carolina at Pembroke.

1. SHERI S. SHANKS
6304 Burgundy Street • Greeley, CO 80634
sds882@yahoo.com • (910) 280-2128
ADMINISTRATION & MANAGEMENT
Retail Management / Administration
Top-performing professional credited with 11 years of expertise in a wide range of management and
business development. Reliable leader noted for advising associates on successful career paths that will
assist them in meeting goals. Expert recognized for accurately researching and presenting information.
Effective communicator acknowledged for ability to professionally represent organization when recruiting,
interviewing, and working with organizational partners in fund raising activities.
Areas of Expertise:
• Business Development
• Finance & Research
• Customer Service
• Recruiting & Interviewing
• Operations Management
• Strategic Planning
PROFESSIONAL EXPERIENCE
Wal-Mart Stores Inc., Laurinburg, NC | Pembroke, NC | Greeley, CO (June 2004 – Present)
Assistant Manager (June 2004 – Present)
Charged with leading associates and managing operations for a $103 million dollar supercenter. Duties
encompass coordinating daily activities, developing goals, monitoring progress, and conducting meetings to
assign tasks/deadlines by priority to associates.
Selected Contributions:
♦ Diligently review applications and select candidates for interviews based upon qualifications and
organizational needs, building a cohesive team of talented staff.
♦ Demonstrate outstanding interpersonal skills while listening to career expectations and
selecting/placing associates based on knowledge, skill, and abilities. Responsibilities include
scheduling associates, providing feedback/training, and evaluating associates.
♦ Maintain positive working relationships with all levels of management through remaining
responsive, supporting staff through consistent feedback, and acknowledgement/rewards for
exceptional performance.
♦ Provide stellar customer service by providing product information and researching/responding to
customer concerns.
♦ Successfully improved public image by directing a Children’s Miracle Network initiative at the
Pembroke, NC location, guiding fundraising efforts and representing the organization on the
televised telethon for five successive years.
♦ Boosted year-over-year profits for five consecutive years at the new Pembroke, NC store;
additional revenue increased employee bonuses and elevated associate engagement scores by
more than 10% compared to the previous year.
♦ Developed and implemented innovative improvement strategies, including processes for
inventory/shrink control and price audits; significantly reduced out-of-stocks and increased
grocery sales by 6% in one month.
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2. Sheri S. Shanks • Page 2
Robeson County Manager’s Office, Lumberton, NC
Paid Internship (May 2012 - October 2012)
Developed vital experience while creating the County’s five-year Capital Budget and Report.
Selected Contributions:
♦ Displayed exceptional communication skills while building/maintaining positive relationships
with County leaders to encourage open discussion of agency needs. Issues included how proposed
funding would further agency goals.
♦ Exemplified skills while coordinating available grants with agencies that met qualifications.
♦ Leveraged expertise to research grant requirements and match available grants to various public
organizations.
♦ Participated in the presentation of available grants to the Lumbee Tribe of North Carolina and to
the University of North Carolina at Pembroke’s Sustainable Agriculture Program.
EDUCATIONAL BACKGROUND
Master of Public Administration Degree
University of North Carolina at Pembroke, Pembroke, NC
GPA: 3.7/4.0, Pi Alpha Alpha Honors Graduate
Bachelor of Science Degree, Major: Mass Communications, Minor: Marketing
University of North Carolina at Pembroke, Pembroke, NC
GPA: 3.7/4.0, Magna Cum Laude Graduate, SIFE member