Edgar Villasenor is seeking a challenging management position where he can utilize his resourceful experience and academic skills. He has over 5 years of experience in customer service, accounting, and project management roles. His experience includes supervising customer service teams, conducting audits, managing projects and budgets, and training employees. He has a bachelor's degree in business management from UTSA and various coaching, OSHA, and food safety certifications.

1. Edgar Villasenor
142 Barracuda Dr * Laredo, Texas 78043
Edgar-v11@hotmail.com * Phone: (956) 286-2898
Objective: To obtain a challenging management position in a high quality environment where my resourceful
experience and academic skills will contribute value to the organization
Professional Work Experience:
Burlington Coat Factory Sept 2014 - current
Customer Service Supervisor
 Develops action plans in order to meet goals
 Manages customer service and cashier teams to ensure the highest level of service
 Consistently conducts observations and provides in the moment coaching and helpful feedback
 Coaches policies and procedures that mostly impact results and drive sales
 Ensures compliance with company SOP’s and safeguarding of company assets and property
 Provides training to cashiers and ensure a fast and smooth customer flow at the registers
 Communicates information across departments and encourages training for cross functional associates
Accounting Room Auditor
 Prepares, audits, and documents the Daily Sales Report
 Updates all logs daily, including store credits, layaways, gift cards, donations and safe fund counts
 Open, close, count, log and balance the safe fund
 Documents Store Summary variances and directly reports shortages to Sales Audit and Loss Prevention
 Assists with editing schedules using the BEST system, maintaining integrity in scheduling and ensuring
schedules are compliant with company standards.
USAA Apr 2012 – May 2013
Assistant Project Manager
 Managed independent contractors and maintained professional communication with management
 Delivered important files, information, and other confidential data to management
 Created evaluation reports and other performance measuring tests to improve efficiency
 Assisted Project Manager in the planning, management direction, project completion, client satisfaction
and financial outcome of assigned projects
The Reserve UTSA Feb 2010 – Mar 2012
Leasing Agent
 Created flyers, brochures, schedules and developed marketing strategies for the property
 Typed professional documents, emails, memos, letters, and other data entry tasks
 Conducted inquiries and collected ledger information for the residents
 Hosted multiple events including pool parties while managing websites and social media networks
 Prepared and processed forms, documents and reports according to internally established standards and
procedures

2. UTSA Library Nov 2009 – Aug 2010
Library Assistant
 Assisted Senior Librarian in preparation of business meetings and presentations
 Promoted the use of library through displays, talks, and community events
 Kept updated with newly released publications and articles in order to provide better customer service
 Organized resources in an accessible way, while working with other departments to ensure a comfortable
environment
Additional Skills:
Bilingual: English & Spanish
Leadership:
 I will set precedence for others to follow and be a good example of hard work and dedication
 Having integrity and positive inner values will build trust within others and myself
Communication:
 Easily able to communicate and collaborate with multiple age groups and across genders
 Great listening and negotiating skills Professional speech training with 3yrs sales experience
Management:
 Able to lead groups, teach/train/coach/ and manage conflictswhile delegating responsibilities
 Good at directing others, implementing decisions, enforcing policies, and taking charge
Volunteer and Organizational Experience:
BAYFL
 Certified Coach in Border Area Youth Football League Organization 2013-2015
Sacred Heart Children’s Home 2009-2010
 Raised 5,000$ for new facility equipment
 Completed 150 hours of volunteer community service
Awards and Achievements:
 Finished BusinessMagnet Program 2006-2009
 First Team All District-5A RunningBack 2007-2009
 LaredoRotary Speech Scholarship Awarded $800 One Act Play All Star 2007-2008
 UIL Cast Top Local Performance raised $6,000 for New York trip 2008-2009
 First Generation student in my family to go to college 2008-2009
 Completed over 1,000 hours of all around communityservice in Laredo, TX 2009-2010
 Maintained a GPA of a 3.2 for the following academicyears 2009-2011
 Top LeasingAgent in San Antonio Woodlark Reserve Company 2010-2011
 Competed in a 100,000K BusinessStartup Competition 2011-2012
 Awarded 2013 BAYFL Championship 2013-2014
Education/Training
Academy of Global Business and Advanced Technology 2009
Graduated from Business Magnet Program with Honors

3. University of Texas-San Antonio 2013
Bachelor of Business Management with concentration
In Entrepreneurship
Certifiedbythe National Council for Accreditation of Coaching Education 2014
Assistant Coach for the Wildcats Organization
Special OSHA training 2014
In process to finalizing Hazmat and OSHA certification course
Special NASAM training 2014
Specialized knowledge in Certified Personal Training
City of Laredo Health Department Foodhandler’s Certification 2014
Certified to work with food