William Newell has over 15 years of experience in management, operations, and administrative roles. He has a Bachelor's degree in Political Science from UNC-Chapel Hill. His experience includes roles managing health and safety services at the American Red Cross, serving as practice manager for a pediatric clinic, and holding administrative positions at Virginia Commonwealth University, Maymont Foundation, and Philip Morris USA. He has strong skills in project management, policy development, customer service, budgeting, and communication.

1. WILLIAM A. NEWELL
wnewell@usc.edu
(910) 612-6808
1006 Westbrook Court
Archdale, NC 27263
Education
University of North Carolina at Chapel Hill
B.A. Political Science, August 2004
GPA 3.20
Experience
American Red Cross, Cape Fear Chapter, Wilmington, NC, September 2009-September 2013
Manager, Health and Safety Services
 Managed and implemented American Red Cross Health and Safety Services in accordance with
national and chapter policies and procedures.
 Developed and executed the marketing, sale, and delivery of health and safety courses and
products. Assured retention of existing clients; identified new customers and ensured that training
and product solutions matched client requirements.
 Recruited, assigned, supported, and managed program support to paid and volunteer instructional
staff.
 Prepared statistical and budgetary reports in support of the chapter’s business operations.
 Ensured that a customer-focused business model was applied to all customers, clients, donors and
volunteers.
Volunteer Coordinator
 Consulted with executive director and other stakeholders to identify volunteer requirements.
 Recruited and facilitated training of volunteers in support of chapter mission and initiatives.
 Effectively communicated with volunteers through phone calls, emails, and personal interaction.
 Established and maintained volunteer schedule. Provided ongoing support and training.
 Collected feedback and shared information with staff to identify strengths and implement
improvements.
 Developed and managed policies, strategies, procedures, and standards of customer service.
Community Partnership Coordinator
 Identified and developed feeding, sheltering, and in-kind donation partnerships with community
organizations in a five-county region.
 Fostered community engagement services that significantly strengthened resource options for
disaster sheltering and feeding.
 Conducted site surveys to identify appropriateness of support services relative to the chapter’s
mission and requirements.
 Served as liaison between the chapter and community partners. Ensured that integration of services
was applied throughout service-delivery; monitored and evaluated the efficiency and effectiveness
of methods and procedures; planned and implemented adjustments as necessary.
 Created a database and identification system for ease-of-use by staff and volunteers that
streamlined operational efficiency.

2. Knox Clinic Pediatrics - Wilmington, NC, August 2007-September 2009
Practice Manager
 Recruited, hired and trained personnel; disseminated information concerning policies, job duties,
and benefits. Developed staff through coaching and mentoring.
 Established work schedules and assignments according to workload, space, and equipment
availability.
 Directed, supervised, and evaluated work activities of medical and administrative staff. Resolved
employee issues and grievances. Conducted disciplinary and termination meetings.
 Monitored advances in medicine, diagnostic equipment, and changes to government regulations.
 Implemented policies and operating procedures; evaluated effectiveness; initiated changes for
improvement.
 Developed and monitored budgets and resource allocations.
 Organized in-house training seminars to facilitate awareness of innovations in medical service-delivery
methodologies and protocols.
 Served as public relations liaison to vendors and pharmaceutical representatives. Provided
patient/family counseling and implemented measures to improve patient satisfaction and care.
Virginia Commonwealth University – Richmond, VA, February 2005-August 2007
Development Assistant, School of Pharmacy
 Identified, cultivated and nurtured relationships with corporate, foundation and individual donors.
Coordinated solicitation and recognition activities. Planned gift acknowledgement processes.
 Co-managed a broad-based and systematic development plan to secure sufficient resources to fund
goals and objectives; developed and grew donor base.
 Maintained donor record database; facilitated efficient office processes to provide timely reports
and records for clients, grantors, and board members.
 Planned and managed special events and served as primary contact for vendors.
 Produced various media initiatives, including blogs, department website and alumni newsletters.
Department Secretary, Real Estate and Foundation Services
 Prepared reports, memos, letters, financial statements, sales contracts and other documents utilizing
word processing, spreadsheet, database, and presentation software.
 Coordinated workflow; developed, recommended, and implemented strategies to improve
operating procedures. Processed travel arrangements and prepared expense reports.
 Maintained familiarization with leasing, insurance, real estate acquisition and accounting
procedures and initiatives.
 Researched rental and sale properties through various methods, including site inspections, to
determine viability relative to university space requirements.
Maymont – Richmond, VA, June 2001-June 2003
Visitor Services Coordinator
 Acted as the foundation’s community liaison. Supervised visitor reception, orientation and
admission processes. Shared information related to inquiries about exhibitions, events and
programs.
 Planned and coordinated public and membership events, programs and meetings.
 Analyzed the impact and success of various programs; used data to recommend and implement
improvements; ensured that initiatives met strategic goals.
 Led efforts to increase visitation; communicated effectively with partner offices to ensure
coordination and successful utilization of shared staff.
 Increased special event and tour group bookings. Improved charitable contribution and revenue
allocations. Established and nurtured strategic relationships with donors.
 Coordinated operational policy and training with public safety, retail operations, volunteers and
program and education facilitators.

3. Philip Morris USA – Richmond, VA, October 1999-June 2001
Executive Assistant – Quality Systems Integration and Control
 Coordinated workflow; developed, recommended, and implemented strategies to improve
operating procedures.
 Produced correspondence by transcribing, formatting, inputting, editing, retrieving, copying, and
transmitting text, data, and graphics.
 Conserved director’s time by reading, researching, and routing correspondence; drafting letters and
documents; collecting and analyzing information; initiating telecommunications.
 Managed director’s calendar. Scheduled and planned meetings, conferences, teleconferences and
travel.
 Attended department meetings and prepared minutes and action items.
 Participated in cross-functional team assignments; assisted with various program operations as
requested. Managed the rollout and implementation of Philip Morris’ electronic document
management system. Trained staff members and followed-up to address inquiries and resolve
concerns.
Office Manager – Inventory Accounting
 Prepared reports, memos, letters, financial statements, and other documents utilizing word
processing, spreadsheet, database, and presentation software. Coordinated workflow; developed,
recommended and implemented strategies to improve operating procedures.
 Maintained office supplies inventory; anticipated needs.
 Ensured operation of office equipment by completing preventive maintenance requirements;
following manufacturer's instructions; troubleshooting malfunctions; calling for repairs;
maintaining equipment inventories; evaluating new equipment and techniques.
 Processed payroll and maintained payroll information as required. Entered and maintained data for
time and attendance and personnel transactions. Prepared and maintained payroll records and
reports.
Benefits Coordinator – Human Resources
 Assisted with benefit enrollment based upon employee-specific requirements.
 Consulted with personnel throughout the organization to coordinate and complete employee
enrollment and assist in resolving inquiries.
 Researched information and prepared correspondence, forms, reports and other documentation.
 Maintained accurate benefits-related records, ensured compliance and confidentiality.
 Administered employee benefit programs including health insurance, life, medical and dental,
pensions, and investments.
Skills
Resourceful in completing time-driven projects, formulating policy, developing, implementing and
refining work processes. Articulate verbal and written communicator. Skilled in computer utilization,
analysis and reporting, supply management, public speaking and presentations, travel logistics,
consultation with senior management, compensation systems, budget planning, preparation, and
administration.
Activities
Community involvement (READ Literacy Center, Cape Fear Literacy Council, New Hanover County
Emergency Response Team, Juvenile Diabetes Research Foundation, Stop Child Abuse Now, Thalian
Association, Richmond SPCA, Virginia Special Olympics, Bellamy House Museum, Easter Seals UCP
Children’s Center, Open Door Ministries, North Carolina Baptist Children’s Home), music
(performance and teaching), and athletics.