Lattaniah Horton is seeking a position in HR, recruiting, or employee relations. She has over 10 years of experience in recruiting, admissions, human resources, and customer service roles. Her experience includes recruiting and interviewing applicants, advising students, managing intern programs, and resolving customer issues. She is proficient in Microsoft Office and has strong communication and administrative skills.

1. LATTANIAH HORTON
Orland Park IL, 60462
Contact Information:
708-268-5032
Lattaniahkh@yahoo
OBJECTIVE
Efficient and tactful professional seeking a position in HR, Recruiting and Employee
Relations. Bringing extensive experience in coordinating staffing activities; recruiting,
screening, and interviewing as well as a demonstrated ability to manage the diverse
administrative systems.
EXPERIENCE
Colorado Technical University
Schaumburg, IL
December 2015-June 2016
Admissions Recruiter
Ensured survival of an academic program by developing and executing innovative recruitment
plan.
Advised prospective student on college admission, Financial aid, And career exploration.
Built strong relationships and maintained high volume of telephone and email communication
with students.
Implemented video chat admission appointment process.
Reviewed applications for junior scholars and post secondary enrollment option programs.
Interviewed and counseled prospective student and families regarding the admissions decisions
on applications.
Tracked and reported follow up on inquires and applications for 50 plus prospective students
daily.
Evaluated undergraduate and graduate applications daily and made admissions decisions.
Conducted informational sessions for numerous prospective student’s daily.
Tracked all of my students academic progress and assisted with documents needed, and helped
students prepare for classes and assignments.
3D Marketing Concepts, New Lenox, IL.
January 2013-November 2015
Human Resource Coordinator/Recruiter

2.  Established recruiting requirements by studying organization plans and objectives; meeting with
managers to discuss needs.
 Builds applicant sources by researching and contacting community services,colleges, employment
agencies, recruiters, media, and internet sites; providing organization information, opportunities,and
benefits; making presentations; maintaining rapport.
 Determined applicant requirements by studying job description and job qualifications.
 Attracted applicants by placing job advertisements; contacting recruiters, using newsgroups and job
sites.
 Determined applicant qualifications by interviewing applicants; analyzing responses; verifying
references; comparing qualifications to job requirements.
 Arranged management interviews by coordinating schedules; arranges travel, lodging, and meals;
escorting applicant to interviews; arranging community tours.
 Evaluated applicants by discussing job requirements and applicant qualifications with managers;
interviewing applicants on consistent set ofqualifications.
 Managed new employee relocation by determining new employee requirements; negotiating with
movers; arranging temporary housing; providing community introductions.
 Improved organization attractiveness by recommending new policies and practices; monitoring job
offers and compensation practices; emphasizing benefits and perks.
 Managed intern program by conducting orientations; scheduling rotations and assignments; monitoring
intern job contributions; coaching interns; advising managers on training and coaching.
 Avoided legal challenges by understanding current legislation; enforcing regulations with managers;
recommending new procedures; conducting training.
 Updated job knowledge by participating in educational opportunities; reading professional
publications; maintaining personal networks; participating in professional organizations.
 Accomplished human resources and organization mission by completing related results as needed.
 Obtained Recruiting obligations in a very fast pace environment, Scheduled between 20-25 possible
candidates daily.
Administrative Assistant
• Welcomed guests and decide whether they should be given right of entry to meet specific individuals
• Ensured that customers or visitors are entertained appropriately until they meet the appropriate person
• Handled telephone calls and relay messages
• Overseen office’s filing and record management needs
• Attended meetings, take minutes of meetings and ensure that they are recorded properly and distributed as
instructed
• Arranged for payments to contractors and vendors by creating liaison with accounting departments
• Prepared and distribute correspondence such as memos and letters
• Scheduled meetings and prepare appropriate agendas for meetings and conferences
• Arranged for executives’ travel and accommodation logistics
• Ensured that packages for board meetings are prepared and distributed in time
• Maintained inventory of office supplies and ensure that low supplies are ordered in time
• Ensured that office equipment is in running flawlessly at all times and arrange for equipment repairs and
maintenance
• Scheduled and assign administrative projects and ensure that results are expedited
• Prepared administrative reports for the benefit of the management
• Made sure that confidentiality is maintained for both verbal and written information
• Handled administrative issues and conflicts in accordance to the company’s policies
• Assisted data entry staff with performing data entry tasks by providing informational support to them
• Organized and direct office services,for instance; records and budget preparation, workers, and
maintenance so as to aid executives
• Prepared memos, invoices, reports, and financial statements by means of word processing,spreadsheet,
database,and presentation software such as PowerPoint
• Ensured quick response to routine inquiries
• Opened, arranged, and dealt out incoming mail such as faxes and email.

3. • Arranged agendas and make arrangements for committee, board, and special meetings
Trugreen, Hickory Hills, IL.
March 2007-November 2013
Customer account Specialist/Accounts Receivable, Collection Specialist/Customer
 Organized and calculated checks, money orders, scanned results then updated customer history.
 Performed clerical duties such as faxing documents, copying,filing, and scanning.
 Made daily outgoing calls to customers in regards to service quality, past due or current balances and
prepay or auto pay arrangements. Processed mailings stamped and sent out invoices.
 Collected payments from both incoming and outgoing customers over the phone on a daily basis.
 Greeted walk in customers and assisted theirneeds while accessing their accounts.
 Trained new employees on daily task.
 Answered an average of 80 calls per day by addressing customerinquiries, solving problems and
providing new product information. Politely assisted customers in person and via telephone.
 Provided an elevated customer experience to generate a loyal clientele.
 Effectively communicated with and supported sales,marketing and administrative teams on a daily
basis.
 Handled daily heavy flow of paperwork and cooperated with the accounting departments on invoicing
and shipping problems. Investigated and resolved customer inquiries and complaints in a timely and
empathetic manner.
 Served as the main liaison between customers, management and sales team.
 Managed wide variety of customer service and administrative tasks to resolve customer issues quickly
and efficiently.
Calvary Academy, South Holland, IL.
October 2010-May 2012
Preschool-kindergarten Teacher
 Assisted and supervised 25-30 children through the entire schoolday.
 Gave one-on-one attention to children while maintaining overall focus on the entire group. Supervised
students and enforced discipline during all Head Start activities.
 Adapted teaching methods and materials to meet students'varying needs and interests.Met regularly
with parents and guardians to discuss children's progress.
 Encouraged interactive learning by incorporating educationalsoftware and the Internet.
 Completed and filed all necessary paperwork for classroom activities, including meal count sheets and
attendance logs.
Carson Pirie Scott-Lansing, IL
August 2009-September 2010
Retail Associate
• Greeted customers and determined their needs and wants
• Discussed type,quality and number of merchandise required for purchase
• Recommended merchandise based on individual requirements
• Advised customers on utilization and care of merchandise
• Provided advice to clients regarding particular products or services
• Explained the use and advantage of merchandise to customers
• Answered customers’ queries and concerns
• Showed the live working of merchandise
• Quoted prices and discounts as well as credit terms, trade-in allowances, warranties and delivery dates
• Prepared sales contracts and accepted payment through cash, and credit card
• Assisted in display of merchandise
• Maintained sales records for inventory control
Olive Garden-Lansing, IL

4. May 2005-March 2007
Hostess/waitress
Assigned guest to tables suitable for their needs and according to rotation. Greeted each customer with
friendly eye contact
Performed all transactions in a cordial, efficient and professional manner
Communicated with other kitchen team members to ensure food was prepared on time and correctly
Provided excellent customer service
Demonstrated genuine hospitality while greeting and establishing rapport with guests.
Guided guests through menus while demonstrating thorough knowledge of the food, beverages and
ingredients.
SKILLS
 Exceptional communication skills
 MS Windows proficient Multi-line phone talent Invoice coding familiarity
 Advanced computer proficiency (both PC and Mac) decoding aptitude
 Exceptional interpersonal communication
 Exceptional telephone etiquette
 MS Office expert
 Filing and data archiving
 AS/400
 Scheduler, Dispatch
 CMS-1500 billing
EDUCATION
High School Diploma 2005. South Suburban College Major, Business