Feedback and
  Comments
State of the industry
State of the industry
State of the industry
Where will the money go?
           3%
        5%   1%
                     Search

                     Display

                     email

                     Social

                     Mobile
Where will the money come from?
Experts on Future of Digital
    Power
    to
the                       Tweet!
                Premium
   Portals!
                Content,                       Video
                  Baby!




 Jeff Levick                      Jeff Bell
    AOL                           DOmedia
               John Cantarella                Sean Finnegan
                  TIME.com                        SMG
South Africa?
South Africa?
•   first quarter growth, online readership: 25,8%
South Africa?
•   first quarter growth, online readership: 25,8%

•   end Aug 2009: 12m UB
South Africa?
•   first quarter growth, online readership: 25,8%

•   end Aug 2009: 12m UB

•   News24.com: 1,6m UB
South Africa?
•   first quarter growth, online readership: 25,8%

•   end Aug 2009: 12m UB

•   News24.com: 1,6m UB

•   facebook: 1,958,100
South Africa?
•   first quarter growth, online readership: 25,8%

•   end Aug 2009: 12m UB

•   News24.com: 1,6m UB

•   facebook: 1,958,100

•   12 m mobile web users
South Africa?
•   first quarter growth, online readership: 25,8%

•   end Aug 2009: 12m UB

•   News24.com: 1,6m UB

•   facebook: 1,958,100

•   12 m mobile web users

•   2008 online adspend: R 319m
South Africa?
•   first quarter growth, online readership: 25,8%

•   end Aug 2009: 12m UB

•   News24.com: 1,6m UB

•   facebook: 1,958,100

•   12 m mobile web users

•   2008 online adspend: R 319m

•   2009 prediction: R 419m
From digital presence to customer
           engagement
From digital presence to customer
               engagement

•   Gather data
From digital presence to customer
               engagement

•   Gather data

•   Aggregate
From digital presence to customer
               engagement

•   Gather data

•   Aggregate

•   Cross reference
From digital presence to customer
               engagement

•   Gather data

•   Aggregate

•   Cross reference

•   Grow asset
From digital presence to customer
               engagement

•   Gather data

•   Aggregate

•   Cross reference

•   Grow asset

•   Success metrics: cheaper
    than other channels,
    target markets correctly
Social performance
Social performance
•   10: 1 rule: 10 listeners for every
    speaker
Social performance
•   10: 1 rule: 10 listeners for every
    speaker

•   find speakers
Social performance
•   10: 1 rule: 10 listeners for every
    speaker

•   find speakers

•   People talk to people and not
    brands
Social performance
•   10: 1 rule: 10 listeners for every
    speaker

•   find speakers

•   People talk to people and not
    brands

•   redistribution of your messages
    speaks to its quality
Social performance
•   10: 1 rule: 10 listeners for every
    speaker

•   find speakers

•   People talk to people and not
    brands

•   redistribution of your messages
    speaks to its quality

•   limit choices to customer
Social performance
•   10: 1 rule: 10 listeners for every
    speaker

•   find speakers

•   People talk to people and not
    brands

•   redistribution of your messages
    speaks to its quality

•   limit choices to customer

•   predicability matters
Social performance
•   10: 1 rule: 10 listeners for every
    speaker

•   find speakers

•   People talk to people and not
    brands

•   redistribution of your messages
    speaks to its quality

•   limit choices to customer

•   predicability matters

•   campaign objectives:
    personalization, interaction,
    sharing
Social performance
•   10: 1 rule: 10 listeners for every
    speaker

•   find speakers

•   People talk to people and not
    brands

•   redistribution of your messages
    speaks to its quality

•   limit choices to customer

•   predicability matters

•   campaign objectives:
    personalization, interaction,
    sharing

•   measurement: engagements
social media landscape
Private:    Instant
                        emails
  1:1      Messaging



Public:                  social
           Streams
1:many                 networks


           real time    static
social media landscape
Private:    Instant
                        emails
  1:1      Messaging



Public:                  social
           Streams
1:many                 networks


           real time    static
social media landscape
Private:    Instant
                        emails
  1:1      Messaging



Public:                  social
           Streams
1:many                 networks


           real time    static
social media landscape
Private:    Instant
                        emails
  1:1      Messaging



Public:                  social
           Streams
1:many                 networks


           real time    static
social media landscape
Private:    Instant
                        emails
  1:1      Messaging



Public:                  social
           Streams
1:many                 networks


           real time    static
social graphs
social graphs
• the network of personal
   connections through which
   people communicate and
   share information online.
social graphs
• the network of personal
   connections through which
   people communicate and
   share information online.


• colleagues on LinkedIn, a
   Google Chat address book
   and high school friends on
   Facebook
social graphs
• the network of personal
   connections through which
   people communicate and
   share information online.


• colleagues on LinkedIn, a
   Google Chat address book
   and high school friends on
   Facebook


• OpenID, Facebook Connect,
   Google Friend Connect and
   Microsoft Live
social graphs
• the network of personal       • why you should use portable
   connections through which       social graph functionality:
   people communicate and
   share information online.


• colleagues on LinkedIn, a
   Google Chat address book
   and high school friends on
   Facebook


• OpenID, Facebook Connect,
   Google Friend Connect and
   Microsoft Live
social graphs
• the network of personal       • why you should use portable
   connections through which       social graph functionality:
   people communicate and
   share information online.
                                  • quick registration
• colleagues on LinkedIn, a
   Google Chat address book
   and high school friends on
   Facebook


• OpenID, Facebook Connect,
   Google Friend Connect and
   Microsoft Live
social graphs
• the network of personal       • why you should use portable
   connections through which       social graph functionality:
   people communicate and
   share information online.
                                  • quick registration
• colleagues on LinkedIn, a       • improved social utility
   Google Chat address book
   and high school friends on
   Facebook


• OpenID, Facebook Connect,
   Google Friend Connect and
   Microsoft Live
social graphs
• the network of personal       • why you should use portable
   connections through which       social graph functionality:
   people communicate and
   share information online.
                                  • quick registration
• colleagues on LinkedIn, a       • improved social utility
   Google Chat address book
   and high school friends on
   Facebook
                                  • data, data, data

• OpenID, Facebook Connect,
   Google Friend Connect and
   Microsoft Live
the               effect
Tips from the entertainment industry:
the                     effect
    Tips from the entertainment industry:
•   we know you don’t watch every day, so we’ll update
    you
the                     effect
    Tips from the entertainment industry:
•   we know you don’t watch every day, so we’ll update
    you

•   you heard it here first
the                     effect
    Tips from the entertainment industry:
•   we know you don’t watch every day, so we’ll update
    you

•   you heard it here first

•   winner, winner, winner
the                     effect
    Tips from the entertainment industry:
•   we know you don’t watch every day, so we’ll update
    you

•   you heard it here first

•   winner, winner, winner

•   be yourself
the                      effect
    Tips from the entertainment industry:
•   we know you don’t watch every day, so we’ll update
    you

•   you heard it here first

•   winner, winner, winner

•   be yourself

•   give a peak behind the curtain
the                      effect
    Tips from the entertainment industry:
•   we know you don’t watch every day, so we’ll update
    you

•   you heard it here first

•   winner, winner, winner

•   be yourself

•   give a peak behind the curtain

•   fans want more
Tips from AllState insurance
Tips from AllState insurance
•   it’s a tactic, not an objective
Tips from AllState insurance
•   it’s a tactic, not an objective

•   drive traffic to your own site
Tips from AllState insurance
•   it’s a tactic, not an objective

•   drive traffic to your own site

•   get ideas by listening
Tips from AllState insurance
•   it’s a tactic, not an objective

•   drive traffic to your own site

•   get ideas by listening

•   have clear objectives
Tips from AllState insurance
•   it’s a tactic, not an objective

•   drive traffic to your own site

•   get ideas by listening

•   have clear objectives

•   learn by doing
Tips from AllState insurance
•   it’s a tactic, not an objective

•   drive traffic to your own site

•   get ideas by listening

•   have clear objectives

•   learn by doing

•   always be posting
Tips from AllState insurance
•   it’s a tactic, not an objective

•   drive traffic to your own site

•   get ideas by listening

•   have clear objectives

•   learn by doing

•   always be posting

•   experiment, track, refine: www.twitclicks.com
Tips from AllState insurance
•   it’s a tactic, not an objective

•   drive traffic to your own site

•   get ideas by listening

•   have clear objectives

•   learn by doing

•   always be posting

•   experiment, track, refine: www.twitclicks.com

•   pre-determine metrics
Tips from AllState insurance
•   it’s a tactic, not an objective

•   drive traffic to your own site

•   get ideas by listening

•   have clear objectives

•   learn by doing

•   always be posting

•   experiment, track, refine: www.twitclicks.com

•   pre-determine metrics

•   find your followers
Tips from AllState insurance
•   it’s a tactic, not an objective

•   drive traffic to your own site

•   get ideas by listening

•   have clear objectives

•   learn by doing

•   always be posting

•   experiment, track, refine: www.twitclicks.com

•   pre-determine metrics

•   find your followers

•   don’t use marketing speak
my “take-home” points
my “take-home” points

social media will overtake marketing: CEO; Denuo
my “take-home” points

social media will overtake marketing: CEO; Denuo
             Superior products and services are more important
             than any marketing efforts
my “take-home” points

social media will overtake marketing: CEO; Denuo
                 Superior products and services are more important
                 than any marketing efforts
work with partners not suppliers
my “take-home” points

social media will overtake marketing: CEO; Denuo
                 Superior products and services are more important
                 than any marketing efforts
work with partners not suppliers

                                   Address detractors
my “take-home” points

social media will overtake marketing: CEO; Denuo
                 Superior products and services are more important
                 than any marketing efforts
work with partners not suppliers

                                   Address detractors
note the mommy bloggers
my “take-home” points

social media will overtake marketing: CEO; Denuo
                 Superior products and services are more important
                 than any marketing efforts
work with partners not suppliers

                                   Address detractors
note the mommy bloggers

        leverage technology to determine what your consumers want
my “take-home” points

     social media will overtake marketing: CEO; Denuo
                      Superior products and services are more important
                      than any marketing efforts
     work with partners not suppliers

                                        Address detractors
     note the mommy bloggers

             leverage technology to determine what your consumers want

be more comfortable to “let go” / loose control
my “take-home” points

     social media will overtake marketing: CEO; Denuo
                      Superior products and services are more important
                      than any marketing efforts
     work with partners not suppliers

                                        Address detractors
     note the mommy bloggers

             leverage technology to determine what your consumers want

be more comfortable to “let go” / loose control

                                to digital natives, there’s no new media, just media
now what?
• presentation online:
emarketingblog.co.za
• regular updates:
twitter.com/japies
• start planning your trip to:
ad:tech san francisco, April 2010
ad-tech.com/sf
Ad Tech 2009 Feedback

Ad Tech 2009 Feedback

  • 1.
    Feedback and Comments
  • 5.
    State of theindustry
  • 6.
    State of theindustry
  • 7.
    State of theindustry
  • 8.
    Where will themoney go? 3% 5% 1% Search Display email Social Mobile
  • 9.
    Where will themoney come from?
  • 10.
    Experts on Futureof Digital Power to
the Tweet! Premium Portals! Content, Video Baby! Jeff Levick Jeff Bell AOL DOmedia John Cantarella Sean Finnegan TIME.com SMG
  • 11.
  • 12.
    South Africa? • first quarter growth, online readership: 25,8%
  • 13.
    South Africa? • first quarter growth, online readership: 25,8% • end Aug 2009: 12m UB
  • 14.
    South Africa? • first quarter growth, online readership: 25,8% • end Aug 2009: 12m UB • News24.com: 1,6m UB
  • 15.
    South Africa? • first quarter growth, online readership: 25,8% • end Aug 2009: 12m UB • News24.com: 1,6m UB • facebook: 1,958,100
  • 16.
    South Africa? • first quarter growth, online readership: 25,8% • end Aug 2009: 12m UB • News24.com: 1,6m UB • facebook: 1,958,100 • 12 m mobile web users
  • 17.
    South Africa? • first quarter growth, online readership: 25,8% • end Aug 2009: 12m UB • News24.com: 1,6m UB • facebook: 1,958,100 • 12 m mobile web users • 2008 online adspend: R 319m
  • 18.
    South Africa? • first quarter growth, online readership: 25,8% • end Aug 2009: 12m UB • News24.com: 1,6m UB • facebook: 1,958,100 • 12 m mobile web users • 2008 online adspend: R 319m • 2009 prediction: R 419m
  • 19.
    From digital presenceto customer engagement
  • 20.
    From digital presenceto customer engagement • Gather data
  • 21.
    From digital presenceto customer engagement • Gather data • Aggregate
  • 22.
    From digital presenceto customer engagement • Gather data • Aggregate • Cross reference
  • 23.
    From digital presenceto customer engagement • Gather data • Aggregate • Cross reference • Grow asset
  • 24.
    From digital presenceto customer engagement • Gather data • Aggregate • Cross reference • Grow asset • Success metrics: cheaper than other channels, target markets correctly
  • 25.
  • 26.
    Social performance • 10: 1 rule: 10 listeners for every speaker
  • 27.
    Social performance • 10: 1 rule: 10 listeners for every speaker • find speakers
  • 28.
    Social performance • 10: 1 rule: 10 listeners for every speaker • find speakers • People talk to people and not brands
  • 29.
    Social performance • 10: 1 rule: 10 listeners for every speaker • find speakers • People talk to people and not brands • redistribution of your messages speaks to its quality
  • 30.
    Social performance • 10: 1 rule: 10 listeners for every speaker • find speakers • People talk to people and not brands • redistribution of your messages speaks to its quality • limit choices to customer
  • 31.
    Social performance • 10: 1 rule: 10 listeners for every speaker • find speakers • People talk to people and not brands • redistribution of your messages speaks to its quality • limit choices to customer • predicability matters
  • 32.
    Social performance • 10: 1 rule: 10 listeners for every speaker • find speakers • People talk to people and not brands • redistribution of your messages speaks to its quality • limit choices to customer • predicability matters • campaign objectives: personalization, interaction, sharing
  • 33.
    Social performance • 10: 1 rule: 10 listeners for every speaker • find speakers • People talk to people and not brands • redistribution of your messages speaks to its quality • limit choices to customer • predicability matters • campaign objectives: personalization, interaction, sharing • measurement: engagements
  • 34.
    social media landscape Private: Instant emails 1:1 Messaging Public: social Streams 1:many networks real time static
  • 35.
    social media landscape Private: Instant emails 1:1 Messaging Public: social Streams 1:many networks real time static
  • 36.
    social media landscape Private: Instant emails 1:1 Messaging Public: social Streams 1:many networks real time static
  • 37.
    social media landscape Private: Instant emails 1:1 Messaging Public: social Streams 1:many networks real time static
  • 38.
    social media landscape Private: Instant emails 1:1 Messaging Public: social Streams 1:many networks real time static
  • 39.
  • 40.
    social graphs • thenetwork of personal connections through which people communicate and share information online.
  • 41.
    social graphs • thenetwork of personal connections through which people communicate and share information online. • colleagues on LinkedIn, a Google Chat address book and high school friends on Facebook
  • 42.
    social graphs • thenetwork of personal connections through which people communicate and share information online. • colleagues on LinkedIn, a Google Chat address book and high school friends on Facebook • OpenID, Facebook Connect, Google Friend Connect and Microsoft Live
  • 43.
    social graphs • thenetwork of personal • why you should use portable connections through which social graph functionality: people communicate and share information online. • colleagues on LinkedIn, a Google Chat address book and high school friends on Facebook • OpenID, Facebook Connect, Google Friend Connect and Microsoft Live
  • 44.
    social graphs • thenetwork of personal • why you should use portable connections through which social graph functionality: people communicate and share information online. • quick registration • colleagues on LinkedIn, a Google Chat address book and high school friends on Facebook • OpenID, Facebook Connect, Google Friend Connect and Microsoft Live
  • 45.
    social graphs • thenetwork of personal • why you should use portable connections through which social graph functionality: people communicate and share information online. • quick registration • colleagues on LinkedIn, a • improved social utility Google Chat address book and high school friends on Facebook • OpenID, Facebook Connect, Google Friend Connect and Microsoft Live
  • 46.
    social graphs • thenetwork of personal • why you should use portable connections through which social graph functionality: people communicate and share information online. • quick registration • colleagues on LinkedIn, a • improved social utility Google Chat address book and high school friends on Facebook • data, data, data • OpenID, Facebook Connect, Google Friend Connect and Microsoft Live
  • 51.
    the effect Tips from the entertainment industry:
  • 52.
    the effect Tips from the entertainment industry: • we know you don’t watch every day, so we’ll update you
  • 53.
    the effect Tips from the entertainment industry: • we know you don’t watch every day, so we’ll update you • you heard it here first
  • 54.
    the effect Tips from the entertainment industry: • we know you don’t watch every day, so we’ll update you • you heard it here first • winner, winner, winner
  • 55.
    the effect Tips from the entertainment industry: • we know you don’t watch every day, so we’ll update you • you heard it here first • winner, winner, winner • be yourself
  • 56.
    the effect Tips from the entertainment industry: • we know you don’t watch every day, so we’ll update you • you heard it here first • winner, winner, winner • be yourself • give a peak behind the curtain
  • 57.
    the effect Tips from the entertainment industry: • we know you don’t watch every day, so we’ll update you • you heard it here first • winner, winner, winner • be yourself • give a peak behind the curtain • fans want more
  • 59.
  • 60.
    Tips from AllStateinsurance • it’s a tactic, not an objective
  • 61.
    Tips from AllStateinsurance • it’s a tactic, not an objective • drive traffic to your own site
  • 62.
    Tips from AllStateinsurance • it’s a tactic, not an objective • drive traffic to your own site • get ideas by listening
  • 63.
    Tips from AllStateinsurance • it’s a tactic, not an objective • drive traffic to your own site • get ideas by listening • have clear objectives
  • 64.
    Tips from AllStateinsurance • it’s a tactic, not an objective • drive traffic to your own site • get ideas by listening • have clear objectives • learn by doing
  • 65.
    Tips from AllStateinsurance • it’s a tactic, not an objective • drive traffic to your own site • get ideas by listening • have clear objectives • learn by doing • always be posting
  • 66.
    Tips from AllStateinsurance • it’s a tactic, not an objective • drive traffic to your own site • get ideas by listening • have clear objectives • learn by doing • always be posting • experiment, track, refine: www.twitclicks.com
  • 67.
    Tips from AllStateinsurance • it’s a tactic, not an objective • drive traffic to your own site • get ideas by listening • have clear objectives • learn by doing • always be posting • experiment, track, refine: www.twitclicks.com • pre-determine metrics
  • 68.
    Tips from AllStateinsurance • it’s a tactic, not an objective • drive traffic to your own site • get ideas by listening • have clear objectives • learn by doing • always be posting • experiment, track, refine: www.twitclicks.com • pre-determine metrics • find your followers
  • 69.
    Tips from AllStateinsurance • it’s a tactic, not an objective • drive traffic to your own site • get ideas by listening • have clear objectives • learn by doing • always be posting • experiment, track, refine: www.twitclicks.com • pre-determine metrics • find your followers • don’t use marketing speak
  • 70.
  • 71.
    my “take-home” points socialmedia will overtake marketing: CEO; Denuo
  • 72.
    my “take-home” points socialmedia will overtake marketing: CEO; Denuo Superior products and services are more important than any marketing efforts
  • 73.
    my “take-home” points socialmedia will overtake marketing: CEO; Denuo Superior products and services are more important than any marketing efforts work with partners not suppliers
  • 74.
    my “take-home” points socialmedia will overtake marketing: CEO; Denuo Superior products and services are more important than any marketing efforts work with partners not suppliers Address detractors
  • 75.
    my “take-home” points socialmedia will overtake marketing: CEO; Denuo Superior products and services are more important than any marketing efforts work with partners not suppliers Address detractors note the mommy bloggers
  • 76.
    my “take-home” points socialmedia will overtake marketing: CEO; Denuo Superior products and services are more important than any marketing efforts work with partners not suppliers Address detractors note the mommy bloggers leverage technology to determine what your consumers want
  • 77.
    my “take-home” points social media will overtake marketing: CEO; Denuo Superior products and services are more important than any marketing efforts work with partners not suppliers Address detractors note the mommy bloggers leverage technology to determine what your consumers want be more comfortable to “let go” / loose control
  • 78.
    my “take-home” points social media will overtake marketing: CEO; Denuo Superior products and services are more important than any marketing efforts work with partners not suppliers Address detractors note the mommy bloggers leverage technology to determine what your consumers want be more comfortable to “let go” / loose control to digital natives, there’s no new media, just media
  • 79.
    now what? • presentationonline: emarketingblog.co.za • regular updates: twitter.com/japies • start planning your trip to: ad:tech san francisco, April 2010 ad-tech.com/sf