e-solutions for
   campaigning and
      awareness
Miles Maier   Twitter @LasaICT
Lasa
About Lasa
• 25+ years in the sector
• Technology leadership, publications,
  events and consultancy
  www.lasa.org.uk/ict


• Welfare Rights
  www.rightsnet.org.uk
• Funded by DfE via Children England
• Capacity building CYP knowledge of ICT
• Series of 6 webinars on technology

  www.childrenengland.org.uk/overview/1584
Take-Aways
We all campaign and raise awareness for our
issue. Now about using new media to….

• Share CONTENT

• Start CONVERSATIONS

• Work in COLLABORATION

SHOW AND TELL YOUR STORY to
$UPPORTER$
Audience Poll #1
Organisational use of new media?
•   Facebook
•   Twitter
•   YouTube or Vimeo
•   Flickr or Picassa
•   LinkedIn
•   Pinterest
•   Storify
•   Website you can self update
#1.
WHAT IS
SOCIAL
MEDIA?
“   Social media…is
    about pursuing
    relationships and
    fostering
    communities.

    Paul Adams,          Google
    http://thinkoutsidein.com/blog
Social media is the vehicle
by which men have finally
decided it’s cool – and
valuable – to open up,
share, make friends and
have conversations.
(Women have know this for
eons.)”
Diane Hessan
http://Communispace.com
Social media is online media
that starts conversations,
encourages people to pass it
on to others, and finds ways to
travel on its own.
Idealware
http://www.idealware.com
#2.
WHY DO
WE NEED
SOCIAL
Why social media?
• huge and still growing

• cost-effective way to engage

• complements your existing comms

• driving traffic, increasing supporters

• effective at some things, less effective at
  others
Social Networking – the numbers
....if Facebook
were a country, it
would be…..


….the third most
populated in the world,
ahead of the United
States.


Only China & India are more populated
Social Networking – the numbers

• Of all the websites visited in UK, top 2 are
  Social Networks - Google (9.5%),
  Facebook (6.6%), YouTube (3.5%), ebay
  (1.9%), WinMail (1.4%). Google = 91% of
  search traffic. (HitWise – Feb 2012)

• Use of social networks is 23% of time spent
  on internet in UK, 159% increase in last 3
  years

• Of the 48.6 million adult population (ONS),
  77% have a Facebook profile, 66% are
  YouTube users, 32% are on Twitter and
  16% have a presence on LinkedIn. (Umph
  Sept 2011 – sample of 2,400 adults)

• YouTube 2nd most popular way to search
  for content. 24hrs is uploaded every minute
Social Networking – the numbers

• Average social network user is aged 37
• 96% of aged 18-34 on one or more
  network

• 52% of Facebook users are 18 to 34 yrs

• 58% of their media content on mobile
  devices

• 30% check their status as soon as they
  wake up


So, its not a passing phase, but it is important that
organisations direct effort to the right network(s)
(From – Ofcom, www.clickymedia.co.uk & www.hitwise.com)
#3.
OTHER
CHARITIES &
SOCIAL MEDIA
Facebook
• Driving traffic to website

• Moving people to take action – advocate,
  volunteer

• Less success with direct fundraising

• Resource: min. 2 hours per week
It’s the place where young
    people already network
                 and share

  Great to create a Group
for network of Supporters

   Set up a Page around a
   campaign or issue, not
   about the organisation

   Check privacy settings
 which change frequently
Responsible use by young
 people & friend unfollow

 Link to Twitter & Website
Twitter
• Connect with like-minded organisations and
  people

• Cultivating new connections

• Huge reach, quickly

• Resource: min. 2 hours per week
Events AS they happen
 not AFTER they have
      happened

A transient conversation

     Short updates

      # hashtags

 Signposts to resources

 Conversation starters
YouTube
• Video can be compelling

• Start conversations, spreading the word,
  hosting user content, host a video channel

• Driving traffic to your website

• Resource: min. depends on what you plan to
  do
Anyone can be a
                                                                   content creator

                                                                  Increases Reach

                                                                      Call to Action

                                                            Spread & Share – don't
                                                              have to rely on TV or
                                                                          reporters

                                                                 Show face of your
                                                              organisation and has
                                                                        personality

                                                              Stream video content
                                                                 with Bambuser or
                                                                          Ustream
http://www.youtube.com/watch?v=P8KiVLGyPjI&feature=relmfu

      http://www.youtube.com/watch?v=cRh8LDz3UTg
Professional Social
           Networking

Recently passed 100m
                users

    Join sector specific
        special interest
     discussion groups

    Now has section to
      record volunteer
           experience

Resource: min. 2 hours
             per week
Host your own
                                     Social Network

                                  Communities building
                                  their own spaces
                                  - for discussion
                                  - sharing
                                  - shows belonging




        Alternatives:
Yammer, Google Sites, SocialGo,
   Facebook, Wackwall.com
Other tools
• Google+ - create online communities similar to
  Facebook

• Google Hangouts – online video streaming of
  events

• Pinterest – collect and share items of interest
Social Networking sites for Younger
                   Audience
•   Legal age for most sites is 13 yrs old – though some young people
    using these sites anyway
•   Don't over react! → Set a good example → Promote responsible
    use
•   Once an image or comment is out there ... it's out there for ever




        Club Penguin      Superclubs (Scplus.com)        Fantage
E-Safety
• Children England website
• Munch, Poke, Ping – Stephen Carrick-Davies
• The Digital Edge - Tim Davies, David Wilcox, Alex
  Farrow
• www.kenttrustweb.org.uk
• www.childrenandyouth.org.uk
• www.scouts.org.uk
• www.wisekids.org.uk
#4.
HOW TO
GET
STARTED
Audience Poll #2
Barriers to your organisation’s use of social
media?
• Where do I start?
• Lack of knowledge
• Confidence / Fear
• Capacity / Resources
• No access from my computer
• Don't have any time
• Scepticism – what's the point?
First Steps
• Know your objectives and what you want to
  say
• Research where your audience are – do you
  know?
• Plan how to use the tools – have a strategy
• Choose tool to match audience and
  implement
• Sustain the conversation and say thank you
Promoting your group
How you could promote your cause:
• Think about the mission and aim of what you do
• Can you write down your key message in 140
  characters, what hooks would you use?
• Use new media to tell the story?

• How would you interest people in what you are
  promoting?
• Could you Pitch it?
Immediacy and response
expected
Type                  Reply within
Letter                2 weeks
Email                 2 days
Facebook              2 hours
Twitter               2 minutes


  Hours per week                     Max. number of
  you can commit to             2    social media
  social media                       channels you can
                                     support
Which tools?
           Goal #1   Goal #2   Audience:       Content:           Expertise:        Total   Rank
                               Research best   how easy will      how easy to get
                               channel to      it be for you to   staff up to
                               connect with    produce the        speed?
                               your audience   necessary
                                               content?




Facebook



Twitter



LinkedIn



Youtube
Pulling it all together
• Social media drives traffic to your website
• Good for collaboration and inspiring action
• Not so good for direct fundraising
• Use consistent messages across all websites & social
  networks


• Share links ...
  • With all your social networking sites
  • With everyone!
Where to next…?
Where to start…
Social Media Planning Guides
www.idealware.org/

Digital Story
Tellinghttp://ictknowledgebase.org.uk/digitalstorytelling

Common Craft
www.commoncraft.com

SocialSource Commons
https://socialsourcecommons.org
#5.
QUICK STUFF YOU
CAN
DO NOW
Crowd -Sourcing
• Topical
• Quick
• Good PR

• 10,585
  views since
  Nov 2012
Show and tell




http://www.guardian.co.uk/lifeandstyle/video/2009/nov/07/kingsmead-eyes
Tweetchat
• Good for regular
  topical debates
• Information exchange
• Widening your
  community
• Quick and easy to set
  up
• Use the transcript for
  a blog
Find Us
• Twitter: @LasaICT
• Storify: http://storify.com/lasaict
• Vimeo: http://vimeo.com/lasacharity
• Audioboo: http://audioboo.fm/Lasa
• Slideshare: www.slideshare.net/LasaCharity
• Social Source: http://bit.ly/T3i3TO
Credits
This presentation is remixed and adapted from “What
the F**K is Social Media” by Martha Kagan of
espresso.com under Creative Commons Licence
Attribution-Non-Commercial 2.5, and added to with
nuggets of our own received wisdom (yes, really).

Thanks also to Idealware.org for their excellent
Social Media Decision Guide which informs some of
the slides on which social media to use.

All images are from iStockphoto.com unless
otherwise acknowledged.

http://creativecommons.org/licenses/by-nc/2.5/

Lasa esolutions campaigning and awareness

  • 1.
    e-solutions for campaigning and awareness Miles Maier Twitter @LasaICT Lasa
  • 2.
    About Lasa • 25+years in the sector • Technology leadership, publications, events and consultancy www.lasa.org.uk/ict • Welfare Rights www.rightsnet.org.uk
  • 3.
    • Funded byDfE via Children England • Capacity building CYP knowledge of ICT • Series of 6 webinars on technology www.childrenengland.org.uk/overview/1584
  • 4.
    Take-Aways We all campaignand raise awareness for our issue. Now about using new media to…. • Share CONTENT • Start CONVERSATIONS • Work in COLLABORATION SHOW AND TELL YOUR STORY to $UPPORTER$
  • 5.
    Audience Poll #1 Organisationaluse of new media? • Facebook • Twitter • YouTube or Vimeo • Flickr or Picassa • LinkedIn • Pinterest • Storify • Website you can self update
  • 6.
  • 7.
    Social media…is about pursuing relationships and fostering communities. Paul Adams, Google http://thinkoutsidein.com/blog
  • 8.
    Social media isthe vehicle by which men have finally decided it’s cool – and valuable – to open up, share, make friends and have conversations. (Women have know this for eons.)” Diane Hessan http://Communispace.com
  • 9.
    Social media isonline media that starts conversations, encourages people to pass it on to others, and finds ways to travel on its own. Idealware http://www.idealware.com
  • 10.
  • 11.
    Why social media? •huge and still growing • cost-effective way to engage • complements your existing comms • driving traffic, increasing supporters • effective at some things, less effective at others
  • 12.
  • 13.
    ....if Facebook were acountry, it would be….. ….the third most populated in the world, ahead of the United States. Only China & India are more populated
  • 14.
    Social Networking –the numbers • Of all the websites visited in UK, top 2 are Social Networks - Google (9.5%), Facebook (6.6%), YouTube (3.5%), ebay (1.9%), WinMail (1.4%). Google = 91% of search traffic. (HitWise – Feb 2012) • Use of social networks is 23% of time spent on internet in UK, 159% increase in last 3 years • Of the 48.6 million adult population (ONS), 77% have a Facebook profile, 66% are YouTube users, 32% are on Twitter and 16% have a presence on LinkedIn. (Umph Sept 2011 – sample of 2,400 adults) • YouTube 2nd most popular way to search for content. 24hrs is uploaded every minute
  • 15.
    Social Networking –the numbers • Average social network user is aged 37 • 96% of aged 18-34 on one or more network • 52% of Facebook users are 18 to 34 yrs • 58% of their media content on mobile devices • 30% check their status as soon as they wake up So, its not a passing phase, but it is important that organisations direct effort to the right network(s) (From – Ofcom, www.clickymedia.co.uk & www.hitwise.com)
  • 16.
  • 17.
    Facebook • Driving trafficto website • Moving people to take action – advocate, volunteer • Less success with direct fundraising • Resource: min. 2 hours per week
  • 18.
    It’s the placewhere young people already network and share Great to create a Group for network of Supporters Set up a Page around a campaign or issue, not about the organisation Check privacy settings which change frequently Responsible use by young people & friend unfollow Link to Twitter & Website
  • 20.
    Twitter • Connect withlike-minded organisations and people • Cultivating new connections • Huge reach, quickly • Resource: min. 2 hours per week
  • 21.
    Events AS theyhappen not AFTER they have happened A transient conversation Short updates # hashtags Signposts to resources Conversation starters
  • 22.
    YouTube • Video canbe compelling • Start conversations, spreading the word, hosting user content, host a video channel • Driving traffic to your website • Resource: min. depends on what you plan to do
  • 23.
    Anyone can bea content creator Increases Reach Call to Action Spread & Share – don't have to rely on TV or reporters Show face of your organisation and has personality Stream video content with Bambuser or Ustream http://www.youtube.com/watch?v=P8KiVLGyPjI&feature=relmfu http://www.youtube.com/watch?v=cRh8LDz3UTg
  • 26.
    Professional Social Networking Recently passed 100m users Join sector specific special interest discussion groups Now has section to record volunteer experience Resource: min. 2 hours per week
  • 27.
    Host your own Social Network Communities building their own spaces - for discussion - sharing - shows belonging Alternatives: Yammer, Google Sites, SocialGo, Facebook, Wackwall.com
  • 28.
    Other tools • Google+- create online communities similar to Facebook • Google Hangouts – online video streaming of events • Pinterest – collect and share items of interest
  • 29.
    Social Networking sitesfor Younger Audience • Legal age for most sites is 13 yrs old – though some young people using these sites anyway • Don't over react! → Set a good example → Promote responsible use • Once an image or comment is out there ... it's out there for ever Club Penguin Superclubs (Scplus.com) Fantage
  • 30.
    E-Safety • Children Englandwebsite • Munch, Poke, Ping – Stephen Carrick-Davies • The Digital Edge - Tim Davies, David Wilcox, Alex Farrow • www.kenttrustweb.org.uk • www.childrenandyouth.org.uk • www.scouts.org.uk • www.wisekids.org.uk
  • 31.
  • 32.
    Audience Poll #2 Barriersto your organisation’s use of social media? • Where do I start? • Lack of knowledge • Confidence / Fear • Capacity / Resources • No access from my computer • Don't have any time • Scepticism – what's the point?
  • 33.
    First Steps • Knowyour objectives and what you want to say • Research where your audience are – do you know? • Plan how to use the tools – have a strategy • Choose tool to match audience and implement • Sustain the conversation and say thank you
  • 34.
    Promoting your group Howyou could promote your cause: • Think about the mission and aim of what you do • Can you write down your key message in 140 characters, what hooks would you use? • Use new media to tell the story? • How would you interest people in what you are promoting? • Could you Pitch it?
  • 35.
    Immediacy and response expected Type Reply within Letter 2 weeks Email 2 days Facebook 2 hours Twitter 2 minutes Hours per week Max. number of you can commit to 2 social media social media channels you can support
  • 36.
    Which tools? Goal #1 Goal #2 Audience: Content: Expertise: Total Rank Research best how easy will how easy to get channel to it be for you to staff up to connect with produce the speed? your audience necessary content? Facebook Twitter LinkedIn Youtube
  • 37.
    Pulling it alltogether • Social media drives traffic to your website • Good for collaboration and inspiring action • Not so good for direct fundraising • Use consistent messages across all websites & social networks • Share links ... • With all your social networking sites • With everyone!
  • 38.
  • 39.
    Where to start… SocialMedia Planning Guides www.idealware.org/ Digital Story Tellinghttp://ictknowledgebase.org.uk/digitalstorytelling Common Craft www.commoncraft.com SocialSource Commons https://socialsourcecommons.org
  • 40.
  • 41.
    Crowd -Sourcing • Topical •Quick • Good PR • 10,585 views since Nov 2012
  • 42.
  • 43.
    Tweetchat • Good forregular topical debates • Information exchange • Widening your community • Quick and easy to set up • Use the transcript for a blog
  • 44.
    Find Us • Twitter:@LasaICT • Storify: http://storify.com/lasaict • Vimeo: http://vimeo.com/lasacharity • Audioboo: http://audioboo.fm/Lasa • Slideshare: www.slideshare.net/LasaCharity • Social Source: http://bit.ly/T3i3TO
  • 45.
    Credits This presentation isremixed and adapted from “What the F**K is Social Media” by Martha Kagan of espresso.com under Creative Commons Licence Attribution-Non-Commercial 2.5, and added to with nuggets of our own received wisdom (yes, really). Thanks also to Idealware.org for their excellent Social Media Decision Guide which informs some of the slides on which social media to use. All images are from iStockphoto.com unless otherwise acknowledged. http://creativecommons.org/licenses/by-nc/2.5/

Editor's Notes

  • #8 ASK THE AUDIENCE TO ANSWER WHY WE NEED SOCIAL MEDIA
  • #14 Facebook 845mChina 1.3bn, India 1.2bn, USA 313m