The document discusses the City of Oak Harbor's Communication and Good Neighbor Plan for their Clean Water Facility Project. The plan aims to (1) provide clear and transparent communication to keep residents, businesses and travelers informed of construction impacts and timelines, (2) manage expectations by overcommunicating potential impacts, and (3) foster relationships and engage all stakeholders through various communication tools. The tools include weekly construction updates, community meetings, door hangers and signage to provide information and a contact for any issues. The Good Neighbor Plan also sets expectations around notification of disruptive activities and accountability from the City, contractor and manager to address issues that may arise during construction.

1. Oak Harbor Clean Water
Facility Project
City Council Workshop – July 22, 2015
6/17/2015

2. Communication and Good
Neighbor Plan
6/17/2015

3. The City’s commitment to the community on
communication, avoiding or lessening
construction impacts, and neighborhood problem
solving throughout construction.
What is a Communication and Good Neighbor Plan?
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4. • No surprises – Clear, concise, and transparent
communications support businesses, residents, and travelers to
plan on a day-to-day basis. All the while, maintain focus on
the big picture and milestones.
• Manage expectations – Goal is that all key audiences
understand construction impacts. It is always better to over-
communicate with proactive rather than reactive information.
• View all work as construction – Whether it is surveying,
field work, inspections, pre- or post-construction
mobilization/demobilization.
Communication Plan – Principles
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5. • Recongize construction has real-time impacts to
neighbors and users – they may need quick responses to
resolve concerns.
• Recognize existing sense of place – Unique elements or
wayfinding can add a touch of whimsy and education to
sometimes bleak construction.
Communication Plan – Principles
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6. • Foster relationships and partnerships – Build trust and
look for opportunities to partner.
• Engage all users and stakeholders with accessible
information.
Communication Plan – Principles
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7. • Weekly construction updates (email and website)
• Community drop-in hours (2nd and 4th Monday)
• Community events
• Door hangers, bill stuffers, newsletters, signage
on site
• Council updates and workshops
• Public meetings at major milestones
Communication Plan – Tools
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8. • Business cards, magnets, and door hangers with
contact information for immediate neighbors
• Project information number is available 24-
hours, especially for emergent issues
• Initial call/response within 24-hours
Good Neighbor Plan:
Tools for Problem Solving with the Community
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9. • Sets expectation: community notification prior to
disruptive construction
• Change to impacts (e.g., site size)
• Noise
• Detours
• Contractor will adhere to noise variance and
hours of work
Good Neighbor Plan: Everyone is Accountable!
(City, Contractor, Manager, Outreach)
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10. Examples:
• Transportation/hauling expectations
• Transportation/parking expectations
• Marine impacts for boating in Oak Harbor Bay
• Event management in Windjammer Park
Council input welcome
Expectations of construction to be identified in plan
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