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13 COMMANDMENTS
FOR CRAFTING
SUCCESSFUL BUSINESS STRATEGIES
Dr WILFRED MONTEIRO
Executive Director
SYNERGY MANAGEMENT ASSOCIATES
Mumbai- INDIA
www.synergymanager.net
P A T H F I N D E R ©
THE CORPORATE PLANNING RETREAT
Dr WILFRED MONTEIRO
Executive Director
SYNERGY MANAGEMENT ASSOCIATES
Mumbai- INDIA
www.synergymanager.net
P A T H F I N D E R ©
THE CORPORATE PLANNING RETREAT
“ Mastering life
is the process of moving
from where
you are
to where
You want to be”
- Werner Erhard
copyright Dr Wilfred Monteiro
www.synergymanager.net -all rights
reserved
“ Mastering life
is the process of moving
from where
you are
to where
You want to be”
- Werner Erhard
Taking time to
think
and reflect
may be more
important
than many
COMPANIES
allow time for!copyright Dr Wilfred Monteiro
www.synergymanager.net -all rights
reserved
Taking time to
think
and reflect
may be more
important
than many
COMPANIES
allow time for!
“ Most important,
leaders can
conceive and articulate goals
that lift people
out of their
petty preoccupations
and unite them
in pursuit of objectives
worthy of their best efforts. ”
- John Gardner
copyright Dr Wilfred Monteiro
www.synergymanager.net -all rights
reserved
“ Most important,
leaders can
conceive and articulate goals
that lift people
out of their
petty preoccupations
and unite them
in pursuit of objectives
worthy of their best efforts. ”
- John Gardner
Most organizations don’t know how to
execute strategy.
“Less than 10% of
strategies
effectively
formulated are
effectively
executed.”
copyright Dr Wilfred Monteiro
www.synergymanager.net -all rights
reserved
“Less than 10% of
strategies
effectively
formulated are
effectively
executed.”
– Fortune Magazine
KNOWING – DOING GAP
Percent of large companies who …
… regarded themselves as good
or excellent at generating new
knowledge
46%
copyright Dr Wilfred Monteiro
www.synergymanager.net -all rights
reserved
7
… reported having launched new
products based on the application
of new knowledge
14% (of the same firms)
Source: J. Pfeiffer and R.I. Sutton, The Knowing – Doing Gap (Boston: Harvard Business School Press, 2000)
TESTS OF A WINNING STRATEGY
• GOODNESS OF FIT TEST
– How well is strategy matched to firm’s situation?
• COMPETITIVE ADVANTAGE TEST
– Does strategy lead to sustainable competitive
advantage?
• PERFORMANCE TEST
– Does strategy boost firm performance?
copyright Dr Wilfred Monteiro
www.synergymanager.net -all rights
reserved
• GOODNESS OF FIT TEST
– How well is strategy matched to firm’s situation?
• COMPETITIVE ADVANTAGE TEST
– Does strategy lead to sustainable competitive
advantage?
• PERFORMANCE TEST
– Does strategy boost firm performance?
What is strategic management?
• A continuous, iterative process aimed at
keeping an organization as a whole
approporiately matched to its environment
(Certo and Peter)
• Keeping the business in tune with
management and marketing forces both
outside and inside the firm
copyright Dr Wilfred Monteiro
www.synergymanager.net -all rights
reserved
• A continuous, iterative process aimed at
keeping an organization as a whole
approporiately matched to its environment
(Certo and Peter)
• Keeping the business in tune with
management and marketing forces both
outside and inside the firm
Choosing how the organization will be
DIFFERENT- AL RIES
“Strategic management is an ongoing process that
assesses the business and the industries in which the company is involved;
assesses its competitors and sets goals and strategies to meet all existing and
potential competitors;
and then reassesses each strategy annually or quarterly [i.e. regularly] to
determine how it has been implemented and whether it has succeeded or
needs replacement by a new strategy to meet
changed circumstances, new technology, new competitors, a new
economic environment., or a new social, financial, or political
environment.”
(Lamb, 1984:ix)
copyright Dr Wilfred Monteiro
www.synergymanager.net -all rights
reserved
“Strategic management is an ongoing process that
assesses the business and the industries in which the company is involved;
assesses its competitors and sets goals and strategies to meet all existing and
potential competitors;
and then reassesses each strategy annually or quarterly [i.e. regularly] to
determine how it has been implemented and whether it has succeeded or
needs replacement by a new strategy to meet
changed circumstances, new technology, new competitors, a new
economic environment., or a new social, financial, or political
environment.”
(Lamb, 1984:ix)
COMPETITIVE STRATEGY PRINCIPLE
Successful companies invest
aggressively in creating sustainable competitive
advantage, for it is their
single most dependable contributor
to above average ROI!
copyright Dr Wilfred Monteiro
www.synergymanager.net -all rights
reserved
Successful companies invest
aggressively in creating sustainable competitive
advantage, for it is their
single most dependable contributor
to above average ROI!
THE FIVE GENERIC COMPETITIVE
STRATEGIES
LOW-COST LEADERSHIP
• Striving to be the overall low-cost provider in industry
• BROAD DIFFERENTIATION
• Striving to build customer loyalty by differentiating one’s
product offerings from rivals’ products
• BEST-COST PROVIDER STRATEGY
• Striving to give customers more value for the money by
combining an emphasis on low cost with an emphasis on
upscale differentiation
copyright Dr Wilfred Monteiro
www.synergymanager.net -all rights
reserved
LOW-COST LEADERSHIP
• Striving to be the overall low-cost provider in industry
• BROAD DIFFERENTIATION
• Striving to build customer loyalty by differentiating one’s
product offerings from rivals’ products
• BEST-COST PROVIDER STRATEGY
• Striving to give customers more value for the money by
combining an emphasis on low cost with an emphasis on
upscale differentiation
Five Qualities that Lead to
Competitive Advantage
Appropriability
– Can you actually capture the
profits that can be made in
the business?
– Supernormal returns
• Profits that are above the
average for a comparable set
of firms
• Primarily a function of
greater-than-average
cost-price margins
Superiority
Inimitability
copyright Dr Wilfred Monteiro
www.synergymanager.net -all rights
reserved
Appropriability
– Can you actually capture the
profits that can be made in
the business?
– Supernormal returns
• Profits that are above the
average for a comparable set
of firms
• Primarily a function of
greater-than-average
cost-price margins
Durability
Non-substitutability
Appropriability
THREE QUESTIONS
When a firm is
experiencing
difficulties, its
good to ask three
questions
Is its strategy flawed?
Is the implementation of its
strategy flawed?
copyright Dr Wilfred Monteiro
www.synergymanager.net -all rights
reserved
14
When a firm is
experiencing
difficulties, its
good to ask three
questions
Is the implementation of its
strategy flawed?
Are both strategy and
implementation flawed?
13 COMMANDMENTS FOR CRAFTING SUCCESSFUL BUSINESS
STRATEGIES
1. Always put top priority on crafting and executing
strategic moves that enhance a firm’s competitive
position for the long-term and that serve to
establish it as an industry leader.
2. Understand that a clear, consistent competitive
strategy, when well-crafted and well-executed,
builds reputation and recognizable industry position
whereas a strategy aimed solely at capturing
momentary market opportunities yields fleeting
benefits.
1. Always put top priority on crafting and executing
strategic moves that enhance a firm’s competitive
position for the long-term and that serve to
establish it as an industry leader.
2. Understand that a clear, consistent competitive
strategy, when well-crafted and well-executed,
builds reputation and recognizable industry position
whereas a strategy aimed solely at capturing
momentary market opportunities yields fleeting
benefits.
copyright Dr Wilfred Monteiro
www.synergymanager.net -all rights
reserved
13 COMMANDMENTS FOR CRAFTING SUCCESSFUL BUSINESS
STRATEGIES
3. Endeavor not to get “stuck back in the pack”
with no coherent long-term strategy or
distinctive competitive position, and little
prospect of climbing into the ranks of the
industry leaders.
4. Invest in creating a sustainable competitive
advantage, for it is a most dependable
contributor to above-average profitability
3. Endeavor not to get “stuck back in the pack”
with no coherent long-term strategy or
distinctive competitive position, and little
prospect of climbing into the ranks of the
industry leaders.
4. Invest in creating a sustainable competitive
advantage, for it is a most dependable
contributor to above-average profitability
copyright Dr Wilfred Monteiro
www.synergymanager.net -all rights
reserved
13 COMMANDMENTS FOR CRAFTING SUCCESSFUL BUSINESS
STRATEGIES
5. Play aggressive offense to build competitive
advantage and aggressive defense to protect it.
6. Avoid strategies capable of succeeding only in the
best of circumstances.
7. Likewise, avoid rigidly prescribed or inflexible
strategies -- changing market conditions may render
it quickly obsolete.
5. Play aggressive offense to build competitive
advantage and aggressive defense to protect it.
6. Avoid strategies capable of succeeding only in the
best of circumstances.
7. Likewise, avoid rigidly prescribed or inflexible
strategies -- changing market conditions may render
it quickly obsolete.
copyright Dr Wilfred Monteiro
www.synergymanager.net -all rights
reserved
13 COMMANDMENTS FOR CRAFTING SUCCESSFUL BUSINESS
STRATEGIES
8. Don’t underestimate the reactions and the
commitment of rival firms.
9. Be wary of attacking strong, resourceful
rivals without first having solid competitive
advantage and ample financial strength.
10. Consider that attacking competitive
weakness is usually more profitable than
attacking competitive strength.
8. Don’t underestimate the reactions and the
commitment of rival firms.
9. Be wary of attacking strong, resourceful
rivals without first having solid competitive
advantage and ample financial strength.
10. Consider that attacking competitive
weakness is usually more profitable than
attacking competitive strength.
copyright Dr Wilfred Monteiro
www.synergymanager.net -all rights
reserved
13 COMMANDMENTS FOR CRAFTING SUCCESSFUL BUSINESS
STRATEGIES
11. Be judicious in cutting prices without an
established cost advantage.
12. Be aware that aggressive strategic moves to wrest
crucial market share away form rivals often provoke
aggressive retaliation in the form of a marketing
“arms race” and/or price wars.
13. Employ bold strategic moves in pursuing
differentiation strategies so as to open up very
meaningful gaps in quality or service or advertising
or other product attributes.
11. Be judicious in cutting prices without an
established cost advantage.
12. Be aware that aggressive strategic moves to wrest
crucial market share away form rivals often provoke
aggressive retaliation in the form of a marketing
“arms race” and/or price wars.
13. Employ bold strategic moves in pursuing
differentiation strategies so as to open up very
meaningful gaps in quality or service or advertising
or other product attributes.
copyright Dr Wilfred Monteiro
www.synergymanager.net -all rights
reserved
If you have any questions at all please
do not hesitate to send a note or call.
My email address is:
wm@synergymanager.net
If you have any questions at all please
do not hesitate to send a note or call.
My email address is:
wm@synergymanager.net
20
(c) copyright 2010 Dr Wilfred Monteiro www.synergymanager.net
• is a nationally acclaimed
stalwart in the field of
business management with
an illustrious career spanning
over 25 years
• He is a consultant and advisor
to Board of Directors of
leading companies &
Chambers of Commerce;
• a management trainer of high
repute who has conducted
over 2250 seminars in India
and abroad in areas of
business strategy, marketing
& organization development.
• a Visiting Professor to
premier management
institutes and staff training
colleges throughout India.
Dr WILFRED MONTEIRO
• is a nationally acclaimed
stalwart in the field of
business management with
an illustrious career spanning
over 25 years
• He is a consultant and advisor
to Board of Directors of
leading companies &
Chambers of Commerce;
• a management trainer of high
repute who has conducted
over 2250 seminars in India
and abroad in areas of
business strategy, marketing
& organization development.
• a Visiting Professor to
premier management
institutes and staff training
colleges throughout India.
21website: www.synergymanager.net(c) copyright 2010 Dr Wilfred Monteiro
www.synergymanager.net
– http://wilfredmonteiro.blogspot.in/
– http://negotiating-wizard.blogspot.in
– http://salescoach-india.blogspot.in
– http://the-sales-champ.blogspot.in
– http://salesforce-excellence.blogspot.in
– http://strategic-selling.blogspot.in
– http://hrm-excellence.blogspot.in
– http://personal-growth-guru.blogspot.in
– http://thegreatmanager.blogspot.in
– http://leadership-by-values.blogspot.in
– http://therightetiquette.blogspot.in
Dr WILFRED MONTEIRO
please view the blogspots I have developed for my participant ongoing learning
– http://wilfredmonteiro.blogspot.in/
– http://negotiating-wizard.blogspot.in
– http://salescoach-india.blogspot.in
– http://the-sales-champ.blogspot.in
– http://salesforce-excellence.blogspot.in
– http://strategic-selling.blogspot.in
– http://hrm-excellence.blogspot.in
– http://personal-growth-guru.blogspot.in
– http://thegreatmanager.blogspot.in
– http://leadership-by-values.blogspot.in
– http://therightetiquette.blogspot.in
22website: www.synergymanager.net
(c) copyright 2010
Dr Wilfred
Monteiro
www.synergyman
ager.net
CONTACT US
Dr Wilfred Monteiro
TELE : 91 22 9819843927
EMAIL: wm@synergymanager.net
website:
www.synergymanager.net
copyright Dr Wilfred Monteiro www.synergymanager.net -all rights reserved
SYNERGY MANAGEMENT ASSOCIATES
since 1993
Designing Business Excellence Models
Corporate Planning & Strategy Summits
Change Management Initiatives
Business Leadership Development
Performance Management Systems

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13 commandments for crafting successful business strategies

  • 1. 13 COMMANDMENTS FOR CRAFTING SUCCESSFUL BUSINESS STRATEGIES Dr WILFRED MONTEIRO Executive Director SYNERGY MANAGEMENT ASSOCIATES Mumbai- INDIA www.synergymanager.net
  • 2. P A T H F I N D E R © THE CORPORATE PLANNING RETREAT Dr WILFRED MONTEIRO Executive Director SYNERGY MANAGEMENT ASSOCIATES Mumbai- INDIA www.synergymanager.net P A T H F I N D E R © THE CORPORATE PLANNING RETREAT
  • 3. “ Mastering life is the process of moving from where you are to where You want to be” - Werner Erhard copyright Dr Wilfred Monteiro www.synergymanager.net -all rights reserved “ Mastering life is the process of moving from where you are to where You want to be” - Werner Erhard
  • 4. Taking time to think and reflect may be more important than many COMPANIES allow time for!copyright Dr Wilfred Monteiro www.synergymanager.net -all rights reserved Taking time to think and reflect may be more important than many COMPANIES allow time for!
  • 5. “ Most important, leaders can conceive and articulate goals that lift people out of their petty preoccupations and unite them in pursuit of objectives worthy of their best efforts. ” - John Gardner copyright Dr Wilfred Monteiro www.synergymanager.net -all rights reserved “ Most important, leaders can conceive and articulate goals that lift people out of their petty preoccupations and unite them in pursuit of objectives worthy of their best efforts. ” - John Gardner
  • 6. Most organizations don’t know how to execute strategy. “Less than 10% of strategies effectively formulated are effectively executed.” copyright Dr Wilfred Monteiro www.synergymanager.net -all rights reserved “Less than 10% of strategies effectively formulated are effectively executed.” – Fortune Magazine
  • 7. KNOWING – DOING GAP Percent of large companies who … … regarded themselves as good or excellent at generating new knowledge 46% copyright Dr Wilfred Monteiro www.synergymanager.net -all rights reserved 7 … reported having launched new products based on the application of new knowledge 14% (of the same firms) Source: J. Pfeiffer and R.I. Sutton, The Knowing – Doing Gap (Boston: Harvard Business School Press, 2000)
  • 8. TESTS OF A WINNING STRATEGY • GOODNESS OF FIT TEST – How well is strategy matched to firm’s situation? • COMPETITIVE ADVANTAGE TEST – Does strategy lead to sustainable competitive advantage? • PERFORMANCE TEST – Does strategy boost firm performance? copyright Dr Wilfred Monteiro www.synergymanager.net -all rights reserved • GOODNESS OF FIT TEST – How well is strategy matched to firm’s situation? • COMPETITIVE ADVANTAGE TEST – Does strategy lead to sustainable competitive advantage? • PERFORMANCE TEST – Does strategy boost firm performance?
  • 9. What is strategic management? • A continuous, iterative process aimed at keeping an organization as a whole approporiately matched to its environment (Certo and Peter) • Keeping the business in tune with management and marketing forces both outside and inside the firm copyright Dr Wilfred Monteiro www.synergymanager.net -all rights reserved • A continuous, iterative process aimed at keeping an organization as a whole approporiately matched to its environment (Certo and Peter) • Keeping the business in tune with management and marketing forces both outside and inside the firm Choosing how the organization will be DIFFERENT- AL RIES
  • 10. “Strategic management is an ongoing process that assesses the business and the industries in which the company is involved; assesses its competitors and sets goals and strategies to meet all existing and potential competitors; and then reassesses each strategy annually or quarterly [i.e. regularly] to determine how it has been implemented and whether it has succeeded or needs replacement by a new strategy to meet changed circumstances, new technology, new competitors, a new economic environment., or a new social, financial, or political environment.” (Lamb, 1984:ix) copyright Dr Wilfred Monteiro www.synergymanager.net -all rights reserved “Strategic management is an ongoing process that assesses the business and the industries in which the company is involved; assesses its competitors and sets goals and strategies to meet all existing and potential competitors; and then reassesses each strategy annually or quarterly [i.e. regularly] to determine how it has been implemented and whether it has succeeded or needs replacement by a new strategy to meet changed circumstances, new technology, new competitors, a new economic environment., or a new social, financial, or political environment.” (Lamb, 1984:ix)
  • 11. COMPETITIVE STRATEGY PRINCIPLE Successful companies invest aggressively in creating sustainable competitive advantage, for it is their single most dependable contributor to above average ROI! copyright Dr Wilfred Monteiro www.synergymanager.net -all rights reserved Successful companies invest aggressively in creating sustainable competitive advantage, for it is their single most dependable contributor to above average ROI!
  • 12. THE FIVE GENERIC COMPETITIVE STRATEGIES LOW-COST LEADERSHIP • Striving to be the overall low-cost provider in industry • BROAD DIFFERENTIATION • Striving to build customer loyalty by differentiating one’s product offerings from rivals’ products • BEST-COST PROVIDER STRATEGY • Striving to give customers more value for the money by combining an emphasis on low cost with an emphasis on upscale differentiation copyright Dr Wilfred Monteiro www.synergymanager.net -all rights reserved LOW-COST LEADERSHIP • Striving to be the overall low-cost provider in industry • BROAD DIFFERENTIATION • Striving to build customer loyalty by differentiating one’s product offerings from rivals’ products • BEST-COST PROVIDER STRATEGY • Striving to give customers more value for the money by combining an emphasis on low cost with an emphasis on upscale differentiation
  • 13. Five Qualities that Lead to Competitive Advantage Appropriability – Can you actually capture the profits that can be made in the business? – Supernormal returns • Profits that are above the average for a comparable set of firms • Primarily a function of greater-than-average cost-price margins Superiority Inimitability copyright Dr Wilfred Monteiro www.synergymanager.net -all rights reserved Appropriability – Can you actually capture the profits that can be made in the business? – Supernormal returns • Profits that are above the average for a comparable set of firms • Primarily a function of greater-than-average cost-price margins Durability Non-substitutability Appropriability
  • 14. THREE QUESTIONS When a firm is experiencing difficulties, its good to ask three questions Is its strategy flawed? Is the implementation of its strategy flawed? copyright Dr Wilfred Monteiro www.synergymanager.net -all rights reserved 14 When a firm is experiencing difficulties, its good to ask three questions Is the implementation of its strategy flawed? Are both strategy and implementation flawed?
  • 15. 13 COMMANDMENTS FOR CRAFTING SUCCESSFUL BUSINESS STRATEGIES 1. Always put top priority on crafting and executing strategic moves that enhance a firm’s competitive position for the long-term and that serve to establish it as an industry leader. 2. Understand that a clear, consistent competitive strategy, when well-crafted and well-executed, builds reputation and recognizable industry position whereas a strategy aimed solely at capturing momentary market opportunities yields fleeting benefits. 1. Always put top priority on crafting and executing strategic moves that enhance a firm’s competitive position for the long-term and that serve to establish it as an industry leader. 2. Understand that a clear, consistent competitive strategy, when well-crafted and well-executed, builds reputation and recognizable industry position whereas a strategy aimed solely at capturing momentary market opportunities yields fleeting benefits. copyright Dr Wilfred Monteiro www.synergymanager.net -all rights reserved
  • 16. 13 COMMANDMENTS FOR CRAFTING SUCCESSFUL BUSINESS STRATEGIES 3. Endeavor not to get “stuck back in the pack” with no coherent long-term strategy or distinctive competitive position, and little prospect of climbing into the ranks of the industry leaders. 4. Invest in creating a sustainable competitive advantage, for it is a most dependable contributor to above-average profitability 3. Endeavor not to get “stuck back in the pack” with no coherent long-term strategy or distinctive competitive position, and little prospect of climbing into the ranks of the industry leaders. 4. Invest in creating a sustainable competitive advantage, for it is a most dependable contributor to above-average profitability copyright Dr Wilfred Monteiro www.synergymanager.net -all rights reserved
  • 17. 13 COMMANDMENTS FOR CRAFTING SUCCESSFUL BUSINESS STRATEGIES 5. Play aggressive offense to build competitive advantage and aggressive defense to protect it. 6. Avoid strategies capable of succeeding only in the best of circumstances. 7. Likewise, avoid rigidly prescribed or inflexible strategies -- changing market conditions may render it quickly obsolete. 5. Play aggressive offense to build competitive advantage and aggressive defense to protect it. 6. Avoid strategies capable of succeeding only in the best of circumstances. 7. Likewise, avoid rigidly prescribed or inflexible strategies -- changing market conditions may render it quickly obsolete. copyright Dr Wilfred Monteiro www.synergymanager.net -all rights reserved
  • 18. 13 COMMANDMENTS FOR CRAFTING SUCCESSFUL BUSINESS STRATEGIES 8. Don’t underestimate the reactions and the commitment of rival firms. 9. Be wary of attacking strong, resourceful rivals without first having solid competitive advantage and ample financial strength. 10. Consider that attacking competitive weakness is usually more profitable than attacking competitive strength. 8. Don’t underestimate the reactions and the commitment of rival firms. 9. Be wary of attacking strong, resourceful rivals without first having solid competitive advantage and ample financial strength. 10. Consider that attacking competitive weakness is usually more profitable than attacking competitive strength. copyright Dr Wilfred Monteiro www.synergymanager.net -all rights reserved
  • 19. 13 COMMANDMENTS FOR CRAFTING SUCCESSFUL BUSINESS STRATEGIES 11. Be judicious in cutting prices without an established cost advantage. 12. Be aware that aggressive strategic moves to wrest crucial market share away form rivals often provoke aggressive retaliation in the form of a marketing “arms race” and/or price wars. 13. Employ bold strategic moves in pursuing differentiation strategies so as to open up very meaningful gaps in quality or service or advertising or other product attributes. 11. Be judicious in cutting prices without an established cost advantage. 12. Be aware that aggressive strategic moves to wrest crucial market share away form rivals often provoke aggressive retaliation in the form of a marketing “arms race” and/or price wars. 13. Employ bold strategic moves in pursuing differentiation strategies so as to open up very meaningful gaps in quality or service or advertising or other product attributes. copyright Dr Wilfred Monteiro www.synergymanager.net -all rights reserved
  • 20. If you have any questions at all please do not hesitate to send a note or call. My email address is: wm@synergymanager.net If you have any questions at all please do not hesitate to send a note or call. My email address is: wm@synergymanager.net 20 (c) copyright 2010 Dr Wilfred Monteiro www.synergymanager.net
  • 21. • is a nationally acclaimed stalwart in the field of business management with an illustrious career spanning over 25 years • He is a consultant and advisor to Board of Directors of leading companies & Chambers of Commerce; • a management trainer of high repute who has conducted over 2250 seminars in India and abroad in areas of business strategy, marketing & organization development. • a Visiting Professor to premier management institutes and staff training colleges throughout India. Dr WILFRED MONTEIRO • is a nationally acclaimed stalwart in the field of business management with an illustrious career spanning over 25 years • He is a consultant and advisor to Board of Directors of leading companies & Chambers of Commerce; • a management trainer of high repute who has conducted over 2250 seminars in India and abroad in areas of business strategy, marketing & organization development. • a Visiting Professor to premier management institutes and staff training colleges throughout India. 21website: www.synergymanager.net(c) copyright 2010 Dr Wilfred Monteiro www.synergymanager.net
  • 22. – http://wilfredmonteiro.blogspot.in/ – http://negotiating-wizard.blogspot.in – http://salescoach-india.blogspot.in – http://the-sales-champ.blogspot.in – http://salesforce-excellence.blogspot.in – http://strategic-selling.blogspot.in – http://hrm-excellence.blogspot.in – http://personal-growth-guru.blogspot.in – http://thegreatmanager.blogspot.in – http://leadership-by-values.blogspot.in – http://therightetiquette.blogspot.in Dr WILFRED MONTEIRO please view the blogspots I have developed for my participant ongoing learning – http://wilfredmonteiro.blogspot.in/ – http://negotiating-wizard.blogspot.in – http://salescoach-india.blogspot.in – http://the-sales-champ.blogspot.in – http://salesforce-excellence.blogspot.in – http://strategic-selling.blogspot.in – http://hrm-excellence.blogspot.in – http://personal-growth-guru.blogspot.in – http://thegreatmanager.blogspot.in – http://leadership-by-values.blogspot.in – http://therightetiquette.blogspot.in 22website: www.synergymanager.net (c) copyright 2010 Dr Wilfred Monteiro www.synergyman ager.net
  • 23. CONTACT US Dr Wilfred Monteiro TELE : 91 22 9819843927 EMAIL: wm@synergymanager.net website: www.synergymanager.net copyright Dr Wilfred Monteiro www.synergymanager.net -all rights reserved SYNERGY MANAGEMENT ASSOCIATES since 1993 Designing Business Excellence Models Corporate Planning & Strategy Summits Change Management Initiatives Business Leadership Development Performance Management Systems