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Specter is a marketing and 
business strategic consulting 
company. We focus on strategy, 
marketing, and branding. Our 
expertise lies in creation and 
implementation of strategies. 
What We Do 
- We grow businesses 
- We build brands 
- We transform customer experiences 
- We help to transform the companies 
into sharper, smarter, better versions 
of themselves
2
SPECTER GROUP's strategy experts help clients with their most 
complex strategic challenges. We build tailored solutions to 
help clients achieve sustained growth and emphasize 
mobilization from day one. We begin by helping clients choose 
where to focus so they can outexecute and outinvest their 
competitors―and ultimately generate higher returns. 
SPECTER GROUP's Strategy practice is anchored by seven 
SPECTER GROUP Beliefs on strategy: 
·There are few bad businesses, but many bad strategies. 
Returns are generated by delighting customers and beating 
the competition, not by pursuing hot markets. 
·Good strategies create a path to leadership economics. In a 
correctly-defined business, one or two competitors with 
superior economics, enabled by strong leadership, usually 
capture the profit pool. The paradox of leadership is that the 
strongest companies are often the furthest from achieving 
their full potential. 
3 
·A company's first priority should be unlocking the full 
potential of the core.Strategy is the science of allocating 
scarce resources. Companies that are sustained value 
creators know their core and focus their resources on 
attaining full potential before pursuing adjacencies―and 
then only with ruthless discipline. 
·Leadership starts with competitive advantage. Strategies 
lacking a sharp definition of how to win, relative to the 
industry's rules of the game, seldom return their cost of 
capital. Leadership requires companies to combine superior 
capabilities and assets to form strong, repeatable 
differentiation. 
·Customer advocacy is the acid test of competitive 
advantage. Most companies fail to deliver a superior 
customer proposition; however, sustained value creators 
are twice as likely to get it right. But no matter how good 
your proposition, low cost is critical to staying competitive 
and fueling reinvestment. 
·A good strategy is one that can be implemented. The 
reason many strategies don't deliver results is the failure to 
change behaviors. Winning strategies are designed for and 
with the front line and are understood throughout the 
organization, not just in the board room. 
·Repeatable Models® deliver enduring success. Successful 
companies build Repeatable Models with well-defined core 
differentiation, clear non-negotiables that embed the 
strategy at the front line and feedback loops to adapt 
continuously and delight their customers more, at an ever 
lower cost.
What We Do 
A business growth strategy starts with market 
insights, companies committed to growth will 
develop systems and processes to ensure a 
continuous flow of market insights into their 
business. 
What We Do 
We will help you describe and think through 
your current business model to manipulate in 
creating new strategic alternatives 
What We Do 
Our communications strategy is designed to 
help you and your organization communicate 
effectively and meet core organizational 
objectives 
How We Do 
 Market expansion strategy 
 Product diversification strategy 
 Market opportunity analysis 
 Competitive market analysis 
How We Do 
Through nine basic building blocks that 
show the logic of how a company intends 
to make money. 
How We Do 
We look at the key elements of a 
communications strategy as well as how 
PR plans, web strategies and marketing 
plans fit into your organization’s overall 
communications strategy.
5
To achieve success, we address the various intervention 
levels - from the macro level of general development 
strategies, down to the micro level of individual businesses. 
Our holistic approach leads to effective solutions to 
complex problems thanks to a deeper understanding of the 
underlying context. Here, creating the basis for sustainable 
growth through active promotion of the private sector can 
involve providing technical assistance to associations and 
other private sector organizations as well as facilitating 
knowledge and technology transfer. At the same time, we 
work with decision-makers and stakeholders to develop 
strategies and policies on macro-economic issues – going so 
far as to provide support in launching governmental and 
public-sector reforms, paying utmost attention to good 
governance practices. 
By assisting the private sector in strengthening its national 
and international competitiveness and supporting 
institutional development and capacity building in the 
private and public sectors, we keep to the principle that 
cooperation in a spirit of partnership leads to success. 
In doing so, we apply participatory methods which take into 
consideration the needs of the client and the prevailing 
specific circumstances so as to set realistic targets and to 
achieve the overall economic and social goals 
Are your competitors talking about you in their boardrooms? Does 
your strategy guide how you allocate resources? Can every employee 
articulate your strategy and are they empowered to execute on it? At 
SPECTER GROUP, we see strategy as much more than a plan. 
Our strategy consulting expertise includes: 
•Fundamentals of growth: Only one in 10 companies succeeds in 
achieving sustained growth. We help companies grow by defining 
and focusing on their core. 
•Business unit strategy: Effective strategy for business units requires 
making proprietary decisions about where to play and how to win. 
The goal is to enable a business to reach its full economic potential. 
•Corporate strategy: Corporate strategy involves a proprietary set of 
actions that enables a company to be worth more than just the sum 
of its parts. The most critical role of the center is to help business 
units achieve leadership positions. 
•Specter Innovation: SPECTER GROUP works with clients to transform 
innovation for new product development and make big ideas 
actionable by combining creative strategy and analytic approaches. 
•Emerging markets: Home to most of the world's population and 
recording double-digit growth, emerging markets in Asia, Latin 
America and Eastern Europe are must-win areas for multinational 
companies. SPECTER GROUP helps companies navigate this 
unfamiliar terrain and successfully compete against indigenous 
companies and other multinationals. 
•Sustainability: SPECTER GROUP helps companies develop renewable 
energy policies, realize the full potential of recycling processes and 
identify the impact of new trends and regulations, among other 
things. 
6
SPECTER GROUP's holistic and data-driven approach enables 
clients to achieve leadership in their core business, leverage their 
core strength to grow into adjacent opportunities, and operate at 
superior levels of performance to drive industry-leading results. 
We start by analyzing what full potential means in practical terms–for a whole company, a 
business unit or a function. Our first step is to perform a diagnostic and size the opportunity based 
on hard factual data. Our strategic and cross-functional approach helps clients unlock value 
beyond cost containment measures within a specific area of the organization. In fact, in our 
experience, addressing operating problems at the nodes–the points where business units, 
functions, geographies, and layers of management intersect and have to make and execute critical 
decisions–creates between three and four times as much value as traditional approaches to right-sizing 
and functional excellence. 
Once we have defined stretched, yet realistic targets with our clients, we work together to craft 
the most effective path to deliver the value. We follow a "board room to shop-floor" engagement 
model. We work with teams across all levels of the organization to ensure that our client 
companies capture the identified benefits, bank the savings, and build the internal capabilities to 
keep on improving performance long after our engagement ends. Our performance improvement 
work is at the heart of what we do as a firm, and is part of a continuum of tools for successful 
delivery of results. These also include customer strategy and marketing, mergers and acquisitions, 
organization and information technology. 
7
What We Do 
We design and direct results-oriented strategies for competing in 
the global economy. New themes are continuously integrated into 
the Group portfolio which follows the market developments of 
our bilateral, multilateral and private clients. 
Often projects require multidisciplinary approaches by combining 
the know-how of different sector-oriented business units. For 
these types of projects the Group has developed a cooperation 
management system to address and implement the projects to 
our clients' satisfaction. 
How We Do 
•Economic Growth & Finance 
- Regional integration 
- Trade and investment 
- Private sector development 
- Financial systems development 
- Local and regional development Economic Development 
•Macro-economic and Sector-based Policy Support 
•Promotion of an Enabling Private Sector Environment 
•SME Development and Competitiveness Enhancement 
•Trade Promotion 
•Facilitation of Regional Integration 
•Promotion of Responsible Finance 
8
What We Do 
SMEs are among the most dynamic drivers of 
economic growth and modernisation, and they are the 
most important sources of employment and income 
generation in developing countries and economies in 
transition 
What We Do 
Therefore, our mission is to provide the expertise and 
tools to facilitate entrepreneurship and to assist in 
removing the obstacles to sustainable economic and 
social development. This is focused on the micro- and 
macro-economic levels. 
What We Do 
Our communications strategy is designed to 
help you and your organization communicate 
effectively and meet core organizational 
objectives 
What We Do 
By assisting the private sector in strengthening its national 
and international competitiveness and supporting institutional 
development and capacity building in the private and public 
sectors, we keep to the principle that cooperation in a spirit of 
partnership leads to success. 
. 
What We Do 
We apply participatory methods which take into 
consideration the needs of the client and the 
prevailing specific circumstances so as to set realistic 
targets and to achieve the overall economic and 
social goals 
What We Do 
To achieve success, we address the various 
intervention levels - from the macro level of general 
development strategies, down to the micro level of 
individual businesses
The combination of an enabling environment and 
sustained public support of entrepreneurial activities is 
crucial to building wealth and reducing poverty. 
Therefore, our mission is to provide the expertise and 
tools to facilitate entrepreneurship and to assist in 
removing the obstacles to sustainable economic and 
social development. This is focused on the micro- and 
macro-economic levels. 
SMEs (Small and Medium Enterprises) are among the 
most dynamic drivers of economic growth and 
modernisation, and they are the most important sources 
of employment and income generation in developing 
countries and economies in transition. Hence, one of our 
key tasks is to increase the competitiveness of SMEs. 
A market-friendly and socially oriented political system 
together with development-focused governance is the key 
to income security and sustainable progress. This is about 
building and sustaining momentum for a fair, transparent 
and effective environment for economic and social policy-making. 
As the regulatory framework of a society and an economy is 
a decisive factor for economic and social development, we 
have included advisory services in the fields of justice and 
human rights in our portfolio. 
Institution-building measures and the launching of often 
very substantial reforms in public administration systems 
are another big challenge. In this process, our goal is to 
contribute to the actions undertaken by public institutions, 
thus gearing them towards the interests of their citizens 
and consequently increasing the quality of life. In this 
context, we emphasize the promotion of non-state actors 
and the cooperation and dialogue between civil society and 
governmental organizations. 
10
11
SPECTER GROUP is the best consulting partner for companies that are 
committed to quickly achieving and sustaining their full potential. Our 
clients realize, on average, results yielding 25 times returns on our fees 
and margin improvements of seven percentage points within two to 
three years. 
Our integrated solutions include: 
-Performance Improvement Diagnostic: Change industry boundaries to 
redefine full potential 
-Cost and Capability Assessment: Quick diagnostic to identify immediate 
and longer-term opportunities 
-Sustained Cost Transformation: Transform the cost structure across the 
organization to obtain cost leadership and gain competitive advantage 
-Complexity Management: Effectively manage all elements of 
complexity to unlock value and turbocharge the organization 
-Business Process Redesign: Achieve operational excellence at a 
company's most critical processes to deliver high quality service at a 
competitive cost 
-Capability Sourcing: Acquire the right capabilities from the right source, 
and the right shore, at the right price 
-Cash and Capital Management: Create cash visibility and a disciplined 
capital allocation process 
12
Customers are the source of real growth. SPECTER GROUP 
combines in-depth customer insights with practical expertise in 
operations and economics to help our clients create sustainable, 
organic growth. 
Applying an outside-in perspective and helping clients achieve 
growth are fundamental to our approach at SPECTER GROUP. 
With our team of global experts, SPECTER GROUP brings depth 
of experience in the following areas: 
•Customer insights and segmentation: We help clients 
understand customer needs and behaviors using our BothBrain® 
approach and develop actionable segmentation from the 
resulting insights. We help clients define the target customer or 
"sweet spot"—the area of distinct advantage over competitors— 
to inform business decisions and investment allocation. 
•Product and category management: We help firms break down 
barriers to innovation and improve ongoing customer-led 
product development so their value proposition is differentiated 
and meets customer needs. 
•Pricing: We help resolve the pricing paradox—pricing is almost 
always the #1 profit lever, yet it remains under-developed in 
most companies—by building long-term pricing capabilities and 
capitalizing on in-year-revenue opportunities. 
•Sales and channel effectiveness: We help companies identify 
quick, targeted, customized solutions as well as strategic and 
operational improvements to boost underperforming sales 
organizations. 
•Marketing and brand strategy: We help companies align 
marketing and brand strategy with overarching business 
objectives; ensure marketing investments are generating highest 
returns and reinforcing the brand positioning; and build a loyal 
customer base through branding that cultivates a strong, trusted 
image. 
•Customer experience: We work with companies to develop a 
series of positive interactions with the customer to earn their 
advocacy and inform consistent delivery of experiences to drive 
top-line growth. 
•Loyalty: We help companies nurture promoters—loyal 
customers who are more profitable, and who are active 
proponents of your business in good times and bad. For more 
information, please visit SPECTER GROUP's NET PROMOTER 
SYSTEM℠ site. 
•Go-to-market strategy: We help companies build powerful, 
integrated go-to-market systems that build a bridge between a 
company's strategy and the exceptional customer experiences 
that are the ultimate driver of customer advocacy and loyalty. 
Customer-centric businesses build a virtuous cycle we call the 
"customer wheel." We help companies at every stage of growth, 
developing custom solutions and collaborating with all levels of 
the organization. 
13
What We Do 
A business growth strategy starts with market 
insights, companies committed to growth will 
develop systems and processes to ensure a 
continuous flow of market insights into their 
business. 
What We Do 
We will help you describe and think through your 
current business model to manipulate in creating 
new strategic alternatives 
What We Do 
Our communications strategy is designed to 
help you and your organization communicate 
effectively and meet core organizational 
objectives 
What We Do 
A business growth strategy starts with market 
insights, companies committed to growth will 
develop systems and processes to ensure a 
continuous flow of market insights into their 
business. 
What We Do 
Through nine basic building blocks that show 
the logic of how a company intends to make 
money. 
What We Do 
We look at the key elements of a 
communications strategy as well as how PR 
plans, web strategies and marketing plans fit 
into your organization’s overall 
communications strategy. 
14
15
Content marketing is a marketing approach that 
puts the customer first: sharing information that 
is relevant and valuable to those who buy your 
stuff, so customers choose to come to you. 
Through digital media such as your website, 
blogs, social media, enewsletters and videos as 
well as more traditional ones such as 
conferences, seminars and published books, 
sharing your expertise freely is the best way to 
build trust in a cynical world. 
Social media marketing refers to the process 
of gaining website traffic or attention 
through social media sites. 
Monitoring and facilitating customer-customer 
interaction, participation and 
sharing through digital media to encourage 
positive engagement with a company and its 
brands leading to commercial value. 
16
17 
Digital disruption can be a self-fulfilling prophecy: A threat to 
businesses that view it that way, but a rich opportunity for those who 
see it as a way to deliver on core strategy, delight customers and 
operate smarter and faster. Our digital experts help companies across 
all industries, regions and growth stages to determine not what 
digital will do to them, but what they will do with digital. 
Digital experiences, such as online shopping and mobile apps, are 
now a standard part of daily life. Leading companies recognize that 
new digital technologies present multiple growth opportunities, 
including delighting their customers with heightened convenience 
and customization options, leveraging the wealth of data trails from 
digital activity to get even closer to the customer and using 
technology to operate faster and better. 
Our digital consultants help our clients achieve digital 
leadership. Using a robust set of proprietary tools, we work with 
clients to create highly customized roadmaps based on their 
unique circumstances and needs. Our approach to digital 
transformation is guided by four distinctive elements: 
1.We start with the consumer. 
We use the latest and most relevant consumer intelligence to 
inform strategy, rather than building upon existing infrastructure 
and operations that may or may not fit emerging marketplace 
demands. 
2.We build organizations that are adaptive. 
In the ever-changing digital world, reactionary quick fixes won't 
cut it for long. We help companies create the capacity to 
continuously innovate through such processes as rapid 
prototyping, test and learn and customer learning loops, so that 
the investments in digital lead to sustainable growth even in a 
tumultuous marketplace. 
3.We develop robust technology operating models. 
Our holistic approach addresses all elements of IT—organization 
and talent, delivery capabilities, operations and technology— 
and ensures that our clients have the right technology 
foundation in place to support their digital aspirations. 
4.We take a proactive approach to change management. 
The best-laid strategy can sink if employees choose to resist it. 
From day one, we help clients think about how to drive a 
cultural mindset shift within the organization, involving change 
champions to co-create and roll out the plan.
18
Our solutions encompass everything from logo design, 
custom web design and development and Print through to 
database applications, ecommerce websites, online 
marketing and brand positioning workshops 
Reinforce brand, helping solidify consumer loyalty. 
Familiarity is key to growing your business. Logo design is a 
primary factor since your company logo is the cornerstone of 
all of your marketing and promotional material. Create a 
positive, long-term impression. An effective logo design can 
help turn your business into a household name. Choose one 
of our 3 packages available. 
- There has never been a more important time to make your 
business stand out from your competitors. Your customers 
will form an opinion on your company based on your brand 
- A well designed logo is the your most important piece of 
marketing 
We're able to evaluate all your design and printing needs 
and make suggestions for slight, more economical 
improvements. we will work with you to set expectations of 
deliverables to ensure your needs are met in a cost effective 
way. 
19
When we develop a logo you don't just get a pretty picture with your name on 
the side. Our designers get to know your organization and are able to create 
original designs created around what your company does and stands for 
We design and build outstanding websites to communicate about your 
organization, to present your services and product range, and ultimately have 
your target audiences-customers, employees, partners, press, investors, 
candidates…engage deeply with your brand(s). 
Digital marketing planning is no different to any other 
20
Specter Group

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Specter Group

  • 1.
  • 2. Specter is a marketing and business strategic consulting company. We focus on strategy, marketing, and branding. Our expertise lies in creation and implementation of strategies. What We Do - We grow businesses - We build brands - We transform customer experiences - We help to transform the companies into sharper, smarter, better versions of themselves
  • 3. 2
  • 4. SPECTER GROUP's strategy experts help clients with their most complex strategic challenges. We build tailored solutions to help clients achieve sustained growth and emphasize mobilization from day one. We begin by helping clients choose where to focus so they can outexecute and outinvest their competitors―and ultimately generate higher returns. SPECTER GROUP's Strategy practice is anchored by seven SPECTER GROUP Beliefs on strategy: ·There are few bad businesses, but many bad strategies. Returns are generated by delighting customers and beating the competition, not by pursuing hot markets. ·Good strategies create a path to leadership economics. In a correctly-defined business, one or two competitors with superior economics, enabled by strong leadership, usually capture the profit pool. The paradox of leadership is that the strongest companies are often the furthest from achieving their full potential. 3 ·A company's first priority should be unlocking the full potential of the core.Strategy is the science of allocating scarce resources. Companies that are sustained value creators know their core and focus their resources on attaining full potential before pursuing adjacencies―and then only with ruthless discipline. ·Leadership starts with competitive advantage. Strategies lacking a sharp definition of how to win, relative to the industry's rules of the game, seldom return their cost of capital. Leadership requires companies to combine superior capabilities and assets to form strong, repeatable differentiation. ·Customer advocacy is the acid test of competitive advantage. Most companies fail to deliver a superior customer proposition; however, sustained value creators are twice as likely to get it right. But no matter how good your proposition, low cost is critical to staying competitive and fueling reinvestment. ·A good strategy is one that can be implemented. The reason many strategies don't deliver results is the failure to change behaviors. Winning strategies are designed for and with the front line and are understood throughout the organization, not just in the board room. ·Repeatable Models® deliver enduring success. Successful companies build Repeatable Models with well-defined core differentiation, clear non-negotiables that embed the strategy at the front line and feedback loops to adapt continuously and delight their customers more, at an ever lower cost.
  • 5. What We Do A business growth strategy starts with market insights, companies committed to growth will develop systems and processes to ensure a continuous flow of market insights into their business. What We Do We will help you describe and think through your current business model to manipulate in creating new strategic alternatives What We Do Our communications strategy is designed to help you and your organization communicate effectively and meet core organizational objectives How We Do  Market expansion strategy  Product diversification strategy  Market opportunity analysis  Competitive market analysis How We Do Through nine basic building blocks that show the logic of how a company intends to make money. How We Do We look at the key elements of a communications strategy as well as how PR plans, web strategies and marketing plans fit into your organization’s overall communications strategy.
  • 6. 5
  • 7. To achieve success, we address the various intervention levels - from the macro level of general development strategies, down to the micro level of individual businesses. Our holistic approach leads to effective solutions to complex problems thanks to a deeper understanding of the underlying context. Here, creating the basis for sustainable growth through active promotion of the private sector can involve providing technical assistance to associations and other private sector organizations as well as facilitating knowledge and technology transfer. At the same time, we work with decision-makers and stakeholders to develop strategies and policies on macro-economic issues – going so far as to provide support in launching governmental and public-sector reforms, paying utmost attention to good governance practices. By assisting the private sector in strengthening its national and international competitiveness and supporting institutional development and capacity building in the private and public sectors, we keep to the principle that cooperation in a spirit of partnership leads to success. In doing so, we apply participatory methods which take into consideration the needs of the client and the prevailing specific circumstances so as to set realistic targets and to achieve the overall economic and social goals Are your competitors talking about you in their boardrooms? Does your strategy guide how you allocate resources? Can every employee articulate your strategy and are they empowered to execute on it? At SPECTER GROUP, we see strategy as much more than a plan. Our strategy consulting expertise includes: •Fundamentals of growth: Only one in 10 companies succeeds in achieving sustained growth. We help companies grow by defining and focusing on their core. •Business unit strategy: Effective strategy for business units requires making proprietary decisions about where to play and how to win. The goal is to enable a business to reach its full economic potential. •Corporate strategy: Corporate strategy involves a proprietary set of actions that enables a company to be worth more than just the sum of its parts. The most critical role of the center is to help business units achieve leadership positions. •Specter Innovation: SPECTER GROUP works with clients to transform innovation for new product development and make big ideas actionable by combining creative strategy and analytic approaches. •Emerging markets: Home to most of the world's population and recording double-digit growth, emerging markets in Asia, Latin America and Eastern Europe are must-win areas for multinational companies. SPECTER GROUP helps companies navigate this unfamiliar terrain and successfully compete against indigenous companies and other multinationals. •Sustainability: SPECTER GROUP helps companies develop renewable energy policies, realize the full potential of recycling processes and identify the impact of new trends and regulations, among other things. 6
  • 8. SPECTER GROUP's holistic and data-driven approach enables clients to achieve leadership in their core business, leverage their core strength to grow into adjacent opportunities, and operate at superior levels of performance to drive industry-leading results. We start by analyzing what full potential means in practical terms–for a whole company, a business unit or a function. Our first step is to perform a diagnostic and size the opportunity based on hard factual data. Our strategic and cross-functional approach helps clients unlock value beyond cost containment measures within a specific area of the organization. In fact, in our experience, addressing operating problems at the nodes–the points where business units, functions, geographies, and layers of management intersect and have to make and execute critical decisions–creates between three and four times as much value as traditional approaches to right-sizing and functional excellence. Once we have defined stretched, yet realistic targets with our clients, we work together to craft the most effective path to deliver the value. We follow a "board room to shop-floor" engagement model. We work with teams across all levels of the organization to ensure that our client companies capture the identified benefits, bank the savings, and build the internal capabilities to keep on improving performance long after our engagement ends. Our performance improvement work is at the heart of what we do as a firm, and is part of a continuum of tools for successful delivery of results. These also include customer strategy and marketing, mergers and acquisitions, organization and information technology. 7
  • 9. What We Do We design and direct results-oriented strategies for competing in the global economy. New themes are continuously integrated into the Group portfolio which follows the market developments of our bilateral, multilateral and private clients. Often projects require multidisciplinary approaches by combining the know-how of different sector-oriented business units. For these types of projects the Group has developed a cooperation management system to address and implement the projects to our clients' satisfaction. How We Do •Economic Growth & Finance - Regional integration - Trade and investment - Private sector development - Financial systems development - Local and regional development Economic Development •Macro-economic and Sector-based Policy Support •Promotion of an Enabling Private Sector Environment •SME Development and Competitiveness Enhancement •Trade Promotion •Facilitation of Regional Integration •Promotion of Responsible Finance 8
  • 10. What We Do SMEs are among the most dynamic drivers of economic growth and modernisation, and they are the most important sources of employment and income generation in developing countries and economies in transition What We Do Therefore, our mission is to provide the expertise and tools to facilitate entrepreneurship and to assist in removing the obstacles to sustainable economic and social development. This is focused on the micro- and macro-economic levels. What We Do Our communications strategy is designed to help you and your organization communicate effectively and meet core organizational objectives What We Do By assisting the private sector in strengthening its national and international competitiveness and supporting institutional development and capacity building in the private and public sectors, we keep to the principle that cooperation in a spirit of partnership leads to success. . What We Do We apply participatory methods which take into consideration the needs of the client and the prevailing specific circumstances so as to set realistic targets and to achieve the overall economic and social goals What We Do To achieve success, we address the various intervention levels - from the macro level of general development strategies, down to the micro level of individual businesses
  • 11. The combination of an enabling environment and sustained public support of entrepreneurial activities is crucial to building wealth and reducing poverty. Therefore, our mission is to provide the expertise and tools to facilitate entrepreneurship and to assist in removing the obstacles to sustainable economic and social development. This is focused on the micro- and macro-economic levels. SMEs (Small and Medium Enterprises) are among the most dynamic drivers of economic growth and modernisation, and they are the most important sources of employment and income generation in developing countries and economies in transition. Hence, one of our key tasks is to increase the competitiveness of SMEs. A market-friendly and socially oriented political system together with development-focused governance is the key to income security and sustainable progress. This is about building and sustaining momentum for a fair, transparent and effective environment for economic and social policy-making. As the regulatory framework of a society and an economy is a decisive factor for economic and social development, we have included advisory services in the fields of justice and human rights in our portfolio. Institution-building measures and the launching of often very substantial reforms in public administration systems are another big challenge. In this process, our goal is to contribute to the actions undertaken by public institutions, thus gearing them towards the interests of their citizens and consequently increasing the quality of life. In this context, we emphasize the promotion of non-state actors and the cooperation and dialogue between civil society and governmental organizations. 10
  • 12. 11
  • 13. SPECTER GROUP is the best consulting partner for companies that are committed to quickly achieving and sustaining their full potential. Our clients realize, on average, results yielding 25 times returns on our fees and margin improvements of seven percentage points within two to three years. Our integrated solutions include: -Performance Improvement Diagnostic: Change industry boundaries to redefine full potential -Cost and Capability Assessment: Quick diagnostic to identify immediate and longer-term opportunities -Sustained Cost Transformation: Transform the cost structure across the organization to obtain cost leadership and gain competitive advantage -Complexity Management: Effectively manage all elements of complexity to unlock value and turbocharge the organization -Business Process Redesign: Achieve operational excellence at a company's most critical processes to deliver high quality service at a competitive cost -Capability Sourcing: Acquire the right capabilities from the right source, and the right shore, at the right price -Cash and Capital Management: Create cash visibility and a disciplined capital allocation process 12
  • 14. Customers are the source of real growth. SPECTER GROUP combines in-depth customer insights with practical expertise in operations and economics to help our clients create sustainable, organic growth. Applying an outside-in perspective and helping clients achieve growth are fundamental to our approach at SPECTER GROUP. With our team of global experts, SPECTER GROUP brings depth of experience in the following areas: •Customer insights and segmentation: We help clients understand customer needs and behaviors using our BothBrain® approach and develop actionable segmentation from the resulting insights. We help clients define the target customer or "sweet spot"—the area of distinct advantage over competitors— to inform business decisions and investment allocation. •Product and category management: We help firms break down barriers to innovation and improve ongoing customer-led product development so their value proposition is differentiated and meets customer needs. •Pricing: We help resolve the pricing paradox—pricing is almost always the #1 profit lever, yet it remains under-developed in most companies—by building long-term pricing capabilities and capitalizing on in-year-revenue opportunities. •Sales and channel effectiveness: We help companies identify quick, targeted, customized solutions as well as strategic and operational improvements to boost underperforming sales organizations. •Marketing and brand strategy: We help companies align marketing and brand strategy with overarching business objectives; ensure marketing investments are generating highest returns and reinforcing the brand positioning; and build a loyal customer base through branding that cultivates a strong, trusted image. •Customer experience: We work with companies to develop a series of positive interactions with the customer to earn their advocacy and inform consistent delivery of experiences to drive top-line growth. •Loyalty: We help companies nurture promoters—loyal customers who are more profitable, and who are active proponents of your business in good times and bad. For more information, please visit SPECTER GROUP's NET PROMOTER SYSTEM℠ site. •Go-to-market strategy: We help companies build powerful, integrated go-to-market systems that build a bridge between a company's strategy and the exceptional customer experiences that are the ultimate driver of customer advocacy and loyalty. Customer-centric businesses build a virtuous cycle we call the "customer wheel." We help companies at every stage of growth, developing custom solutions and collaborating with all levels of the organization. 13
  • 15. What We Do A business growth strategy starts with market insights, companies committed to growth will develop systems and processes to ensure a continuous flow of market insights into their business. What We Do We will help you describe and think through your current business model to manipulate in creating new strategic alternatives What We Do Our communications strategy is designed to help you and your organization communicate effectively and meet core organizational objectives What We Do A business growth strategy starts with market insights, companies committed to growth will develop systems and processes to ensure a continuous flow of market insights into their business. What We Do Through nine basic building blocks that show the logic of how a company intends to make money. What We Do We look at the key elements of a communications strategy as well as how PR plans, web strategies and marketing plans fit into your organization’s overall communications strategy. 14
  • 16. 15
  • 17. Content marketing is a marketing approach that puts the customer first: sharing information that is relevant and valuable to those who buy your stuff, so customers choose to come to you. Through digital media such as your website, blogs, social media, enewsletters and videos as well as more traditional ones such as conferences, seminars and published books, sharing your expertise freely is the best way to build trust in a cynical world. Social media marketing refers to the process of gaining website traffic or attention through social media sites. Monitoring and facilitating customer-customer interaction, participation and sharing through digital media to encourage positive engagement with a company and its brands leading to commercial value. 16
  • 18. 17 Digital disruption can be a self-fulfilling prophecy: A threat to businesses that view it that way, but a rich opportunity for those who see it as a way to deliver on core strategy, delight customers and operate smarter and faster. Our digital experts help companies across all industries, regions and growth stages to determine not what digital will do to them, but what they will do with digital. Digital experiences, such as online shopping and mobile apps, are now a standard part of daily life. Leading companies recognize that new digital technologies present multiple growth opportunities, including delighting their customers with heightened convenience and customization options, leveraging the wealth of data trails from digital activity to get even closer to the customer and using technology to operate faster and better. Our digital consultants help our clients achieve digital leadership. Using a robust set of proprietary tools, we work with clients to create highly customized roadmaps based on their unique circumstances and needs. Our approach to digital transformation is guided by four distinctive elements: 1.We start with the consumer. We use the latest and most relevant consumer intelligence to inform strategy, rather than building upon existing infrastructure and operations that may or may not fit emerging marketplace demands. 2.We build organizations that are adaptive. In the ever-changing digital world, reactionary quick fixes won't cut it for long. We help companies create the capacity to continuously innovate through such processes as rapid prototyping, test and learn and customer learning loops, so that the investments in digital lead to sustainable growth even in a tumultuous marketplace. 3.We develop robust technology operating models. Our holistic approach addresses all elements of IT—organization and talent, delivery capabilities, operations and technology— and ensures that our clients have the right technology foundation in place to support their digital aspirations. 4.We take a proactive approach to change management. The best-laid strategy can sink if employees choose to resist it. From day one, we help clients think about how to drive a cultural mindset shift within the organization, involving change champions to co-create and roll out the plan.
  • 19. 18
  • 20. Our solutions encompass everything from logo design, custom web design and development and Print through to database applications, ecommerce websites, online marketing and brand positioning workshops Reinforce brand, helping solidify consumer loyalty. Familiarity is key to growing your business. Logo design is a primary factor since your company logo is the cornerstone of all of your marketing and promotional material. Create a positive, long-term impression. An effective logo design can help turn your business into a household name. Choose one of our 3 packages available. - There has never been a more important time to make your business stand out from your competitors. Your customers will form an opinion on your company based on your brand - A well designed logo is the your most important piece of marketing We're able to evaluate all your design and printing needs and make suggestions for slight, more economical improvements. we will work with you to set expectations of deliverables to ensure your needs are met in a cost effective way. 19
  • 21. When we develop a logo you don't just get a pretty picture with your name on the side. Our designers get to know your organization and are able to create original designs created around what your company does and stands for We design and build outstanding websites to communicate about your organization, to present your services and product range, and ultimately have your target audiences-customers, employees, partners, press, investors, candidates…engage deeply with your brand(s). Digital marketing planning is no different to any other 20