This document discusses non-verbal communication and relationship building with corporate clients. It covers the following key points: 1) Non-verbal communication such as facial expressions, gestures and body language account for 55% of communication. Proper non-verbal cues like smiling, making eye contact and a firm handshake can help build rapport. 2) People have different communication styles like analytical, director, socializer and amiable. Understanding a client's style helps tailor your approach to best connect with them. 3) Individuals perceive information through different representational systems - visual, auditory or kinesthetic. Catering your language to someone's preferred system builds stronger understanding. 4) Understanding factors like