This candidate has extensive experience in office administration, management, and customer service roles across corporate, governmental, and academic environments. They possess strong skills in areas like office management, bookkeeping, event planning, and Microsoft Office suite proficiency. Recently, the candidate has worked as a customer service representative for a large outsourcing company in Atlanta, GA as well as various temporary administrative assistant roles in the Metro Atlanta area.

1. Career Profile
A highly dynamic, skilled and qualified administrative support person with extensive experience in office
management, organization, event planning, facility management and customer service in corporate and academic
environments.
Key Skills
Office Management
Microsoft Office Suite Utilization
Staff Development & Training
Policies & Procedures Manuals
Report & Document Preparation
Spreadsheet & Database Creation
Accounts Payable/Receivable
Bookkeeping & Payroll
Records Management
Meeting & Event Planning
Inventory Management
Expense Reports
Experience
Administrative & Clerical
 Office Manager for various departments in corporate, governmental and collegiate environments
 Front desk receptionist for Executives of educational, corporate and governmental organizations
 Performed receptionist duties for executive offices of governmental, academic and corporate organizations
 Maintained schedules of departmental heads and faculty members
 Coordinated board meeting, conferences and training opportunities for corporate and academic departments.
 Coordinated all aspects of travel arrangements (foreign & domestic) for staff, faculty and executives
 Proficient in facilitating of HR functions in a confidential and professional manner
(interviewing, hiring, termination, I-9, FMLA, etc.)
Computer Literacy
 Proficient in use ofall Microsoft Office Programs ( Word, Excel, Power Point, Access,Publisher,
Outlook) Also responsible for coordinating and training of employees and general public.
 Responsible for using the computer to create reports,promotional and educational materials for various
organizations
 Responsible for creating professional PowerPoint presentations major conferences and public events
 Created and maintained databases with demographic data for routine use in managing student records
 Routinely used mail merge and distribution lists for management of mass mailings students and faculty
Accounting & Finance
 Function as Credit Analyst/Collections Specialist for major telecommunications company
 A/P clerk for local government Utilities Division personally responsible for processing 1 million plus in
invoices monthly.
Tracie S. Daniels
2929 Landrum Drive G-42 Atlanta, Georgia 30311 C 404- 914-5680 tsdaniels2012@gmail.com

2. 2
 Responsible for creating and/or managing departmental budgets and expense reports for department head at
local college various organization (corporate, governmental, collegiate and grant funded )
 Responsible for researching and coordinating and executing purchases using funds from a grant funded
program for General Education Department of local college.
 Responsible for generating periodic reports and graphs displaying financial and demographic data
Customer Service
 Customer service representative in call centers of several major corporations facilitating product
ordering, bank transfers, bank card and credit approvals and dispatching service
 Sales associate and cashier for severalnational retail outlets.
 Responsible for handling escalated customer service calls for Call Center of major corporation
 Departmental liaison for executive director’s office and management staff dealing with elected officials,
community organization and press
 Library Assistant for Public and Collegiate Library familiar with standard circulation functions and use
and cataloging of standard and specialty research materials
Project and Retail Management
 Retail manager for 2 retail outlets
 Office Manager for various organizations
 Responsible for coordinating all details for major conferences and events
 Wrote grant to secure laptops for local library and facilitated a mini lap learning lab
 Created displays and marketing events based on specifications issued by corporate headquarters
 Adept at organizing and facilitating various special projects ( marketing events, opening new facilities,
presentations for professional conferences, training classes, creation and implementation of grant
funded projects)
 Coordinated facility maintenance and event set ups for various corporate, county properties and
university venues
Work History
9/12- Present Convergent Outsourcing – CSR (in office and at home agent) Atlanta, GA
11/10-9/12 Various Temporary Agencies- CSR, AA, Data Entry Metro Atlanta, GA
03/07 – 4/09 Morehouse College – Administrative Assistant Atlanta, GA
9/00 – 3/07 Fulton County Government – Administrative Assistant Atlanta, GA
Education
ORM Word Processing Institute Atlanta, GA
Atlanta Metropolitan College Information Systems Major Atlanta, GA