Diana Reid is seeking a challenging position that utilizes her 20+ years of diversified office experience and skills including computer proficiency, organization, creative problem solving, and customer service. She has held various roles such as office manager, administrative assistant, receptionist, and legal secretary. Reid has advanced skills in Microsoft Office, legal software such as Concordance, and project management. She aims to contribute strong communication, multi-tasking, and training abilities to efficiently support operations.

1. DIANA R. REID
4719 Santa Fe Trail, SW; Atlanta, GA 30331
Cell: (404) 285-8040 E-mail: dianareid8040@att.net
OBJECTIVE
To have a challenging position that utilizes my computer, creative, interpersonal, and organizational skills.
PROFESSIONAL PROFILE
I am an office professional with 20 plus years of successful diversified office experience and demonstrated managerial abilities.
In addition, I have 10 years of legal experience in corporate law. I am currently a registered Notary. My strengths include
being a fast learner, self-starter, team player, self-motivated, creative, flexible, detail/deadline oriented, and the ability to adapt
to change quickly. Other strengths are:
♦ Writing visual job aids/training material ♦ Training others on technical and non-technical materials
♦ Streamlining processes ♦ Advanced proficiency in Microsoft Suites
♦ Supervising and team leading ♦ Inventive/innovative/tenacious problem solving
♦ Time management and prioritizing ♦ Multi-tasking/Project Management
♦ Excellent communication skills ♦ Superior customer service/interpersonal skills
COMPUTER SKILLS
Advanced Proficiency in MSWord, PowerPoint, Excel, Outlook, Lotus Notes, WordPerfect, GroupWise, NetMeeting, Visio,
Vantive, AmiPro, LMS, HRIS, Internet, CRM, and several desktop programs. Proficient in Office 2010 and Windows 2007.
Legal Software: Concordance, Elite, DTE, DeltaView, and iManage. Certificates in: Project Management, Access, and
Advanced Excel. Additional Skills: 17 years as a Youth Sunday School Teacher.
WORK EXPERIENCE
CONTRACTOR, Atlanta, GA 12/2009 – current
♦Fulton County Reg. & Elections – Asst. Mgr. ♦GA Fed. of Teachers – Marketing Team
♦South Fulton Chamber of Commerce – Graphics & Membership ♦Elections Official – Assistant Poll Mgr.
♦Royal Enterprises, LLC – Document Specialist & Graphics ♦DesignsbyDiana - Document Specialist
NATIONAL YOUTH ADVOCATE PROGRAM (“NYAP”) Atlanta, GA 04/2008 – 11/2009
Office Manager/Administrative Assistant to Director
♦Arranged annual conference, regional conferences, training sessions, workshops, and other public events relation
events as requested.
♦Maintained, entered, and updated all foster parent and youth information in appropriate databases. Provided a
quarterly report and annual report on all children served by the agency.
♦Created, updated, and revised numerous forms used by Foster Care and the CANEI program.
♦Provided payment requests of all expenses incurred by the agency and maintained an on-going log of agency bills
and expenditures. Responsible for maintaining, updating and disbursement of petty cash.
♦Provided any statistical data required by Program Director.
♦Maintained adequate office supplies. Coordinated office equipment purchase, maintenance and maintenance
contracts. Provided notary services for agency. Provided administrative support services for state office and/or
regional office. Provided testing and evaluation in the recruitment and selection process for vacant positions.
Created letters, memos, flyers, and other communications to the foster parents.
♦Performed licensing functions in assistance to the Licensing Coordinator. Received reward for my outstanding
contributions to licensing. Wrote home studies for all prospective foster parents and maintained databases for
licensing.
♦Performed background checks, pardon and parole checks, local sex offender checks, national sex offender checks,
and followed up with foster parents to ensure accurate files.
♦Responsible for QA for Foster Care and the CANEI program.
♦Redesigned processes and forms resulting in more accurate records and higher work productivity.
♦Responsible for Atlanta/Gainesville employees’ timesheets submissions.
♦Trained staff on Microsoft Suites application functions, if needed. Provided light technical support.
RICOH AMERICAS CORPORATION - Atlanta, GA 12/2006 – 04/2008
Receptionist/Switchboard Operator

2. ♦Answered incoming calls for three (3) buildings in a highly professional/friendly manner. Completed various diverse
projects, researched information on the internet, and problem solved as warranted on an individual basis.
DDIANAIANA RREIDEID PPAGEAGE TTWOWO
KELLY SERVICES and STERLING LEGAL SEARCH - Atlanta, GA 04/2003 – 04/2007
Contract Assignments – (Placed at Ricoh in December 2006 thru Kelly Services)
♦Office Manager through Kelly Services– Responsible for ordering and stocking supplies for company, internal and
external moves, creating badges for employees, key and seat assignments for new staff, set security levels for new
employees, proactively improved functionality of the facilities department, streamlined processes that resulted in
increased productivity, created PowerPoint slides, troubleshooter for all facilities issues, reconciled and maintained
petty cash, maintained confidential information, and supervised receptionist and stock clerk.
♦Legal Secretary through Sterling Legal Search - Supported partners of prestigious law firms which entailed
preparing and typing legal documents, administrative correspondence, maintained legal files, prepared timesheets,
and communicated with clients/ opposing counsel/ courts/ agencies and the general public. Made travel
arrangements, created and edited PowerPoint presentations; maintained outlook address book, kept schedule, and
trained others on the functionality of Microsoft applications which increased work productivity.
HEWLETT-PACKARD - Atlanta, GA 11/1995 – 05/2003
Sales Measurement Specialist (11/02 – 03/03) Business Process Analyst (11/00 – 11/01)
Business Support Specialist (06/00 – 11/01) Quota Credit Account Representative (03/98 – 06/00)
Executive Assistant (02/96 – 03/98)
Quick Card Specialist (Company’s credit card for the US) (01/95 – 02/96) through Volt Temporary Agency
Listed below are some of the responsibilities for above-referenced jobs.
♦Team lead and focal point for technical/software solutions and resources.
♦Initiated, created and implemented Newsletter for the team informing them of helpful hints, tips/tricks for software,
and educational resources, rendering the team more informed and efficient.
♦Supervised Atlanta’s temporary employees and claims receiver in the Quota Credit department.
♦Initiated and implemented weekly “Best Practice” documents increasing employees’ education of software
functionality and initiated/created job aids accelerating work productivity and efficiency.
♦Received STAR award for outstanding contributions to the organization.
♦Implemented and created document resources for U.S. field and Atlanta staff (i.e. policies and procedures, etc.).
Suggested and implemented group share to house policies, procedures, rules, training guides, job aids, etc.
♦Wrote and documented all processes that were owned by Atlanta for U.S. field employees, researched issues and
produced inventive solutions to problems. Identified as a tenacious problem solver.
♦Created all claim forms used by U.S. field employees for sales rep compensation.
♦Trained all U.S. field employees and Atlanta staff on policies, rules, and procedures.
♦Streamlined complex processes and developed job aids that resulted in increased work productivity and reduced
claims processing time. Processed claims for the two largest districts with 0-1% error rates.
♦Generated and created countless types of reports. Created multi-functioned spreadsheets.
♦Analyzed the needs of the U.S. field employees proactively and gave recommendation for strategies to management
for the upcoming fiscal year changes on all new Quota programs. Resulting in smoother processes, clearer
communications and satisfied customers.
DIANA’S WORD PROCESSING SERVICES - Atlanta, GA 1989-current
♦Create all types of documents for various organizations and churches.
KUTAK ROCK & CAMPBELL LAW FIRM - Atlanta, GA 1985-1989
Promoted from Word Processor to Word Processing Night Coordinator/Supervisor; Floater
♦Supervised 12 people and prioritized workload for word processing center.
♦1st
point of contact and liaison between attorneys and word processors for any issues or word processing special
needs. Scanned in documents into computer system and cleaned documents.
♦Straight-typed 1 to 200 page documents that would not scan into computer system.
♦Trained new word processors and legal secretaries on processes and software.
♦Performed system administrator duties and ran daily tape-to-tape backup.
♦Revised heavily marked-up documents and created glossaries to increase work productivity.
EDUCATION
Atlanta Area Technical School – Business Administration Coursework
REFERENCES
Available Upon Request