The document is a comprehensive professional summary of an executive assistant with over 8 years of experience in supporting senior-level executives, focusing on client relationship management, problem-solving, and effective multitasking. The individual has a strong skill set in various software, time management, and communication, alongside a diverse work history that includes roles in real estate, beauty industry management, and workforce development. The candidate is seeking a similar opportunity to leverage their secretarial, computer, and customer service skills.

1. OLEITHEATRAIL
Atlanta ,GA30350 | (H) 404.254.8844 |olaytrail@gmail.com
Professional Summary
Top-performing Executive professional with over 8 years’ experience in supporting senior-level
executives. Self-motivated and goal oriented with a strong background in building client relationships,
implementing problem solving techniques, with the ability to multi-task to ensure project completion to
meet set deadlines. Proven skill set includes: excellent multitasking and organizational aptitudes, proven
problem-solving; extensive experience in meeting deadlines through the effective use of time management.
Excellent verbal and written communication skills. Handles projects involving short or/and long term
contracts & settlement offers and agreements involving small and large businesses. Skilled in numerous
software packages used for graphics, presentations, spreadsheets, and contact management. Expert
knowledge of Microsoft Office (Excel, PowerPoint, Access, Word and Outlook). Strong analytical ability
in preparing reports and gathering statistical data. Expertise in calendar management, banking and
bookkeeping, data entry, travel arrangements, office management and budget administration. Interested in
a similar opportunity with company where exceptional secretarial, computer and customer service skills
will be fully utilized.
Experience
Drouin Enterprises/Century21 Results Realty Atlanta, GA
Executive Assistant / Realtor 09/2014 to Present
 Track CEO’s expenses, prepare expense reimbursement reports, maintain expense accounts, and reconcile
monthly credit card statements.
 Supported CEO in coordination and communication with brokers and developers in acquisitions efforts.
 Manage and update Listings and Real Estate marketing Sites, i.e., GAMLS, FMLS, Trulia, etc.
 Bookkeeping of all Operating and Escrow Accounts for the department; including property management,
accounts payable and commissions.
 Coordinated travel arrangements (domestic and international) and prepare concise travel itineraries.
 Composed meeting agendas, arranged conference calls, produced necessary technology for local and
remote meeting attendees.
 Implemented strategic and tactical sales and marketing avenues to aggressively develop major
accounts.
Chic Spa De Luxe Beauty Salon and Spa Montego Bay, Jamaica
Salon Manager 5/2011- 9/2014
 Oversight of facility operations, ensuring that customers are satisfied, managing employee’s schedules and
performance.
 Created and designed marketing material i.e. company logo, business cards,magazine advertisements and
postcard mailers.
 Construct staff schedules and strive to provide opportunities for staff training in the latest techniques in the
cosmetology industry.
 Generate and maintain employee payroll as well as benefits information in the payroll system.
 Ensure salon conditions in terms of appearance, cleanliness and safety, as well as making sure all supply
inventories are stocked.

2. Fulton County, Office of Workforce Development Atlanta, GA
Career Advisor 04/2010 to 05/2011
 Assessing client's skills, aptitude, abilities andinterests,using the Test for Adult Basic Education, in
an ever changing economy.
 Identifying barriers and making training and Employment recommendations based on the client's
overall skill-sets and created effective marketing strategies/materials to increase participation in
Career Services initiatives.
 Alert clients of current employment and market trends, documentation of long and short–term goals
for clients, financial planning, development of client certification and training courses, recognizes
client's abilities.
 Perform data entry to add information to the Center’s databases for advising contacts,
events/presentations, internships, employer contacts, and job/internship/fellowship/volunteer
postings.
 Develop and present workshops and occupational information to various audiences, including
community members.
.
Fulton County, Office of Workforce Development Atlanta, GA
Administrative Assistant/Intake Specialist 05/2009 to 04/2010
 Maintaining electronic files and calendars of upper management personnel
 Managed timesheet created, managed and reported on a complex filing system.
 Supervised front line personnel and all activities associated to resource personnel
 Developed procedures to reduce all administrative reports in a more compressed fashion
 Managed and documented a minimum of 120 client intakes weekly in the Georgia Workforce System,
while performing other assigned office duties.
Sheraton Atlanta Perimeter North Atlanta, GA
Administrative Assistant/Front Office Supervisor 08/2007 to 12/2008
 Created department schedule, manage payroll and controlled overtime and productivity levels.
 Ensured employees provided maximum guest satisfaction consistent with hotel standards, through
planning, organizing, directing and controlling all aspects related to the revenues and operating
expenses.
 Monitored all guest survey’s and distributed survey’s to each department for follow up and responded
to guest to ensure it resulted into a positive experience
 Responsible for settling guest accounts and all aspects of recordkeeping by overseeing and coordinating
front desk and audit function to ensure financial transactions for the day were verified and balanced.
Volt Workforce Atlanta, GA
Executive Assistant (Contract) 02/2007 to 07/2007
 Schedule, prepare and coordinate VP’s travel, conferences, committee meetings, and staff meetings.
 Planned, prioritize, organize, and manage tasks/projects (including follow-up and follow through),
as assigned by VP.
 Developed and prepared both routine and non-routine correspondence, including presentations, letters
and memorandums, operating results, schedules, expense reports, ad hoc reports and other materials as
needed.
 Analyze and assist in the preparation of annual budgets which includes collecting data and
summarizing reports and developing ad-hoc memo.

3. Robert Allen Design Atlanta, GA
Executive Assistant 01/2005 to 01/2007
 Supported Account Executives with showroom appointments (set-up, catering, etc.) and pulling
sample assortments, as needed.
 Maintained an accurate calendar including appointments and events within the showroom and
tradeshows.
 Liaise with Specialty Store Account Executives and Buyers to confirm market appointments as well
as prospecting and targeting new business opportunities.
 Deliver strong customer service to build upon, develop and strengthen relationships with independent
retailers
Sheraton Atlanta Downtown Atlanta, GA
Guest Service Representative 06/2003 to 01/2005
 Check guests in/out of hotel, inform guests about hotel facilities and services, fulfill guests’
requests during stay, answer telephone inquiries, make reservations, and other duties.
 Maintain guest accounts: guest checks, master accounts, vouchers, gift certificates, etc. Ensure that
the back office, front desk, lobby and other common areas are clean and well organized.
 Provide effective communication to all departments of guest activity and effectively coordinate
relocation of guests when necessary.
 Manage and resolve all guest complaints (and compliments) in a professional and courteous manner.
Education
Georgia MLS Training Institute Tucker, GA
Sales Person Certification 12/2014
TCI Career Institute New York, NY
Electrical Engineering (some coursework) 8/2001-8/2002