Louise Stillwaggon has over 20 years of experience in administrative and executive level roles. She has a proven track record of improving efficiency, reducing costs, and ensuring compliance. Her skills include risk management, insurance, accounting, customer service, and office administration. She is results-oriented, well-organized, and committed to customer satisfaction.

1. LOUISE STILLWAGGON
25 Wostbrock Lane
Midland Park, NJ 07432
201-251-8088
lstillwaggon@msn.com
Administrative Assistant / Executive Administrator
Results oriented self-starter with extensive experience in all office administration functions who works well
independently and as a team member. Able to meet deadlines in a timely manner using the most cost-effective
method. Analytical decision maker with excellent problem solving, interpersonal, communication and
organizational skills. Committed to customer satisfaction by establishing and maintaining excellent internal
and external customer relations at all times.
Highlights
Excellent negotiation abilities Outstanding customer relation skills
Increased returns on investments Redeveloped treasury department
Updated risk management department Award winning organizational skills
2012 – Present The Great Atlantic & Pacific Tea Company Risk Management Insurance Coordinator
• Monitor all requests from landlords, banks, and property management companies for property and
liability certificates of insurance. Check every property lease for individual requirements, and
fulfill request as indicated in lease.
• Examine all sub tenant liability and property certificates and ensure they are compliant with A&P
lease. If they have not fulfilled their obligations after being notified by letter, they must be
referred to our attorney for default.
• Initiate renewal applications in all states A&P is self-insured for Workers’ Compensation
program. Ensure applications are filed correctly and in a timely manner, with fees as required by
individual state.
• Generated spreadsheet to ensure all miscellaneous on-line state forms are sent in a timely manner.
• Ensure all invoices from insurance broker are correct, and are paid as required.
2011 – 2012 The Great Atlantic & Pacific Tea Company Pension Department Assistant
• Researched hours, pay, dates, and eligibility of past and present employees for yearly pension
evaluation and sent out applications to retiring employees
• Assisted auditors with research for yearly internal audit
• Assisted in digitally archiving pension files to eliminate all paper files
2000 – 2009 MARCAL PAPER MILLS, INC. Accounting Administrator/Assistant Treasurer
• Initiated investment program that generated $100K profit
• Administered all banking functions of company including cash receivables, wire transfers, electronic
tax payments, ACH transfers, and Letters of Credit
• Executed the change of primary banks, added or closed existing accounts as required, and prepared
reports for upper management indicating daily cash liquidity
• Maintained excellent customer relations with many levels of bank executives at several national
banks
• Spearheaded program with major transporter saving $40,000 per year (30%) on all overnight
deliveries

2. • Oversaw all cash management obligations when company filed Chapter 11, allowing effectual
restructure of treasury department functions.
• Reorganized entire risk management program, including all liability, workman’s compensation, and
property insurance programs
• Confirmed all vendors and outside companies provided us with their current certificates of insurance
before they were allowed to work on company property
• Worked with State of New Jersey Workers Compensation Department on self insurance program
• Originated individual databases for insurance department indicating various insurance companies,
renewal terms, due dates and detailed costs associated with each line of insurance assuring timely
payments
• Coordinated with auto and fleet departments at renewal to obtain lowest possible cost per vehicle,
and ensure all vehicles had correct documentation at all times
• Established Letter of Credit Department, opening, amending, and closing all Letters of Credit
1999 – 2000 ADVA OPTICAL NETWORKING – Out of business HR Administrator/Office Coordinator
• Wrote and implemented an employee manual for new dot.com company
• Created expense report guidelines for sales force in United States
• Organized and improved employee benefits package including life and disability insurance
benefits
1998 – 1999 JAGUAR CARS – National Service Division – One year contract position Warranty Specialist
• Processed warranty claims
• Amended Service Repair Operation Manuals for fault codes and new repair times
• Updated computer mainframe with new fault codes and repair operations for new repair manuals
1988 – 1998 LUCAS AUTOMOTIVE INDUSTRIES, INC. Office Manager
• Achieved cost savings of $60,000 per year on raw product, while cutting length of delivery time by
75% for our largest product line
• Reorganized Warranty Depot, enabling a smooth transition when previous management departed
• Recruited, selected, and trained new employees
• Supervised a staff of six automotive technicians and clerical support staff; monitored work load;
maintained positive work environment
• Coordinated all monthly reports generated from warranty input, consolidating data and distributing
details to factories overseas, thus enabling improvement of products on production lines
• Researched, designed, and wrote Business Plan submitted to Divisional Managing Director in
England
• Implemented Accounts Payable Department /Accounts Receivable Department
• Initiated purchasing program for office supplies resulting in 50% cost savings
• Trained many mid-level employees in Michigan when New Jersey facility was closed
• Provided support to customer service department including answering customer queries and solving
customer complaints
EDUCATION
Bachelor of Arts Degree – Management / Marketing - Felician College - Summa Cum Laude
Computer Skills – Microsoft Excel, Microsoft Word, Microsoft PowerPoint
Notary Public in the state of New Jersey