Diligent, detail-oriented professional knowledgeable of all office functions. Excels at multi-tasking in a fast-paced environment, completing projects within time and budget constraints. Exhibit exceptional attention-to-detail when preparing reports, minutes, budgets, correspondence, and presentation materials. Superior customer service and computer skills with proficiency in MS Word, Excel, Outlook, and PowerPoint. Diplomatic and tactful with professionals and non-professionals at all levels. Accustomed to handling sensitive, confidential records

1. Davian Long
 Decatur, Georgia 30034  (404) 553-5242  davianlong@gmail.com
Profile ________________________________________________________________________
Diligent, detail-oriented professional knowledgeable of all office functions. Excels at multi-tasking in a fast-paced
environment, completing projects within time and budget constraints. Exhibit exceptional attention-to-detail when
preparing reports, minutes, budgets, correspondence, and presentation materials. Superior customer service and
computer skills with proficiency in MS Word, Excel, Outlook, and PowerPoint. Diplomatic and tactful with
professionals and non-professionals at all levels. Accustomed to handling sensitive, confidential records
Skills Summary _________________________________________________________________
 Customer Service
 Correspondence handling
 Microsoft Suite Expert
 Record Maintenance
 Events Coordination
 Travel Logistics
 Staff Training
 Project Management
 General Accounting
Employment History
Georgia MENTOR – Atlanta, Georgia
Administrative Assistant/ Accounting July 2004 to December 2015
 Provided administrative support to program director, supervisors and staff and direct reports
with a demonstrated ability to improvise, improve procedures, and meet demanding
deadlines.
 Provided training and supervised temporary or permanent employee’s in the administrative &
accounting area
 Screened and anticipated workload based on knowledge of the Recruiters priorities. Assisted
with placement and intake of prospective clients in care to be placed in foster homes.
 Created and executed numerous projects using Excel and PowerPoint; used PowerPoint to
help develop a staff cascade phone directory.
 Scheduled and greeted visitors, children in foster care, mentors and various DFCS and
support workers; answered telephone; purchased office supplies; and performed data entry,
billing, and coding.
 Maintained referral tracking system using Access system that improved prospective parents
files; identified and resolved problems of delays in client payments. Processed admissions and
discharges paper work for foster and adoptive kids children is AVATAR system.
 Kept all department files organized including updating forms, developing new forms, writing
correspondence, updating computer files, etc.
 Assisted Program Director and staff with recruitment and training sessions with
hardware/software set up, food preparations and ensured the informational packets were
issued.
 Verified Medicaid/Medicare eligibility for the adult clients through the Medicaid website
 Reviewed general accounting principles on a regular basis, financial results and variances in
the budget provided by the finance department and assisted in preparation of budget;
coordinated and processed purchase orders, travel requests and invoices.
 General accounts payable duties to include paying vendors, and processing mileage and
expense receipts and reports.

2. Davian Long
 Decatur, Georgia 30034  (404) 553-5242  davianlong@gmail.com
Page 2
 Assisted HR department with payroll using Kronos system and the pre-hire and on-boarding
process. To include checking references, background checks and prepared new hire
orientation packets for various office throughout the state of Georgia.
TSI Future Staff Temp Service – Atlanta, Georgia
Medical Billing Representative/ Data Entry March 2004 to June 2004
 Entered verification of health insurance into database, for Bluecross/Blueshield, Cigna, Aetna
and private insurance
 Posted and reconciled insurance and patients payments. Researched and resolved incorrect
payments, and other issues with outstanding balances.
 Insured accuracy of insurance claims. Verified correct ICD-9 and CPT codes for a variety of
specialist.
 Monthly processing of patient statements. Answered and resolved patient billing inquires.
 Insured office practices are in compliance with HIPAA regulations.
Creative Developers, Inc. – Rex, Georgia
Administrative Assistance/ Property Assistant March 2003 to March 2004
 Assisted Property Manager on accounts payable, vendor scheduling, order maintenance
supplies, and weekly owner’s report
 Managed front office operations, informed tenants through memos of new developments/
events in the community.
 Communicated with residents to resolve rental, management, and maintenance issues.
 Collected rents, secured bank deposits, processed apartment security deposits and managed
accurate application files.
 Provided guidance and assisted sellers/buyers in purchasing property.
 Prepared necessary documents (contracts, leases, deeds, closing statement, etc.)
AT&T – Marietta, Georgia
Customer Service Representative May 1995 to February 2002
 Managed a high-volume workload within a deadline-driven environment. Researched and
averaged of 550 inquiries in any given week and consistently met performance benchmarks in
all areas (speed, accuracy, volume).
 Became the lead “go-to” person for new reps and particularly challenging calls as one of the
company’s primary mentors/ trainers of both new and established employee.
 Helped company attain the highest customer service ratings (as determined by external
auditors) earned 100% marks in all categories including communication skills, listening skills,
problem resolution and politeness.
 Officially commended for initiative, enthusiasm, tenacity, persuasiveness, intense customer
focus and dependability in performance evaluations.
Education _____________________________________________________________________
Fayetteville State University – Fayetteville, North Carolina
Bachelor of Science in Business Administration 1994