Carliss Harrison has over 25 years of experience in human resources, administration, and customer service roles. She holds an MBA in Marketing and a BS in Business Administration with a focus on human resources. Her experience includes roles as an Analyst in credit and collections, an Executive Administrative Assistant to the VP of Wholesale Operations at Frontier Communications, and an Executive Administrative Assistant to the Executive Director of Billing and Revenue Assurance at Verizon. She has strong communication, relationship management, and project leadership skills.

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CARLISS (CARLA) HARRISON
Fort Wayne, IN
carliss_harrison@yahoo.com| 260-249-4009 |
Master of Business Administration in Marketing – Indiana Institute of Technology
Bachelor of Science (BS) Business Administration in Human Resources
CORE COMPETENCIES
o Strong oral and written communication skills
o Working knowledge in Human Resources payroll/compensation systems
o Skilled in pre-assessment and testing
o Supervisory experience overseeing union and non-union employees
o Strong customer service and relationship management skills
o Project Lead for United Way Day of Caring and Junior Achievement
PROFESSIONAL EXPERIENCE
Frontier Communications Ft. Wayne, IN 2010 - 2016
Analyst Credit & Collections – Call Center
• Develop and maintain the Center’s mission critical plan and guidelines
• Performed supervisory responsibilities on a rotation basis, including interviewing and
selection process
• Responsible for consumer communication, verification of fraudulent activities, and debt
collections
• Develop training calendar, track attendance, and record daily statistics
Executive Administrative Assistant – VP Wholesale Operations
• Priority schedules, maintain calendar, arrange and coordinate meetings, and develop a
system of follow-ups for projects and issues
• Skilled in MS Office, Outlook, and various software systems
• Handle a wide-range of confidential information (i.e., Payroll), records and reports, and
distribution to team
Verizon Communications, Inc. Ft. Wayne, IN 1991 - 2009
Executive Administrative Assistant – Executive Director Billing/Revenue Assurance
• Structure and organize the activities and workload of the Executive leadership to
facilitate the efficient operation of the department(s).
• Possess a complete understanding of applicable company systems, policies, and
procedures.
• Cultivate and nurture relationships with internal, global business, and Executive
leadership as well as their administrative staff to achieve goals.
• Setup and manage project plans.
ASSOCIATIONS & RECOGNITIONS
President – Business & Professional Women’s Association
Past Ft. Wayne Urban League Board Member
2000 YWCA Woman of Achievement Honoree
Indiana Notary Public
Secretary of the Year – 1988, 1997