The document provides a summary of an individual's work experience and qualifications. It summarizes their role as an Office Manager/Administrative Assistant from 2008-2014 where they coordinated all department functions for a team of 10 employees and maintained detailed administrative and procedural processes to improve accuracy and efficiency. It also lists their relevant education, including an AutoCad certificate from 2002 from Sheridan Collegiate in Brampton, Ontario, Canada.

1. 49 Skelton Blvd.,
SUMMARY
HIGHLIGHTS
EXPERIENCE
04/2008 to 11/2014
G.
, ON C: (647) 470-0148 | shaino.gunesh@gmail.com
Invoicing and purchase orders Appointment setting /
Project management Scheduling
Business operations organization Leadership/communication skills
Employee relations Client account management
Client and vendor relation MS Office
specialist Trip planning
Advanced problem solving skills Marketing savvy
Intuit QuickBooks specialist AutoCAD
Accounts receivable/payable
professional
Coordinated all department functions for team of 10 employees. Increased
office organization by developing more efficient filing system and customer
database protocols. Received a merit raise for strong attention to detail,
exemplary customer service and team-player attitude. Developed and
implemented company's employee manual outlining all proper business
procedures and office policies.
Research: Investigated and analyzed client complaints to identify and
resolve issues.
Data Organization: Improved office organization by compiling quarterly
budget reports, financial spreadsheets, organizational charts and
company data reports using advanced Microsoft Excel functions.
Multitasking: Demonstrated proficiencies in telephone, e-mail, fax and
front-desk reception within high-volume environment.
Administration: Answered multiple phone lines, transferred calls to
corresponding departments, filed customer records and billed
accordingly. Performed administration tasks such as filing, developing
spreadsheets, faxing reports, photocopying collateral and scanning
documents for inter-departmental use.
Calendaring: Planned all meetings and travel for CEO. Facilitated
onboarding of new employees by scheduling training, answering
questions and processing paperwork.
Customer Service: Handled customers effectively by identifying needs,
quickly gaining trust, approaching complex situations and resolving
problems to maximize efficiency.
Reporting: Maintained status reports to provide management with
updated information for client projects.
Payroll Assistance: Assisted with payroll preparation and entered data
into cumulative payroll document.
Planning: Arranged, scheduled and coordinated all logistics and travel
itineraries for staff of 10 employees. Ensured staff was equipped with all
necessary supplies and collateral for long distance travel.
Office Manager / Administrative Assistant
TSC & WPS - Toronto, Ontario
Coordinated all department functions for team of 10 employees.
Maintained detailed administrative and procedural processes to improve
accuracy and efficiency.
Verified and logged in deadlines for responding to daily inquiries.
Contacted providers to discuss status of rebilling and reimbursement
S.
Brampton
Dedicated and focused Administrative Assistant who excels at prioritizing, completing multiple tasks
simultaneously, and following through to achieve project goals. Answers a high volume of incoming
calls while handling in-person inquiries from clients and colleagues. Flexible and hardworking with
strong drive to succeed.
RELEVANT EXPERIENCE

2. EDUCATION
2002
process to ensure account resolution.
Supervised and trained admitting, billing and collection staff.
Created databases and spreadsheets to improve inventory
management and reporting accuracy.
Updated collection procedures for payment, increasing on-time
payments.
Managed incoming and outgoing calls for busy office.
Scheduled and confirmed appointments for entire management team.
Provided support for CEO and sales team in managing operation work
flow.
Directly supported CEO in managing operation work flow.
Certificate: AutoCad
Sheridan Collegiate - Brampton, Ontario, Canada