Sherri Alexander is seeking an administrative or operational role that provides challenge and growth. She has over 30 years of experience in roles such as Senior Client Associate, Senior Risk Officer, Operations Manager, and Client Service Assistant. As a Senior Risk Officer, she successfully managed a team that supported $100 million in revenue across two technology platforms. As an Operations Manager, she improved compliance audit results through training and performance management. She has strong communication, people, and management skills to take on new challenges.

1. Sherri Alexander
306 Inverness Landing
Birmingham AL 35242
615-828-2311
sherrialexander84@gmail.com
Objective:
To obtain a rewarding administrative or operational role within a thriving company that will
provide challenge and potential for future growth. This position would utilize my core strengths
in administration, operations and/or human resources.
Employment History:
April, 2014 to March, 2016: Wells Fargo Advisors
Senior Client Associate
Responsibilities:
 Administrative support to five Financial Advisors
 Act as liaison for processing operational requests
 Direct contact with clients on a daily basis primarily by phone
 Prepare and submit expense reports for team
 Update team websites
1984 – 2012 Morgan Stanley Smith Barney:
2010 – 2012 Senior Risk Officer/VP – Nashville, Tennessee complex
Responsibilities:
 Managed three risk officers within the Tennessee complex
 Daily, weekly, and monthly review of firm’s risk management reports, thoroughly
documenting actions completed
 Worked daily with advisors and firm management to assess the risk of certain
transactions, providing supervisory approvals (as appropriate)
 Meetings with advisors to assess their business model for potential risk
 Conducted informational and educational meetings
 Oversight of semi-annual and annual branch compliance audits for 11 branch
locations within our Tennessee complex
Significant Accomplishments:
I successfully managed a teamof risk officers to support a business generating 100 million
dollars in revenue. I operated this team on two different technology platforms and two
different sets of internal policies and procedures during the largest joint venture in the history
of financial services. This required the ability to work with regional and local management,
Financial Advisors, support staff and other risk members to successfully manage the risks of the
business.

2. 1987 – 2010 Operations Manager (various branch locations):
Responsibilities:
 Human resources management (hiring, training, coaching, performance
management)
 Approval of daily transactions including new accounts, check requests wire
transfers, funds movement, and order processing.
 Problem solving and research
 Ensured compliance with firm policies and regulatory rules
 Supervised client account activity
 Conducted branch meetings
 Business management (P&L review, budget, expenses)
 Achieved acceptable branch audit ratings
Significant Accomplishments:
I successfully managed the branches in compliance with firm policies and regulatory rules.
Support staff were held accountable for their work and as a result of training and performance
management, client service and my support staff’s job performance improved. As a result of
my frequent reviews of branch processes, I was successful at obtaining acceptable compliance
audit reports. Throughout my tenure as Operations Manager, I accepted promotions and was
transferred to larger branch locations which resulted in additional management responsibilities..
1987 – 1987 Assistant Operations Manager
Responsibilities:
 Trained on bench program for operations manager role
 Managed four operations staff and their daily work.
 Assisted advisors with researching operational problems.
Significant Accomplishments:
Following six months of extensive training I received a promotion to Operations Manager.
1984 – 1987 Client Service Assistant
Responsibilities:
 Client service assistant for large teamof Financial Advisors
 Client services requests & inquiries, working with operations to accomplish
requests promptly and efficiently, focusing on service satisfaction.
 Heavy client contact and phone responsibilities
 Processing paperwork and file maintenance

3. Qualifications:
 30 years of administrative and operational experience
 Implementation of policies and procedures
 20(+) years’ experience with profit and loss analysis, budget, and business planning
 Compliance and audit experience
 Track record of proven success in management and administrative roles
Strengths:
 Exceptional people skills and communication skills
 Ability to manage others (including managers)
 Extensive human resources management experience
 Teambuilding, coaching, performance management and conflict resolution
 Ability to handle large volume of workflow on a daily basis with minimal supervision
 Ability to multi-task and manage multiple priorities while meeting deadlines in a
stressful work environment
 Excellent problem solving ability