1. RRETAIL OPERATIONS STORE MANAGEMENT CUSTOMER SERVICE
SALES PERFORMANCE SUPERVISION/LEADERSHIP ADMINISTRATION
SKILLS/PROFILE
STATEMENT
A resultorientated and dynamic manager. A multi skilled professional,Sales and targetlead, a
Customer servicechampion and a individual inspires,and energizes others to deliver the best possible
customer experience and the desirefor excellence. Composed in a fastpaced sales environment
maintainingstandards,sales performanceand corporatevalues. An individual skilled withextensive
administration,organizational skills.An effectivetimemanager,a self motivated team player with strong
communication,admin,organizational and problemsolvingskills.Consistently producing high standards
of work and who flourishes and shows composurein a challengingand fastpaced retail operation.
Analytical and a forward planner,passionatewith a strong personal desireto achieve.
A confident individual who is hardworkingtrustworthy and who understand and delivers the best in
customer serviceand operational bestpractice
A person who is self motivated, a team player with the ability to superviseand influenceothers.
A very responsible, reliableand likeableperson who is ableto work empathetically and diplomatically
under challenging time constrained circumstances with the upmost accuracy and professionalism.
KEY SKILLS  Customer Service Excellence
 Sales negotiating/closing
 Admin/reports/ordering
 Brand Awareness
 Promotions
 Time Management
 mystery shoppingreport management
 Stock control /inventory management
 Responsibleand punctual
 Calmunder pressure
 Strongpresentation & public relationsskills,canwork independently or ina team
 Deal tactfully and sensitiveand empathetically with multicultural clienteleand VIP
 Assertive/Diplomatic- ableto managea variety of personalities and seniorities
 Extremely organized and able to prioritize workload, working to strict deadlines
 Strong Leadership qualities
 Intuitivewith strong communication & people skills
 LANGUAGES: English , Arabic
SHADI HABIB
Mobile number: +971529611863
E-mail: Shadihabib86@hotmail.com
BirthDate : 6-1-1986
Gender: Male
Nationality : Syrian
Marital Status : Single
DrivingLicense : validUAE

2. WORK EXPERIENCE
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1st Sep 2013- Till date: AL FUTTAIM. ACE HARDWARE Co.,
Job title : STORE ADMIN MANAGER
Responsibilities :
 Organizeoffice operations and procedures
 Superviseoffice staff
 Evaluate staff performance
 Control correspondences
 Buying and orderingitems to the store
 Cash and credit card posting
 Credit card indemnity claimand refund
 GL (general ledger) reconciliation asper salecollection and actual sale(CASH/FOREX/Credit/
CHQ/GV)
 Identification of doubleposted and missinginvoice
 Inventory discrepancy and investigation
 Assist/help staff in admin and trainingwhen required
 Petty cash update/ reimbursement
 UsingSAP system.
9th sep 2011- 31st Aug 2013: AL FUTTAIM. ACE HARDWARE Co.,
Job title : DUTY MANAGER
Responsibilities :
 Supervisingand coordinatingstaff activities
 Authorizing payments by cheques and the return of merchandise
 Selling/ up sellingand performance management
 Maintainingsufficientinventory and orderingmerchandise
 Preparingreports regardingsales volumes,merchandisingand personnel files
 Supervisestaff on cash registers and who processes cash,debitcard,and credit card sale
transactions.
 Sales maximization
 Stock inventory control
 Merchandisingprinciples
 Staff training/ briefings
 Promotions
 Opening / closingoperations

3. REFERNCES: AVAILABLE ON REQUEST
EDUCATIONAL
BACKGROUND
TECHNICAL
SKILLS
1st May 2008- 1st Sep 2011: Al Falah Ready Mix Co.,
Job title : PRODUCTION MANAGER
Responsibilities :
 Oversee the production process,
 Looking for ways to improve efficiency.
 Analyze inventory levels and supply needs.
 Recommends updatingand replacingof equipment necessary for production.
 Maintains records for production.
 Coordinates with sales and marketingfor production activities and thoseof the entire
manufacturingdepartment.
 Coordinates with consultants,clients and ensuringthatall production related requirements as
provided in the projectspecificationsarecomplied with.
2007- 2008: Barhoum General ContractingImport & Export Co.
 Job title : Accountant
Education
2007 Diploma in Commercial Bankingand accounting
From Commercial Bankingand accountingInstitute
Ministry of Higher Education Syria
EXPERT PROFICENCY IN :-
 MICROSOFT OFFICE INCL
 EXCEL
 WORD
 POWERPOINT
 INTERNET /ONLINE
 EMAIL CORRESPONDANCE