1. Andrew C. Akins
96 Glen Acre Dr.
Pittsford, NY 14534
(585) 754-3151
E-Mail: andya41078@gmail.com
Summary of Qualifications
Dedicated, self-motivated Business Professional with exceptional organizational capabilities,problemsolvingand
communication skills.Dependableand people oriented, ableto productively manage heavy workloads,while
maintaininghigh quality standards.Excellentleadership and organizational abilities;highly motivated and solution-
oriented toward the bottom line.
Proficient In:
 MS Word, Excel, PowerPoint
 Training Skills
 Developing outstanding relationships
 Problem Solving
 Fast learner
Highlights of Qualifications
Management
 Oversee activities directly related to sellingproducts or providingservices.
 Direct and coordinateactivities of businesses or departments concerned with the production, pricing,sales,
or distribution of products.
 Review financial statements, sales and activity reports,and other performance data to measure productivity
and goal achievement and to determine areas needing costreduction plus programimprovement.
 Manage staff,preparingwork schedules and assigningspecific duties.
 Establish and implement departmental policies,goals,objectives,and procedures.Confer with board
members, organizational officials and staff members as necessary.
 Determine staffingrequirements, and interview, hireand train new employees, as well as oversee those
personnel processes.
 Plan and direct activities such assales promotions,coordinatingwith other department heads as required.
Customer Service
 Confer with customers by telephone or in person to provide information aboutproducts and services,to
take or enter orders,cancel accounts,or to obtain details of complaints.
 Keep records of customer interactions and transactions,recordingdetailsof inquiries,complaints,and
comments as well as the actions taken.
 Check to ensure that appropriatechanges were made to resolve customers’ problems.
 Determine charges for services requested, collectdeposits or payments and arrangebillingoptions.
 Refer unresolved customer grievances to designated departments for further investigation.
 Resolve customers’serviceor billingcomplaints by performingactivities such as crediting,refundingand
adjustingaccounts as needed.
 Obtain and examine all relevantinformation to assess validity of complaints and to determine possible
causes thatcould have caused the immediate issue.
Professional Experience
Whirlwind USA, Rochester, NY May 2012-Present
Assistant Production Manager

2. I am involved with the planning,coordination and control of manufacturing processes.They
ensure that goods and services areproduced efficiently and that the correct amount is produced
at the rightcost and level of quality.
Assistant Shipping Manager
To assist shipping manager in fulfillment of all w orldw ide logistics needs including receipt of inbound
product, coordination and completion of all outbound customer shipments.
DEMOCRAT AND CHRONICLE, Rochester, NY March 2004 – August 2009
District Sales Manager
Oversawthe distribution of the newspaper from our printingfacility to our regional warehouses
to get itin the hands of our carriers to ensure delivery to our customers.
Assistant Outside Sales Manager
Hired, trained and oversawthe entire outsidesales forceof over 30 representatives to accurately
informcustomers of the terms and pricingof the product.
Assistant Customer Service Supervisor
Helped oversee the day to day operations and assistother customer servicerepresentatives to
provideaccurateinformation to current and future customers regardingservice,pricing,and
quality of the product.
Sales Representative
Contacted future and current customers either by phone or in person regardingcurrent
promotions and services provided by the newspaper to increasethe company’s bottom lineby
increasingthecirculation numbers.
ERIE INSURANCE GROUP, Rochester, NY January 2003 –
January 2004
Multi-Line Claims Adjuster
Responsiblefor investigatinginsuranceclaims by interviewingthe claimants and witnesses
involved in the loss.Inspectdamages to either property or auto and determine the extent of the
company’s liability.
SAVANNAH BANK, N.A., Rochester, NY December 2000 – December
2002
Business Development Officer
Responsible for the new business development program for a newly acquired branch by visiting
with both current and potential clients in the community to help develop both commercial and
personal lines of service to those in need of such services.
Education and Training
Bachelor of Science in Business Administration;Minor in Communications
West Virginia University,Morgantown, WV
Vale Tech. Home Property Claims AssessmentTraining,Mechanicsburg,PA