1. MELISSA PALLADINO
827 Beaver Ln.¨ Reading, PA 19606 ¨ Phone: (717) 271-1376 ¨ mpalla6371@0utlook.com
CUSTOMER SERVICE REPRESENTATIVE / RETAIL MANAGER
¨ Conscientious, qualified, and highly ethical Customer Service Representative / Retail Manager with
15+ years' experience providing superb customer service and managing retail sales, seeking new
position at a company that values hard work and dedication.
¨ Quality-oriented, Retail Sales Professional with excellent leadership, interpersonal, organizational,
written and verbal communications skills. Customer service expert able to gracefully handle upset
customers and resolve their issues in a way that supports them and the company.
¨ Experience interviewing, hiring, and training new employees providing effective, supportive
feedback to improve employee performance. Manage employees’ schedules for workplace
efficiency. Skilled at merchandising and store set up and layout. Able to open and close stores with
ease.
AREAS OF EXPERTISE
Customer Service
Outbound/Inbound Calls
Administrative Skills
Work with Vendors
Inventory Control
Retail Sales/Suggestive Selling
Cash Handling / Audits / Deposits
Organizational Management
Quality Assurance
Merchandising / Set up
Staff Development:
Hiring/Training
Management/Supervisory
Employee Scheduling
Generate Reports
PROFESSIONAL EXPERIENCE
Target 2007 – 2009
Sales Manager (Promotion)
Hired as store associate and promoted within six months to manage operations of in-store Pizza Hut
restaurant. Managed, trained and conducted performance reviews for employees providing feedback as
needed. Set employees’ schedules to ensure adequate staffing during peak and low business periods.
Oversaw inventory and worked with vendors on daily basis to ensure sufficient quantities. Provided
high-level of customer service to guests and handled upset customers with tact and grace for a mutually
beneficial outcome. Served as a liaison with corporate management communicating about various
policies.
Payless Shoes 2003 – 2007
Assistant Manager
Managed busy retail store operations, sales, customer service and employees. Performed staff
development duties, including hiring, interviewing, training, and scheduling associates; coached
underperforming associates. Set up and maintained store merchandising and layout ensuring attractive,
clean store. Maintained accurate stock and inventory of merchandise. Provided quality customer service
satisfactorily resolving issues for customers using problem solving and communications skills. Held store
key and responsible for opening and closing the store and related duties.
Cross Country Motor Company 1996 - 2003
Customer Service Representative
Effectively handled high-volume inbound/outbound calls by dispatching vendors to customers in an
efficient, accurate and polite manner. Completed documentation for each call for record keeping and
follow-up purposes. Posted first notice of loss for the insurance company. Generated daily reports and
answered questions as needed. Ensured quality assurance through all calls and customer interactions.
Assisted and filled in with other departments as needed.
2. EDUCATION
Completed coursework for Information Technology (IT) with a minor in Cyber Security,
Central Penn University, Lancaster, PA
North Shore Community College, completed coursework in Psychology
