1. Tiki Lau
29-3125 Fifth Line West, Mississauga, Ontario, L5L 3S8
416-807-8317 tikibirdlau@hotmail.com
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HIGHLIGHTS OF QUALIFICATIONS
 Highly skilled in overseeing store operations and achieving set goals
 Proficient in understanding marketplace needs and strategies needed to drive sales
 In depth knowledge of controlling store expenses to maximize profitability
 Effective skills in payroll planning and scheduling
 Demonstrated ability to motivate and lead employees
 Proven ability to hire, select and train the right candidates
 Perform well under pressure, has practical experience in planning, coordinating,
problem solving and daily decision-making
 Skilled in MS Word 7/10/13, Excel, OneDrive and Internet
 Knowledge in QuickBooks for A/P& A/R; as well month-end reports
PROFESSIONAL EXPERIENCE
Manager
Mar 2011– Present
Denise Boutiques
Square One & Bramalea City Centre
 Responsible for month end reports for all stores
 Handle all merchandising, inventory control, ordering, cash control, and verifying
credit deposit
 Oversee store opening and closing procedures.
 Direct sales floor activities, assist customers and address customer concerns.
 Input data to prepare daily sales reports and regularly use weekly and monthly data
to develop sales and promotional strategies
 Entry A/R and A/P invoicing
 Account Ledger for all three stores
 Responsible to get RAs with Vendors

2. Shop Owner Lead, Ladies Department
Dec 2010 – Mar 2011
Sears
Square One Mississauga
 Managed 4 Divisions in the Ladies Department
 Hiring, training, coaching-one-on-one, Team Building
 Achieving daily target by setting staffs Sales Per Hour targets
 Motivating associates with successful reward- programs and practicing sell drills
exercises to achieve high sales
 Developing super customer service, building loyal clients
 Monitoring payroll with efficient scheduling and profit earning
Manager
2003-2010
Denise
Sherway Gardens (2003-2004), Square One (2004-2010)
 Hiring, training, coaching and creating a successful sales team
 Budgeting and maintaining payroll to company standards effectively
 Develop loyal clients and increase sales volume through top notch customer service
 Well above the sales goal (plus 10% to 20%)
 Time management
Wholesale Fashion Associate
Steven Slavin Agency
October 1998-2000
 Representing 3 clothing-lines to the major retailers and independent-retailers
 Setting up appointments with existing clients and contacting potential retailers
 Build strong customer relation by maintaining detailed record of each customer’s
buying habits and preferences
 Ensure visual presentation conveying of each clothing-lines image

3. EDUCATION AND TRAINING
Business Administration 1990-1992
Humber College-Lakeshore
Business Marketing 1993
Humber College-North
Assertiveness Training 1999
Etobicoke School of Arts
Level 1 Income Tax Course 2003
Softron Inc,
Simply Accounting V.8. 2004
Dufferin-Peel Adult Learning Centre
Payroll Administration 2005
Sheridan College-Trafalgar
Microsoft Office 2013 2016
Continuing & Adult Education-Peel District School Board
OTHER TRAINING
Motorcycle Maintenance Course, Humber College, 2009
Microcomputer Business Application, Humber College , 1990