1. !
A personable, detail-oriented manager with experience demonstrating year-over-year improvements in sales
and marketing efforts, operational efficiency, revenue generation, customer service ratings and team
productivity. Strong and decisive leader with excellent analytical, organizational, communication, team
building and planning skills. Maintain an uncompromising focus on high quality standards and bottom-line
profit improvements. Excel at turning under-producing individuals into teams that work efficiently and
exceed all expectations. Customer service orientated and excellent at performing crisis management and
ensuring customer loyalty and retention.
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Wal-Mart ! Mulitple Location Across the US ! 1990 – Present
Assistant Manager: 1990-Present
Operations Manager: 1993 – 1994, Co-Manager: 2001-2002
▪ Manage operations of retail department stores ranging from 150,000 - 220,000 sq. ft., driving store
profitability metrics, employee engagement, and customer experience through change and innovation as
a supportive leader.
▪ Responsible for the overall supervision and management of up to 300 employees in large, high sales
volume retail stores.
▪ Plan, execute, and finalize projects on time and within budget and scope objectives, including a high
profile project setting up initial offices and hiring staff for a new Supercenter Division that was
completed at or under budget.
GERALD KOTT
4201 NE 136TH AVE VANCOUVER, WA 98682
605-350-2615 ! gjkott@icloud.com
MANAGER ! CUSTOMER SERVICE ADVOCATE ! PROJECT MANAGEMENT
Sales/Marketing! Financial Planning ! Training/Staff Development
SELECTED HIGHLIGHTS
▪ Managed operations of retail department stores ranging from 150,000 - 220,000 sq. ft., driving store
profitability metrics, employee engagement, and customer experience through change and innovation
as a supportive leader.
▪ Served as Operations Manager over the Rome, New York and surrounding stores, ensuring that all
inventory was accurately accounted for, resulting in an increase in gross profit due to strategic product
control and inventory management.
▪ Planned, executed, and finalized projects on time and within budget and scope objectives, including a
high profile project setting up initial offices and hiring staff for a new Supercenter Division that was
completed at or under budget.
▪ Recruited and mentored new hires.
▪ Responsible for the overall supervision and management of up to 300 employees in large, high sales
volume retail stores.
CORE COMPETENCIES
▪ Staff Supervision ▪ Operations Management ▪ Training/Development
▪ Customer Service ▪ Human Resources ▪ Scheduling/Delegation
▪ Budgeting ▪ Conflict Resolution ▪ Relationships Building
▪ Profit & Loss (P&L) Management
▪ Project Management
▪ Logistics
▪ Merchandising
▪ Policy Implementation
▪ Occupational Safety
PROFESSIONAL EXPERIENCE

2. Gerald Kott Résumé – Page !2
▪ Plan and forecast staffing, assuring a strong team to maximize customer service efforts by analyzing
needs and adjusting accordingly to ensure optimal staffing.
▪ Manage employees and increase revenues by tight scheduling and guiding staff to adequately perform
their duties.
▪ Responsible for the training and development of employees, continually improving their ability to
increase net operating profit and customer satisfaction.
▪ Recruit and mentor new hires.
▪ Direct all aspects of merchandising and operational planning, developing improved methods for handling
product items and operational efficiency.
▪ Monitor, evaluate, and analyze safety and compliance metrics resulting in an increase in regulatory
standards compliance.
▪ Accurately manage budgets and assets of a $60 million facility, utilizing strong analytical and financial
modeling abilities to maintain budgeted plans.
▪ Assist in the coordination of large projects including planning new stores, store remodels, and
relocations.
▪ Served as Operations Manager over Rome, New York and surrounding store, ensuring that all inventory
was accurately accounted for, resulting in an increase in gross profit due to strategic product control and
inventory management.
▪ Conduct key operational audits to develop and implement improved procedures to maximize productivity
and customer service efforts.
▪ Identify, effectively communicated, and resolve project issues and risks.
▪ Facilitate P&L management, sales management, sales proficiency, customer engagement training,
customer issue resolution, leadership development, mentoring, payroll, scheduling, and human resources
administration.
▪ Master multiple leadership roles including business acumen trainer, hiring and training coordinator,
supervisor, customer assistant supervisor, operations manager, customer experience manager, customer
solutions manager and sales manager.
▪ Address all employee performance problems promptly and directly in accordance with company
personnel policies and procedures.
▪ Maximize profitability through superior customer service, effective and prompt communication and
follow-up on all pending matters with the customer.
▪ Utilize superior communications skills to motivate staff and develop effective working relationships with
staff, executives, and customers.
!
South Dakota State University, Brookings, SD
Bachelor of Science – Commercial Economics
▪ Relevant Coursework: Business, Macroeconomics, Microeconomics, Marketing, Management,
Comparative Economic Systems, Managerial Economics, Operations Research, Business Law, Labor Law,
Accounting, Finance, , Accounting, Computer Programming and Data Processing, Microcomputing.
!Certifications or Additional Education:
▪ Forklift Operator Certification
▪ Food Serve Safe Certification
!!!!!!!!! !
EDUCATION

3. Gerald Kott Résumé – Page !3
!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
ADDITIONAL CREDENTIALS
TECHNICAL SKILLS Microsoft Office (Word, Excel, PowerPoint, Outlook, Access, Publisher,
Sharepoint,
LANGUAGES Beginner Chinese
HONORS & AWARDS ▪ Assistant manager of the quarter, Store of the Year 2012
PROFESSIONAL
DEVELOPMENT
▪ Ongoing quarterly training through Walmart trainings; such as
merchandising, financial metrics, human resources, and safety and
compliance
ORGANIZATIONS ▪ Linkedin, New to the area looking for organizations to become involved
with.
VOLUNTEERING EXPERIENCE DeSmet Hospital / DeSmet Food Bank
INTERESTS Pheasant hunting, target shooting, Chinese language

4. Gerald Kott Résumé – Page !4
!!!!!!!!!!Gary Lenz Owner of Gary’s Home Repair
Desmit, SD (605) 203-0203
!Lee Kruse, Shopko Store Manager
Rapid City, SD (605) 306-8804
!
REFERENCES