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Knowledge management

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Knowledge management

  1. 1. KNOWLEDGE MANAGEMENTPresented BySehar AbbasSaima Hanif
  2. 2. 2 CONTENTS  Data, Information & Knowledge  Knowledge Hierarchy  Types of Knowledge  What Is Knowledge Management  Why KM  History of KM  KM Models  KM life cycle KNOWLEDGE MANAGEMENT
  3. 3. 3 C ONTINUE …  Characteristics of KM in Libraries  Terms Used in KM KNOWLEDGE MANAGEMENT
  4. 4. 4 D ATA , I NFORMATION & K NOWLEDGE KNOWLEDGE MANAGEMENT
  5. 5. 5 K NOWLEDGE H IERARCHY KNOWLEDGE MANAGEMENT
  6. 6. 6 E XPLICIT / TACIT K NOWLEDGE -T YPES  Tacit knowledge: That type of knowledge which people carry in their mind, and is, therefore, difficult to access.  Explicit knowledge: That type of knowledge which has been or can be articulated, codified, and stored in certain media. KNOWLEDGE MANAGEMENT
  7. 7. 7 F EATURES Explicit Knowledge Tacit Knowledge Tangible Intangible Physical objects, e.g. in Mental objects, i.e. its in documents or databases peoples heads Context independent Context affects meaning Easily shared Sharing involves learning Reproducible Not identically replicated KNOWLEDGE MANAGEMENT
  8. 8. 8 W HAT I S K NOWLEDGE M ANAGEMENT  Knowledge Management is the collection of processes that govern the creation, dissemination, and utilization of knowledge. KNOWLEDGE MANAGEMENT
  9. 9. 9 W HY KM  To share the knowledge, a company creates exponential benefits from the knowledge as people learn from it.  To build better sensitivity to “brain drain”  To reacting to new business opportunities KNOWLEDGE MANAGEMENT
  10. 10. 10 H ISTORY O F KM KNOWLEDGE MANAGEMENT
  11. 11. 11 I N 70’S A number of management theorists have contributed to the evaluation of KM.  Peter Drucker: Information and knowledge as organizational resources  Peter Senge: "learning organization"  Chaparral Steel: A company having knowledge management strategy KNOWLEDGE MANAGEMENT
  12. 12. 12 I N 80’ S  Knowledge as a competitive asset was apparent.  Managing knowledge that relied on work done in artificial intelligence and expert systems.  Knowledge management-related articles began appearing in journals and books . KNOWLEDGE MANAGEMENT
  13. 13. 13 I N 90’ S U NTIL N OW  A number of management consulting firms had begun in-house knowledge management programs. E.g. ADAM’s Model  Knowledge management was introduced in the popular press.  The International Knowledge Management Network(IKMN) went online in 1994. KNOWLEDGE MANAGEMENT
  14. 14. 14 KM M ODELS There are some KM Models:  Nonaka/Takeuchi Knowledge Spiral (1995)  ADAM’s Model (2000-01)  The Choo Sense-making KM Model (1998)  WIIG KM Model KNOWLEDGE MANAGEMENT
  15. 15. 15 N ONAKA /TAKEUCHI KNOWLEDGE SPIRAL (1995) KNOWLEDGE MANAGEMENT
  16. 16. 16 ADAM’ S M ODEL (2000-01) KNOWLEDGE MANAGEMENT
  17. 17. 17 T HE C HOO S ENSE - MAKING KM M ODEL (1998) KNOWLEDGE MANAGEMENT
  18. 18. 18 WIIG’ S KM M ODEL KNOWLEDGE MANAGEMENT
  19. 19. 19 K NOWLEDGE F ORM BY WIIG M ODEL  Public Knowledge  Sharing Knowledge  Personal Knowledge KNOWLEDGE MANAGEMENT
  20. 20. 20 CONTINUE…  The knowledge which is explicit and can be learned and shared, called Public Knowledge.  The knowledge which is an intellectual assets and held exclusively by employees and shared during work or embedded in technologies, called Sharing Knowledge.  The knowledge which is the least accessible, but the most complete form of knowledge. It’s usually tacit and used without knowing, called Personal Knowledge. KNOWLEDGE MANAGEMENT
  21. 21. 21 K NOWLEDGE T YPES BY WIIG M ODEL  Factual Knowledge  Conceptual Knowledge  Expectational Knowledge  Methodological Knowledge KNOWLEDGE MANAGEMENT
  22. 22. 22 C ONTINUE …  That type of knowledge which deals with data and measurements, and directly observable and verifiable, called Factual Knowledge.  That type of knowledge which deals with systems, concepts and perspectives, called Conceptual Knowledge.  That type of knowledge which deals with hypothesis, judgments and expectations held by knowers, called Expectational Knowledge. KNOWLEDGE MANAGEMENT
  23. 23. 23 C ONTINUE …  That type of knowledge which deals with reasoning, strategies and decision making methods, called Methodological Knowledge. KNOWLEDGE MANAGEMENT
  24. 24. 24 KM L IFE CYCLE KNOWLEDGE MANAGEMENT
  25. 25. 25 KNOWLEDGE MANAGEMENT
  26. 26. 26 C ONTINUE …  Information Mapping: ( To categorize the knowledge assest) Information mapping is a process by which organizations can identify and categories knowledge assets within their organization.  Information Storaging: Information storing that contains knowledge repositories such as databases, data warehouses, and information centers and indicates electronic environment of organizational memory. KNOWLEDGE MANAGEMENT
  27. 27. 27 CONTINUES …  Information Retrieving: In this stage, knowledge is stored and retrieved via information retrieval systems. KNOWLEDGE MANAGEMENT
  28. 28. 28 K NOWLEDGE U SING Organizations use knowledge for three reasons:  Knowledge can be used for determining organization’s work processes and making strategies for sustainable competitive advantage.  Knowledge can be used for designing and marketing product.  Knowledge plays a critical role of organization’s services quality KNOWLEDGE MANAGEMENT
  29. 29. 29 K NOWLEDGE A UDITING  Knowledge auditing means what amount of knowledge can be used in organization’s products, services and processes. KNOWLEDGE MANAGEMENT
  30. 30. 30 C HARACTERISTICS OF KM IN L IBRARIES The characteristics of KM in libraries are:  Human Resource Management Is the Core of Knowledge Management in Libraries.  The Objective of Knowledge Management in Libraries is to Promote Knowledge Innovation.  Information Technology Is a Tool for Knowledge Management in Libraries.  The knowledge acquired must be accumulated and converged into knowledge warehouses of libraries. KNOWLEDGE MANAGEMENT
  31. 31. 31 T ERMS U SED IN KM There are some terms used in KM:  Knowledge architect  Knowledge assets  Knowledge bridge  Knowledge Workers  Knowledge Economy KNOWLEDGE MANAGEMENT
  32. 32. 32 K NOWLEDGE ARCHITECT  Knowledge architect is the staff member who oversees the definitions of knowledge and intellectual processes and then identifies the technological and human resources required to create, capture, organize, access and use knowledge assets. KNOWLEDGE MANAGEMENT
  33. 33. 33 K NOWLEDGE ASSETS  Knowledge assets, also called intellectual capital, are the human, structural and recorded resources available to the organization. Assets reside within the minds of members, customers, and colleagues and also include physical structures and recorded media. KNOWLEDGE MANAGEMENT
  34. 34. 34 K NOWLEDGE BRIDGE  Knowledge bridge is the connection that a KM expert builds between the business processes and the technological, sociological, personal, financial, sales, creative, and customer oriented functions of the organization. KNOWLEDGE MANAGEMENT
  35. 35. 35 K NOWLEDGE W ORKERS  Employees and managers who contribute significantly to the intellectual capital of the company are called knowledge workers. KNOWLEDGE MANAGEMENT
  36. 36. 36 K NOWLEDGE E CONOMY  The knowledge economy is a term that refers either to an economy of knowledge focused on the production and management of knowledge in the frame of economic constraints, or to a knowledge-based economy. KNOWLEDGE MANAGEMENT
  37. 37. 37 R EFERENCES  http://www.slideshare.net/nabendumaji/knowle dge-management-10353260  http://www.skyrme.com/kmbasics/kchars.htm  http://www.bridgefieldgroup.com/bridgefieldgro up/glos5.htm  http://www.unc.edu/~sunnyliu/inls258/Introduct ion_to_Knowledge_Management.html  http://en.wikipedia.org/wiki/Knowledge_econo my KNOWLEDGE MANAGEMENT
  38. 38. 38 C ONTINUE …  http://home.earthlink.net/~ddstuhlman/defin1.htm  Shanhong, T. “Knowledge Management in Libraries in the 21st Century”  SAĞSAN , M. “A NEW LIFE CYCLE MODEL FOR PROCESSING OF KNOWLEDGE MANAGEMENT”  Crista, S.D. (2009), “Perspectives on knowledge management models”  Bergeron, B. “Essentials of Knowledge Management” KNOWLEDGE MANAGEMENT
  39. 39. 39 KNOWLEDGE MANAGEMENT

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