Detailed

1. KNOWLEDGE MANAGEMENT

2. CONTENTS
KNOWLEDGE MANAGEMENT
 Data, Information & Knowledge
 Knowledge Hierarchy
 Types of Knowledge
 What Is Knowledge Management
 Why KM
 History of KM
 KM Models
 KM life cycle
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3. CONTINUE…
KNOWLEDGE MANAGEMENT
 Characteristics of KM in Libraries
 Terms Used in KM
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4. DATA, INFORMATION
& KNOWLEDGE
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KNOWLEDGE MANAGEMENT

5. KNOWLEDGE HIERARCHY
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KNOWLEDGE MANAGEMENT

6. EXPLICIT/ TACIT
KNOWLEDGE-TYPES
KNOWLEDGE MANAGEMENT
 Tacit knowledge: That type of knowledge which
people carry in their mind, and is, therefore,
difficult to access.
 Explicit knowledge: That type of knowledge
which has been or can be articulated, codified,
and stored in certain media.
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7. FEATURES
KNOWLEDGE MANAGEMENT
Explicit Knowledge Tacit Knowledge
Tangible Intangible
Physical objects, e.g. in
documents or databases
Mental objects, i.e. it's in
people's head's
Context independent Context affects meaning
Easily shared Sharing involves learning
Reproducible Not identically replicated
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8. WHAT IS KNOWLEDGE
MANAGEMENT
KNOWLEDGE MANAGEMENT
 Knowledge Management is the
collection of processes that govern the
creation, dissemination, and utilization
of knowledge.
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9. WHY KM
KNOWLEDGE MANAGEMENT
 To share the knowledge, a company creates
exponential benefits from the
knowledge as people learn from it.
 To build better sensitivity to “brain drain”
 To reacting to new business opportunities
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10. HISTORY OF KM
KNOWLEDGE MANAGEMENT
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11. IN 70’S
KNOWLEDGE MANAGEMENT
have
A numberof management
theorists contributed to the evaluation
of KM.
 Peter Drucker: Information and knowledge as
organizational resources
 Peter Senge: "learning organization"
 Chaparral Steel: A company having knowledge
management strategy
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12. IN 80’S
KNOWLEDGE MANAGEMENT
 Knowledge as a competitive asset was apparent.
 Managing knowledge that relied on work done in
artificial intelligence and expert systems.
 Knowledge management-related articles began
appearing in journals and books .
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13. IN 90’S UNTIL NOW
KNOWLEDGE MANAGEMENT
 A number of management consulting firms had
begun in-house knowledge management
programs. E.g. ADAM’s Model
 Knowledge management was introduced in the
popular press.
 The International Knowledge Management
Network(IKMN) went online in 1994.
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14. KM MODELS
KNOWLEDGE MANAGEMENT
There are some KM Models:
 Nonaka/Takeuchi Knowledge Spiral (1995)
 ADAM’s Model (2000-01)
 The Choo Sense-making KM Model (1998)
 WIIG KM Model
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15. NONAKA/TAKEUCHI
KNOWLEDGE SPIRAL (1995)
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KNOWLEDGE MANAGEMENT

16. ADAM’S MODEL (2000-01)
KNOWLEDGE MANAGEMENT
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17. THE CHOO SENSE-MAKING
KM MODEL (1998)
KNOWLEDGE MANAGEMENT
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18. WIIG’S KM MODEL
KNOWLEDGE MANAGEMENT
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19. KNOWLEDGE FORM BY
WIIG MODEL
KNOWLEDGE MANAGEMENT
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 Public Knowledge
 Sharing Knowledge
 Personal Knowledge

20. CONTINUE…
KNOWLEDGE MANAGEMENT
 The knowledge which is explicit and can be
learned and shared, called Public Knowledge.
 The knowledge which is an intellectual
assets and held exclusively by employees and
shared during work or embedded in
technologies, called Sharing Knowledge.
 The knowledge which is the least accessible, but
the most complete form of knowledge. It’s
usually tacit and used without knowing, called
Personal Knowledge.
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21. KNOWLEDGE TYPES BY
WIIG MODEL
KNOWLEDGE MANAGEMENT
 Factual Knowledge
 Conceptual Knowledge
 Expectational Knowledge
 Methodological Knowledge
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22. CONTINUE…
KNOWLEDGE MANAGEMENT
 That type of knowledge which deals with data
and measurements, and directly observable and
verifiable, called Factual Knowledge.
with
called
 That type of knowledge which
deals systems,concepts and
perspectives, Conceptual Knowledge.
 That type of knowledge which
deals
with
hypothesis, judgments and expectations held by
knowers, called Expectational Knowledge.
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23. CONTINUE…
KNOWLEDGE MANAGEMENT
of knowledge which deals with
 That
type
reasoning,
strategies and decision making
methods, called Methodological Knowledge.
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24. KM LIFE CYCLE
KNOWLEDGE MANAGEMENT
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25. 25
KNOWLEDGE MANAGEMENT

26. CONTINUE…
KNOWLEDGE MANAGEMENT
 Information Mapping: (
To knowledge assest)
Information
categorize the
mapping is
a
process by which organizations can identify and
categories knowledge assets within their
organization.
 Information Storaging: Information storing that
contains knowledge repositories such as
databases, data warehouses, and information
centers and indicates electronic environment of
organizational memory.
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27. CONTINUES…
KNOWLEDGE MANAGEMENT
 Information Retrieving: In this stage, knowledge
is stored and retrieved via information retrieval
systems.
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28. KNOWLEDGE USING
KNOWLEDGE MANAGEMENT
Organizations use knowledge for three reasons:
 Knowledge can be used for determining
organization’s work processes and making
strategies for sustainable competitive advantage.
 Knowledge can be used for designing and
marketing product.
 Knowledge plays a critical role of organization’s
services quality
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29. KNOWLEDGE AUDITING
KNOWLEDGE MANAGEMENT
 Knowledge
knowledge
auditing means
can be
used
what amount
of in
organization’s
products, services and processes.
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30. CHARACTERISTICS OF KM IN
LIBRARIES
KNOWLEDGE MANAGEMENT
The characteristics of KM in libraries are:
 Human Resource Management Is the Core of
Knowledge Management in Libraries.
 The Objective of Knowledge Management in Libraries
is to Promote Knowledge Innovation.
 Information Technology Is a Tool for Knowledge
Management in Libraries.
 The knowledge acquired must be accumulated and
converged into knowledge warehouses of libraries.
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31. TERMS USED IN KM
KNOWLEDGE MANAGEMENT
There are some terms used in KM:
 Knowledge architect
 Knowledge assets
 Knowledge bridge
 Knowledge Workers
 Knowledge Economy
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32. KNOWLEDGE ARCHITECT
KNOWLEDGE MANAGEMENT
 Knowledge architect is the staff member who
oversees the definitions of knowledge and
intellectual processes and then identifies the
technological and human resources required to
create, capture, organize, access and use
knowledge assets.
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33. KNOWLEDGE ASSETS
KNOWLEDGE MANAGEMENT
 Knowledge assets, also called intellectual capital,
are the human, structural and recorded resources
available to the organization. Assets reside within
the minds of members, customers, and
colleagues and also include physical structures
and recorded media.
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34. KNOWLEDGE BRIDGE
KNOWLEDGE MANAGEMENT
 Knowledge bridge is the connection that a KM
expert builds between the business processes
and the technological, sociological, personal,
financial, sales, creative, and customer oriented
functions of the organization.
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35. KNOWLEDGE WORKERS
KNOWLEDGE MANAGEMENT
and
managers
who contribute
 Employees
significantly
to
the intellectual capital of the
company are called knowledge workers.
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36. KNOWLEDGE ECONOMY
KNOWLEDGE MANAGEMENT
 The knowledge economy is a term that refers
either to an economy of knowledge focused on
the production and management of knowledge
in the frame of economic constraints, or to a
knowledge-based economy.
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