This document discusses coaching fundamentals and techniques. It covers the qualities and roles of a coach, including observing employees, providing support and feedback, and believing in their creativity. Coaching techniques discussed include active listening, questioning, and the GROW model. Self-coaching is also covered, with a process of self-assessment, goal-setting, action planning, and evaluation. Coaching aims to help people examine their thinking to be consistent with their goals rather than telling them what to do.

1. Coaching
Part 1- Coaching
fundamentals
Part 4- What is self
coaching?
Part 3- What are the
qualities and roles of a
coach?
Explore - Learn - Grow
Part 2- How to coach?
Four techniques
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2. Robert Hargrove. Masterful Coaching Field book, 2000
2Part 1- Coaching fundamentals
Coaching is not about telling people people what
to do, but asking them to examine the thinking
behind what they are doing so it is consistent
with their goals.

3. Typical
Coaching
Process
3Part 1- Coaching fundamentals

4. Effectiveness of
instructional coaching
in implementing new
instructional methods
at the University of
Kansas Center for
Research on Learning
4Part 1- Coaching fundamentals

5. Does coaching
work?
* Randomised controlled
group, 67 Adults, 38.5yrs
* 10 wks 45 min weekly
individual coaching
* Goal Attainment;
Psychological Well Goal
Attainment; Psychological
Well-being, being, Mental
Mental
Health, Subjective Well-
being; Emotional
Intelligence
* Spence & Grant, 2005
5Part 1- Coaching
fundamentals

6. Active
listening
6Part 2- Coaching techniques
Active listening is listening and responding that focuses the attention on the
speaker and improves mutual understanding
Questioning G.R.O.W. D.C.O.
Verbal
1- Use a confirming statement
2- Summarize key facts
3- Ask your understanding
4- Clarify misunderstandings
Non-verbal
1- Eye contact
2- Pause/Silence
3- Facial expressions that indicate
you are focused
4- Body language

7. Active
listening
7Part 2- Coaching techniques
Questioning G.R.O.W. D.C.O.
3 types of questions:
1- Open
What? How? Get someone to talk openly.
2- Probing
Could you expand? Could you give me an
example?
Probe further to find out more information
3- Closed
who, which, would, are, can, have, do, is, will?
Solicit a “yes” or “no” or other one-word respons

8. Active
listening
8Part 2- Coaching techniques
Questioning G.R.O.W. D.C.O.
Goal: 1) set a time limit for the session
2) state the goal for the issue after defining the Reality
Reality: define current reality & desired reality & agree on any gap(s),
explore reasons (active listening and open questions)
Options: explore alternative strategies/ courses of action for
eliminating the gaps (open and probing questions)
Wrap up: agree on WHAT is to be done,
WHEN & by WHOM – set a date for review

9. Active
listening
9Part 2- Coaching techniques
Questioning G.R.O.W. D.C.O.
* Demonstrate: I do - You watch
me
* Co-Plan and Co-Teach: We do
together
* Observe: You Do - I watch you,
and give feedback

10. Click on the screen

11. 10Part 3- Qualities and role of a coach
3 types of coaches:
* Change coaches
Help build leadership and understanding related to
organization goals and transformation
* Content coaches
Help learn new ideas, to implement them during
instruction, and they provide formative feedback
* Performance coaches
Help drive high performance or challenge low
performance issues

12. 11Part 3- Qualities and role of a coach
Source: BLR Business and Legal Report
"Coaching for Superior Employee Performance"

13. Role of an effective coach
12
* Observe employees at work
* Show concern for them as
individuals
* Find out what motivates them
* Focus on cooperation, not
competition
* Highlight growth & development
* Provide new challenges
* Give support and assistance
* Create a positive work
environment
* Provide specific feedback
Part 3- Qualities and role of a coach
* Listen and Observe
* Customize an approach
to an individual client’s
need
* Elicit solutions and
strategies
* Believe that the client is
naturally creative and
resourceful
* Provide support to
enhance the skills,
resources, and creativity

14. The trust model
13Part 3- Qualities and role of a coach

15. Animated Self Coaching Tool
for professional or personal development
14Part 4- Self coaching

16. 15Part 4- Self coaching

17. Applying the process: pick your subject...
1) Get engaged, complete a self-assessment and identify the
issue, problem, weakness.
2) Evaluate the results and ask yourself the right questions. Write
down your thoughts and ideas in a journal. Set a goal to resolve
the issue.
3) Go back to your first draft after 24 hours, and again after a
couple of days. Review, adjust and complement.
4) Define your action plan and this will impact your weekly
routine. Capture the outcome in your ideal week template.
5) Evaluate and monitor.
16Part 4- Self coaching

18. Click on the screen

19. * wikipedia.com
* Creating a Coaching Culture research report I-l-m.com 2011
* Excellence in Coaching: The Industry Guide, by Jonathan Passmore, 2010
* www.opm.gov/WIKI/training/Mentoring-and-Coaching.ashx
* sjsdcoaching.wikispaces.com (instructional coaching)
* www.avca.org/.../Developing-a-Functional-Coaching-Philosophy.ppt
* www.pbis.org
* www.edlabgroup.org (peer coaching)
* curry.virginia.edu (coaching models)
* www.outward-bound.org (active listening and effective coaching)
* www.instituteofcoaching.org
Sources and References 17

20. In the note section of this slide
Participant Notes 18