Coaching is defined as the process of enhancing performance through reflection and communication, focusing on future opportunities and individual growth. It serves various purposes, such as maximizing knowledge transfer, increasing skill levels, and preparing candidates for succession within organizations. Effective coaching involves active listening, powerful questioning, direct communication, designing action plans, and setting SMART goals, while avoiding common pitfalls like favoritism and micromanagement.

1. COACHING“Coaching, like Leadership, is fighting for the hearts and souls of your people and getting them to believe in you”

2. What is Coaching?What do you understand by the term“COACHING”?Coaching in simple terms can be defined as:“The process of helping someone enhance or improve their performance through reflection on how they apply a specific skill and/or knowledge”

3. Difference between Coaching & Mentoring

4. Coaching………..IS NOT:DiscipliningCounseling MentoringManagingIS :100% of your time

5. 2-way communication

6. Focusing on future opportunities

7. About the team

8. Ability to help stretch individuals out of their comfort zonesUNDERSTANDING THE CONCEPTLets try and understand the concept of COACHING.Lets say, you are hired as the next coach for the men’s cricket team. You are given the task to lay out a Coaching plan to win the match which is to be held next week.What will be your coaching plan?

9. COACHING TECHNIQUESExplain importance of issue being addressed (purpose & part)Clarify how it’s done (process)Show how to do it (picture)Observe person doing it (practice)Feedback (pats & pointers)Agree on next steps (proceed on path)

10. Why do we need Coaching?The reasons why people require coaching are:To maximize knowledge transferCoaching provides a learning channel that effectively transfers knowledge within the organization Critical knowledge is maintained in the organization Contextual learning is evident

11. Why do we need Coaching?The reasons why people require coaching are:To increase the skill levelsThe coaches can very effectively transfer core skills Customization of skills in relation to the core activities of the business is retained Cross training of staff can be achieved

12. Why do we need Coaching?The reasons why people require coaching are:For succession planningThe ability for the organization to identify ‘fast track’ candidates and prepare them for new jobs is enhanced by coaching & mentoring Coaching & Mentoring can ensure continuity of performance when key staff leave the organization because core skills have been transferred

13. You are not “COACHING” if…..You find yourself only telling someone what to doYou find yourself stepping in to do the actual workYou restrict the activity to set times or scheduled events“Coaching is a “just in time” & “in the right place” process

14. Some Do’s and Don’ts of CoachingDO’sMap out different strategies & share them with everyoneAllow everyone to participate to their abilityLet minor problems go unless repeated regularlyProvide lots of time & opportunities for practiceProvide lots of positive feedback as well as adjusting feedbackAsk questions to help others think throughDON’TsShow favoritism

15. Do it all yourself/take over

16. Belittle or be mean

17. Tease or use sarcasm

18. Rely on email to communicateCOACHING SKILLSACTIVE LISTENINGLets learn the art of Active Listening“Active listening is a structured way of listening and responding to others”