This document outlines the agenda and objectives of a 5-day coaching training program led by Slađana Milošević. The training will cover basics of coaching including different coaching models, listening skills, asking questions, feedback, and focus on individuals, teams and personal development. Participants will learn coaching techniques and have a live coaching session. The goal is to help participants develop their potential and achieve better results through effective coaching approaches.

1. WELCOME Coaching Slađana Milošević s ladjana.milosevic @mobilis.co.rs 063.85.49.640

2. Introduction Getting to know each other About coaching and why it is so important Interactive work Working rules

3. Objectives To: Define the term coaching and understand coaching approach Understand benefits to the business of effective coaching Understand different coaching models and learn how to use some of them Apply effective listening skills Apply powerful questioning skills How to deliver feedback Help others in their development and results achievement Overcome obstacles and limiting beliefs in their personal development Improve performance through advanced communication approaches Remove barriers that hold the team back from achieving more

4. Topics Day I – Basics of coaching Coaching models Day II – Listening skills and asking questions. Feedback Day III – Focus – individuals and teams around me Day IV – Focus – me Day V - Live coaching session s

5. Your trainer Slađana Milošević Master degrees obtained in Serbia and Slovenia 12 years of experience in training and lecturing Works in private owned company Mobilis Ltd Establisher and first president of European Mentoring and Coaching Council for Serbia For four years member of IAC (International Association of Coaches, USA )

6. Short history of coaching Coaching has always been done … Tim Gallwey – The Inner Game of Tennis John Wh itmor e – Coaching for Performance

7. Definition of coaching Definition by ICF ( International Coaching Federation ): coaching is an interactive process that helps individuals, teams, companies, institutions or organizations to develop their potentials and to achieve better results faster and more efficient Coaching is a nicer way to achieve better results (Whitmore, 2003)

8. Formula P = p - i Tim Gallwey, in his book “The Inner Game of Tennis“, from 1974: Performance = potential - interference P = p - i

9. Story about 2 selves Self no 1 is the internal voice of our parents, teachers and those who have any type of authority. Self no 1 wants to control Self no 2, it does not trust Self 2. Self no 1 is characterized by tension, fear, doubt and too much work Self no 2 is our whole being with all our potentials and capacities to learn. It is characterized by relaxed concentration, enjoyment and trust

10. More beautiful stories Story about learning Story about kids

11. Coaching and similar professions Mentor Facilitator Therapist ...

12. Characteristics of coach Patient Supportive Good listener Good observer Remember s things well ...

13. Coaching and entrepreneurs Entrepreneurs can use coaching as clients They can use coaching in their business too

14. 7 Habits of successful people Be proactive Start from an end Define priorities Think win-win Seek to understand other s and then ask them to understand you Synergize Take care about yourself There is one more : „ Find your “voice” and inspire others to do so”

15. How to do coaching? It is not a sophisticated science What is important is exercise and concentration

16. Coaching models Many coaching models are developed over years The most popular coaching model is GROW model (also known as iGROW and ToGROW model) Different models are presented and compared in your handout s

17. THANK YOU! Coaching Slađana Milošević s ladjana.milosevic @mobilis.co.rs 063.85.49.640

18. WELCOME Coaching Slađana Milošević s ladjana.milosevic @mobilis.co.rs 063.85.49.640

19. Da y II Topic – listening and asking questions . Giving feedback

20. Basic coaching skills Rapport Trust and empathy Listening Questions and clarifications Definition of objectives and responsibilities Observation Feedback

21. Listening Communication process

22. Listening LEVEL 1. Waiting for our turn to speak • I think we should arrange a meeting with all stakeholders • Did you watch football last night? LEVEL 2. Giving our own experience • I went on the Leadership course last week. • I went on it last year. I learned a lot. LEVEL 3 . Giving advice • My manager is a bully. • What you should do is complain to HR.

23. Listening LEVEL 4. Listening and asking for more • I want to get the very best out of my team. • tell me more about that. LEVEL 5 . Intuitive listening • I really want to write my book but there’s never any time • Is this about not having the time or is something else getting in the way? • I’m afraid my book won’t be good enough.”

24. Questions Questions related to problem Questions related to objectives Specific questions Unclear questions Powerful questions

25. Feedback When giving feedback it is good to: Tell what you have seen, like „I saw you did...“ Describe what you have seen, without estimation, like. „I noticed that ...“ Share ideas, like „What would happen if you ...“ Examine alternatives, like. „Could you ... What other way s are there?“

26. THANK YOU! Coaching Slađana Milošević s ladjana.milosevic @mobilis.co.rs 063.85.49.640

27. WELCOME Coaching Slađana Milošević s ladjana.milosevic @mobilis.co.rs 063.85.49.640

28. Day III Topic – Focus – Individuals and teams around me

29. Coaching techniques Summarising Paraphrasing Reiterating Mirroring

30. Problem s in coaching There are problems at : Individual level Organizational level

31. Team coaching In team coaching you as a coach have to work with team and with individuals in that team ! Exercises for you!

32. Team development Performance high nizak Time forming storming norming performing transforming

33. THANK YOU! Coaching Slađana Milošević s ladjana.milosevic @mobilis.co.rs 063.85.49.640

34. WELCOME Coaching Slađana Milošević s ladjana.milosevic @mobilis.co.rs 063.85.49.640

35. Day IV Topic – Fo c us – me

36. Exercises My dreams My vision My objectives END GOAL PERFORMANCE GOAL PROCES S DREAM

37. Coaching 1 to 1 Perform coaching session, using results from exercises we did during the first training day and today Use GROW model

38. THANK YOU! Coaching Slađana Milošević s ladjana.milosevic @mobilis.co.rs 063.85.49.640

39. WELCOME Coaching Slađana Milošević s ladjana.milosevic @mobilis.co.rs 063.85.49.640

40. Day V Coaching sessions live Instructions Questions for clarification

41. AT THE END... Personal note for each participant !

42. THANK YOU! Coaching Slađana Milošević s ladjana.milosevic @mobilis.co.rs 063.85.49.640